Scammers and fraud
Response from developer
Dear Customer, We are truly sorry to hear about your experience and understand your frustration regarding the exchange timeline and order updates. This is certainly not the standard of service we aim to deliver at KALKI. We would like to re-examine your case closely. Please share your order number and contact details with us directly at info@kalkifashion.com with the subject line "App Review - Exchange Concern" so we can assist you on priority. -Team KALKI Fashion
Worst app
Response from developer
Dear Customer, We are deeply concerned to read this and sincerely apologize for your experience. Receiving a defective product and feeling unheard by our support team is completely contrary to the service standards we strive to maintain. We want to take full ownership and look into this immediately. Please email your Order ID, registered contact details, and photos of the defective item directly to info@kalkifashion.com with the subject line "App Review - Quality Issue Support". Our team will prioritize your case. -Team KALKI Fashion
All in one
Response from developer
Dear Customer, Thank you so much for the 5-star rating! We are delighted to hear that KALKI is your top choice for all your fashion needs. We look forward to bringing you more incredible collections and seamless shopping experiences on the app! -Team KALKI Fashion
Delivery timelines are not met
Had bought a sari for an event, delivery timeline was shown as Monday. The sari did not get shipped even till Friday. All this while their customer service team will keep making false promises of delivery. Eventually the order was cancelled at my request. You are better off buying their products on Myntra.
Response from developer
Dear Customer, We are deeply sorry for the delay in shipping your saree and the distress it caused for your event. We completely understand your frustration regarding the communication gaps and missed delivery dates. While we regret that your order had to be canceled, we take full responsibility for the service failure. We would like to internally audit this order to ensure strict compliance with delivery timelines moving forward. Please share your Order ID with us at info@kalkifashion.com so our team can review this case. -Team KALKI Fashion
They just say they will check and never get back. You have to keep reaching out to them.
Response from developer
Dear Customer, We sincerely apologize for the lack of follow-up and the frustration caused by improper communication regarding your order status. Unanswered queries and delayed updates are not the standard of customer care we aim to provide. Please email us your Order ID and registered contact number at info@kalkifashion.com with the subject "App Review - Order Status Escalation". A dedicated team will check your status immediately and contact you with a direct update. -Team KALKI Fashion
