Unauthorized Deductions After Cancellation & Unresolved Transaction for 2 Years
Extremely disappointed with Jupiter.
My experience with customer service has been frustrating and unacceptable. Despite reaching out for help, I felt my concerns were not genuinely understood or resolved. The responses came across as generic and dismissive rather than focused on actually solving the problem.
What is even more disappointing is the in-app feedback system. It gives the impression that customer feedback is being collected, but there seems to be little meaningful follow-up or accountability. After my experience, the whole process feels misleading and almost like feedback is being collected just for appearances.
As a customer, I expect transparency, accountability, and support—not automated responses and a feedback mechanism that leaves me wondering whether anyone actually cares about what customers report.
I have used Jupiter with certain expectations, but this experience has seriously damaged my trust in the platform. The company needs to take customer complaints and feedback much more seriously instead of simply creating the appearance of doing so.
Very disappointed. Jupiter needs to do much better when it comes to listening to and supporting its customers.
My experience with customer service has been frustrating and unacceptable. Despite reaching out for help, I felt my concerns were not genuinely understood or resolved. The responses came across as generic and dismissive rather than focused on actually solving the problem.
What is even more disappointing is the in-app feedback system. It gives the impression that customer feedback is being collected, but there seems to be little meaningful follow-up or accountability. After my experience, the whole process feels misleading and almost like feedback is being collected just for appearances.
As a customer, I expect transparency, accountability, and support—not automated responses and a feedback mechanism that leaves me wondering whether anyone actually cares about what customers report.
I have used Jupiter with certain expectations, but this experience has seriously damaged my trust in the platform. The company needs to take customer complaints and feedback much more seriously instead of simply creating the appearance of doing so.
Very disappointed. Jupiter needs to do much better when it comes to listening to and supporting its customers.
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Earlier it was best but now i am uninstalling due to hidden huge convenience fee
From the day 1 I have joined this platform I lived this and left all other platforms. But unfortunately for the 1st time I feel cheated. When I was paying my electricity bill on screen it only showed 1 rupee as platform fee so I proceed and paid but after paying the bill I came to know that 67rupees was deducted as convenience fee which I am fine also but it should be displayed on the screen or communicated to me properly. This is purely cheating and fraud I will say. After so many years of trust and good service I am very sad to say goodbye to Jupiter and csb bank. Thank you for giving that great service till now. I will switch back to my old platforms they are steady and consistent on their transparency and service. Hope this info will be beneficial for others. Please check convenience fee before using Jupiter card now which is absolutely hidden.
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Shocking customer support and hidden fees. Avoid!
Do not trust this app for flight bookings. I requested a partial flight cancellation, and it turned into an absolute nightmare. It took them weeks just to process a basic request.
To make matters worse, they deducted an arbitrary, massive amount for the cancellation—completely ignoring their own policy that states cancellation is free once a year. When I asked for a transparent breakdown of the charges, they completely ghosted me. I have followed up multiple times and have received absolutely nothing.
There is no customer service phone number to call, and their in-app support channels have completely stopped responding to my raised queries. Once they have your money, they hide behind an unresponsive chat interface. Save yourself the stress and use a reliable platform instead.
To make matters worse, they deducted an arbitrary, massive amount for the cancellation—completely ignoring their own policy that states cancellation is free once a year. When I asked for a transparent breakdown of the charges, they completely ghosted me. I have followed up multiple times and have received absolutely nothing.
There is no customer service phone number to call, and their in-app support channels have completely stopped responding to my raised queries. Once they have your money, they hide behind an unresponsive chat interface. Save yourself the stress and use a reliable platform instead.
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Dont use it
Jupiter provided me credit card but it will not work
Jupiter app is fraud company
I am writing to report severe issues with your app. My account was closed without my consent, and all my funds were unlawfully deducted from my Jupiter account. Currently, your support team is ignoring my emails and messages within the Jupiter app. Furthermore, after being prompted to update the application, I am now facing a 'version not supported' error.
My account has been suspended for three months. I successfully added an alternate bank account on the 25th, yet the only response I occasionally receive is an automated reply asking me to re-enter my details after 48 hours. This has not resolved the issue, and the application is now completely inaccessible to me. I request an immediate resolution and refund.
My account has been suspended for three months. I successfully added an alternate bank account on the 25th, yet the only response I occasionally receive is an automated reply asking me to re-enter my details after 48 hours. This has not resolved the issue, and the application is now completely inaccessible to me. I request an immediate resolution and refund.
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Response from developer
Hello, We're sorry to hear you're facing issues with the Jupiter app, we understand how frustrating that can be. Please help us look into this by filling out this form: https://forms.gle/bxgLthWg97Minz3u8 Once we have the details, our team will check and get back to you as soon as possible. Appreciate your patience.
i want to close the account but the service for this i am still not getting.
Closure of account
Response from developer
Hello, We're sorry to hear you're facing issues with the Jupiter app, we understand how frustrating that can be. Please help us look into this by filling out this form: https://forms.gle/bxgLthWg97Minz3u8 Once we have the details, our team will check and get back to you as soon as possible. Appreciate your patience.
Application
The application is very user-friendly. Extremely easy to operate. A few months ago the bank or the application handlers suddenly stopped it. Therefore we are unable to check the payments and balance etc. It was absolutely unacceptable since it was done without prior notification to the customers. There were no one was able to help us to retrieve the accounts. The reason mentioned was forcing the unsuspecting customers to upgrade their OS to 17 and above which was a very cumbersome job for us. Kindly do the needful by downgrading the OS to a minimum of 16. Hope you understand it and do the needful at the earliest and oblige. Thank you
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Keeps changing terms and conditions
Initially, they were offering a free account with zero balance, then after few months they asked to maintain minimum 10,000 to get debit card annual fee waived off then again after sometime they asked to open another FD to open for minimum 10 K amount to get the same benefits. Later on , again after few months, they asked the same, to maintain one more 10K FD and again I did the same. Then again after sometime, they have changed the terms and conditionsthat and now Debit Card fee is not waived off, even after fulfilling all these conditions. Regarding cashbacks, not usable at all, you can use those to buy gift cards and the conversion rate is so low. Also there is a minimum conversion fee as well
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Response from developer
Hello, we’re sorry to hear about your experience and understand how upsetting this must be. To help resolve this, please fill out this form [https://forms.gle/bxgLthWg97Minz3u8]. Our team will review your case and reach out to you soon. We’re here to support you and ensure your concerns are addressed.
⭐ A Financial Trap From Sign-Up to Sign-Out — Avoid Jupiter at All Costs
Jupiter pretends to be a modern, friendly fintech, but the reality is a predatory money-extraction machine with a polished interface and ruthless backbone.
First, they drown you in loan and credit card offers, bombarding you with notifications, ads, and gentle-sounding nudges that are anything but gentle. The goal isn’t convenience — it’s to push you into credit products so they can start charging.
Once you take a loan or use their credit facilities, everything changes. A minor delay is treated like a moral crime. Instead of clear communication or rational support, you get harassment and pressure tactics that feel designed to intimidate. Respect, empathy, and professionalism evaporate the moment money is on the line.
Support is useless, escalation goes nowhere, and transparency is a joke. Every query about charges, interest calculations, or repayment terms gets deflected with scripted responses that dodge real answers.
And the worst? When you try to close your account, Jupiter doesn’t let you go without paying up. They charge you to exit the very ecosystem they lured you into. Paying to leave your own account isn’t just bad policy — it’s exploitation.
This is not user-centric finance. It’s a bait-and-switch racket where:
• You’re pushed into loans and credit with endless prompts.
• You’re harassed over tiny delays with foul and aggressive tactics.
• You’re penalized with hidden or opaque fees.
• You’re asked to pay even to close your account.
Jupiter doesn’t offer financial empowerment — it offers financial entrapment.
****Stay as far away as possible.****
I would really appreciate if Apple developers restrict this application and completely remove it from AppStore because it’s a scam application.
First, they drown you in loan and credit card offers, bombarding you with notifications, ads, and gentle-sounding nudges that are anything but gentle. The goal isn’t convenience — it’s to push you into credit products so they can start charging.
Once you take a loan or use their credit facilities, everything changes. A minor delay is treated like a moral crime. Instead of clear communication or rational support, you get harassment and pressure tactics that feel designed to intimidate. Respect, empathy, and professionalism evaporate the moment money is on the line.
Support is useless, escalation goes nowhere, and transparency is a joke. Every query about charges, interest calculations, or repayment terms gets deflected with scripted responses that dodge real answers.
And the worst? When you try to close your account, Jupiter doesn’t let you go without paying up. They charge you to exit the very ecosystem they lured you into. Paying to leave your own account isn’t just bad policy — it’s exploitation.
This is not user-centric finance. It’s a bait-and-switch racket where:
• You’re pushed into loans and credit with endless prompts.
• You’re harassed over tiny delays with foul and aggressive tactics.
• You’re penalized with hidden or opaque fees.
• You’re asked to pay even to close your account.
Jupiter doesn’t offer financial empowerment — it offers financial entrapment.
****Stay as far away as possible.****
I would really appreciate if Apple developers restrict this application and completely remove it from AppStore because it’s a scam application.
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All good till you have issue
While reviewing my Magic Spends transactions, I noticed a failed transaction (Gold purchase) where the amount was debited from my account but no refund has been processed. Upon further verification, I found multiple similar instances where funds were debited for failed transactions, but the corresponding refunds were not credited.
To resolve this matter, I attempted to contact Jupiter support through the following channels:
1. In-app chat: I was advised to raise the issue through the “Raise Dispute” section
2. Raise Dispute section: I received a message stating that Federal Bank does not address such transactions and was asked to contact Jupiter Customer Care directly
3. Customer Care call: Despite waiting for over 10 minutes, I was unable to connect with a representative
4. Mailed to customer care..with all details and screenshot of my difficulties in contacting them but I keep getting one mail asking for some more time....recently that also is not there.
Careful with New age fintech companies making it difficult to contact them in case of issue.
I couldn't get a simple clarification even after multiple attempts so there is no way I can continue to trust the platform.
To resolve this matter, I attempted to contact Jupiter support through the following channels:
1. In-app chat: I was advised to raise the issue through the “Raise Dispute” section
2. Raise Dispute section: I received a message stating that Federal Bank does not address such transactions and was asked to contact Jupiter Customer Care directly
3. Customer Care call: Despite waiting for over 10 minutes, I was unable to connect with a representative
4. Mailed to customer care..with all details and screenshot of my difficulties in contacting them but I keep getting one mail asking for some more time....recently that also is not there.
Careful with New age fintech companies making it difficult to contact them in case of issue.
I couldn't get a simple clarification even after multiple attempts so there is no way I can continue to trust the platform.
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Response from developer
Hi Harish, thank you for reaching out and sharing your feedback with us. We wanted to let you know that your concern is being actively looked into under Ticket ID: 4657802. We have highlighted the matter with the relevant team, and you can rest assured that they will be in touch with you shortly.
Unbelievable
Started Charging AMB money, it’s totally absurd and deceitful
App is crashing
I am unable to use the app! It says error 403. Tried reinstalling but now the app wont open as it says “oops something cracked”. Please help!
Not able to create account
Worst experience i have been trying to create account from last 6 months but but it's keep showing you profile doesn't not match jupiter policies this is disrespectful
🥲🥲
🥲🥲
Response from developer
Hello, thank you for sharing your feedback. We understand your frustration and sincerely regret for the difficulty you’ve faced while creating your account. To assist you further, please fill out this form: https://forms.gle/bxgLthWg97Minz3u8. Our team will review your case and connect with you at the earliest.
App is good but with some problems!!
Actually my initial device got broken So I downloaded the app on my 2nd iPhone and when I tried to login on my mobile it says that device not compatible while it clearly shows on App Store that it’s compatible!! Then because of this I had to use my 3rd iPhone to login and do the work!! I guess either Jupiter should change the device requirement to Real one or make improvement in the app such that it work on the devices it shows to work with!!
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3 stars just to get attention to the review
Okay I love the app, it’s great, helps me keep track of my spends. I gave three stars hoping to catch attention to this - please make widgets! Especially ones to directly go to payment from screen (tried ios shortcuts, it’s buggy and usually only opens the app but not the scanner) and a few more such as showing balance in widgets. That would be very helpful to keep track of money and help spend less. No app does this and it’d be great to know balance at all times (at least of the linked federal bank) so that I can be conscious of the spends and pair this with a “days remaining to salary” that’d be amazing. Few more suggestions - please don’t bombard the app with random notifications, especially advertisements like investing in gold when I open the app for payments. This is a big annoyance to the level that I may use another app for upi.
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Response from developer
Hello Haider, thank you for your 3-star rating. We value your feedback and are committed to providing an even better experience in the future. We’re really glad to hear you love the app and appreciate your detailed suggestions. To help us explore them further, kindly share them via this form: https://forms.gle/bxgLthWg97Minz3u8 We're always working to make the app better for you.
Very pathetic service of this app
I am highly disappointed with the service. It has been more than 4–5 months since I requested the transfer/closure of my fixed deposits, yet no action has been taken. Despite repeated follow-ups, no service has been provided, and the matter remains unresolved. Every time I contact the concerned team, I only receive excuses and delays instead of a proper solution or payment.
This kind of negligence and lack of accountability is unacceptable, especially when it involves customers’ hard-earned money. I strongly urge the management to take immediate action to resolve this issue and ensure such delays do not happen in the future.
This kind of negligence and lack of accountability is unacceptable, especially when it involves customers’ hard-earned money. I strongly urge the management to take immediate action to resolve this issue and ensure such delays do not happen in the future.
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Remove account
Not able to remove my linked bank account. There is no option wht is this
Banking
Worst bank
Feedback Regarding Electricity Bill Payment Issue
Dear Team, I hope this message finds you well. I’m writing to share my feedback regarding a persistent issue I've been facing with your app. For the past two months, I’ve been unable to pay my electricity bill through the app. Despite multiple attempts, the payment process does not go through, which has caused inconvenience. I kindly request your team to look into this matter and resolve it at the earliest. Your support would be greatly appreciated. Thank you for your attention to this issue. Best regards, Jakir Khan
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Technical Team service
I updated my mobile number about 2 months back. Since then I am not able to log into my account via the app. I sent multiple mails and called the customer care almost everyday, till now they are not sure why this js happening and I get a scripted response that please wait and we will do it as soon as possible. But 2 months is already gone still they’re giving me the same response. Everything else with the app is fine until we want customer care services. Very disappointed and I will not recommend it to anyone
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