Shocking customer support and hidden fees. Avoid!
Do not trust this app for flight bookings. I requested a partial flight cancellation, and it turned into an absolute nightmare. It took them weeks just to process a basic request.
To make matters worse, they deducted an arbitrary, massive amount for the cancellation—completely ignoring their own policy that states cancellation is free once a year. When I asked for a transparent breakdown of the charges, they completely ghosted me. I have followed up multiple times and have received absolutely nothing.
There is no customer service phone number to call, and their in-app support channels have completely stopped responding to my raised queries. Once they have your money, they hide behind an unresponsive chat interface. Save yourself the stress and use a reliable platform instead.
To make matters worse, they deducted an arbitrary, massive amount for the cancellation—completely ignoring their own policy that states cancellation is free once a year. When I asked for a transparent breakdown of the charges, they completely ghosted me. I have followed up multiple times and have received absolutely nothing.
There is no customer service phone number to call, and their in-app support channels have completely stopped responding to my raised queries. Once they have your money, they hide behind an unresponsive chat interface. Save yourself the stress and use a reliable platform instead.
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Dont use it
Jupiter provided me credit card but it will not work
Jupiter app is fraud company
I am writing to report severe issues with your app. My account was closed without my consent, and all my funds were unlawfully deducted from my Jupiter account. Currently, your support team is ignoring my emails and messages within the Jupiter app. Furthermore, after being prompted to update the application, I am now facing a 'version not supported' error.
My account has been suspended for three months. I successfully added an alternate bank account on the 25th, yet the only response I occasionally receive is an automated reply asking me to re-enter my details after 48 hours. This has not resolved the issue, and the application is now completely inaccessible to me. I request an immediate resolution and refund.
My account has been suspended for three months. I successfully added an alternate bank account on the 25th, yet the only response I occasionally receive is an automated reply asking me to re-enter my details after 48 hours. This has not resolved the issue, and the application is now completely inaccessible to me. I request an immediate resolution and refund.
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Response from developer
Hello, We're sorry to hear you're facing issues with the Jupiter app, we understand how frustrating that can be. Please help us look into this by filling out this form: https://forms.gle/bxgLthWg97Minz3u8 Once we have the details, our team will check and get back to you as soon as possible. Appreciate your patience.
i want to close the account but the service for this i am still not getting.
Closure of account
Response from developer
Hello, We're sorry to hear you're facing issues with the Jupiter app, we understand how frustrating that can be. Please help us look into this by filling out this form: https://forms.gle/bxgLthWg97Minz3u8 Once we have the details, our team will check and get back to you as soon as possible. Appreciate your patience.
Application
The application is very user-friendly. Extremely easy to operate. A few months ago the bank or the application handlers suddenly stopped it. Therefore we are unable to check the payments and balance etc. It was absolutely unacceptable since it was done without prior notification to the customers. There were no one was able to help us to retrieve the accounts. The reason mentioned was forcing the unsuspecting customers to upgrade their OS to 17 and above which was a very cumbersome job for us. Kindly do the needful by downgrading the OS to a minimum of 16. Hope you understand it and do the needful at the earliest and oblige. Thank you
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