can't choose your base rice/greens
the app doesn't allow you to choose rice and green as your base. can do only 1. quite disappointing.
Can’t apply rewards
What’s the point of downloading an app to get rewards if the app glitches out when trying to apply those rewards???
App won't send me code to login
Tried a few months ago to order using this app, tried again today. The app won't text me the code to login, so I can't order food on it. Guess they hate money or something
They Tried
But … when I go to choose a time it’s either 8 tonight or ASAP, which won’t work because I don’t want my food sitting there. I also can’t order any kids bowls. Oh well. No biggie. We’ll just walk in like we usually do.
BYOB - missing main/base ingredients
Ordering my BYOB in advance would be fantastic, but it's a bit disappointing that the essential ingredients like shrimp, salmon, scallops, and tofu are missing. After all, BYOB isn't truly "build your own" without these key components. The process starts by asking about the type of rice, then moves on to mix-ins like cucumber, sweet onion, and scallions, followed by selecting the sauce, and finally, picking toppings such as wasabi, pickled ginger, corn, and crab salad. However, it seems like one of the most crucial elements is overlooked in this ordering process.
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Gift card function does not work!
Tried to use my gift card but it took money out of my bank account instead 🤦♂️ i had 53$ in my gift card so i know for sure i had money in it
Sleek design and seamless!
I order from just poke at least once a week! The app makes it a seamless experience for my weekly pickup!
Simple and effective
Found this app really easy to use, I love being able to order ahead and skip the line.
Easy to use
Reminded me of the app I have for chipotle east to place my order and then pop in and pick up, love skipping lines!
The worst ordering experience
Ordering requires tapping through six different screens. At the end you'll get an "order confirmation" screen. Is your order confirmed? No, it's not even submitted. In every other ordering app after submitting tip and confirming total, your order is placed. Twice I've gone to the restaurant only to realize my order was never submitted because of this awful interface. It was such a waste of time I abandoned my carts. Do yourself a favor and use a third party app that knows how to fix fall-offs in the ordering flow.
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Limited options
My favorite local store in Redmond offers poke by the pound and extra scoops of protein for an extra charge. None of these are available in the app or via other online ordering platforms. So no ‘skip the line’ option for me…:(
Pick up time glitch
Put together order & when I tried to set a pickup time it only allowed immediately or much later in the day, when I wanted it an hour from now. Tried to start order again same glitch, just drove there and ordered in person.
Great Poké
Had a very smooth ordering experience using their discount code and my poké bowl and spam musubi were ready when I went in for pickup. 👍
Response from developer
Thank you for your feedback, glad you had a great experience with our new app!
Can’t refund missing items
Ordered through app and a drink was forgotten, but there was no way to request a refund or replacement.
Response from developer
Hi there, sorry to hear about your order with missing items! Unfortunately we're limited on the app features we can offer, but we'll try to find a way to improve the ability to contact the store about your order within the app. Thank you for this valuable feedback! Please reach out to rmorgan.justpoke@gmail.com so we can get you a refund or a gift card for the drink you never received. Thank you!
Delivery does not work
I placed an order for delivery, which gets passed from the app to DoorDash. DoorDash tried to pick up the order, but my local Just Poke would not release the order to the driver for some reason. DoorDash then canceled the order while my order sat in the restaurant. When I went to go pick up my order, the folks at Just Poke didn't really know what went wrong and advised me to not use the app.
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Response from developer
Hi there, sorry to hear about this experience ordering from our app! We'd love to process a refund for you to make up for the trouble. Please reach out to rmorgan.justpoke@gmail.com so we can get this resolved for you.