Not 24/7
I started a session at 6 pm, and as of 8 am the next day I have still not been connected with a real person. I’m sure their system knows they don’t have anyone qualified to practice in my state available 24/7, but that information was not passed on to me. They couldn’t even do me the curtesy of telling me that- so I just had to wait for several hours last night assuming I could actually get connected to someone. I wish my insurance company would contract with a different Telehealth provider.
Show more
ZERO STARS
I paid $75 upfront to wait over 5 hours until I gave up on speaking to the clinician. No updates, just an estimated “within an hour” what a load of BS that was. Extremely frustrating when it’s supposed to be fast and easy and alleviate the worries of having to wait for an in person appointment when I feel awful already. Honestly don’t even bother and just go to urgent care.
Show more
They do not care about their patients
Closing in 2 weeks so they genuinely stop caring. I have a chronic health condition, and they have ignored me during appointments, spent most of our appointment time fixing problems their other providers keep swearing are already fixed, cancelled appointments on me multiple times without warning or explanation. They have forgotten multiple times to send the labwork to the place, will close the chat and make you book a whole new appointment to talk about the same issue, get snippy when you ask questions, or try to rush you when you’re typing responses. The platform closing isnt enough, these doctors need to lose their licenses for how they treat people. Smh.
Show more
Frustratingly Poor Design
I’ve been using K Health for a couple years to obtain a prescription. The chat function has never been user friendly. I’m trying to get a refill before the app is discontinued but because 18 hours passed between when I requested a session to when a clinician was available I missed the chat. Now, customer support is telling me to simply “tap the button” at the bottom of the chat screen to request another session. But there’s no button! And this is not the first time I’ve had trouble with this. The app is so poorly designed that I can’t figure out how to make another request for a refill, and customer support is no help with their canned responses. So frustrating.
Show more
Primary Care doesn’t work
It gets to screen saying “Join K Health to get the care you need. No copays, no hidden fees.” and that’s it. There are no buttons, no options to pick from. It’s just stuck.
