Avoid
Having been a customer for over 5 years with 4 internal and one external camera (now down to 3), I started facing issues as cameras failed and couldn't be replaced because they were discontinued. I cancelled my subscription, but they still attempted to charge me, so I had to cancel my card despite being told they would stop charging me.
Show more
Horrible! DO NOT SUBSCRIBE!!
One issue is that unless you have a subscription, the service is useless .
They saturate the screen with ads that won’t allow you to even click.
Then you try to subscribe for $23 a month. They take your subscription.. but when you cancel it, it’s impossible to have them stop billing you.
I canceled June 1, 2026. And I had to block them from my credit card because they continue billing me after numerous emails and escalations.
They sent you an email saying they will reimburse you $10. However, they continue charging my credit card (or at least they try as I have blocked them already) now they tried to get money out of my credit card every five days.
Beware and Do Not subscribe to this trash.
They saturate the screen with ads that won’t allow you to even click.
Then you try to subscribe for $23 a month. They take your subscription.. but when you cancel it, it’s impossible to have them stop billing you.
I canceled June 1, 2026. And I had to block them from my credit card because they continue billing me after numerous emails and escalations.
They sent you an email saying they will reimburse you $10. However, they continue charging my credit card (or at least they try as I have blocked them already) now they tried to get money out of my credit card every five days.
Beware and Do Not subscribe to this trash.
Show more
Great
Good great
Too many ads
Horrible ads. Even if you try to close it, you still get a chance to open it. I regret buying their products!
Sucks big time. -5 is a proper grade
This app replaced YI Home that in the past allowed to connect YI cameras and watch the events on an SD cards. Now, this apps plays never ending apps on a full screen, doesn’t let you go to the next screen and provides notes that SD cards recording is not available. If you want your data be stored in a foreign country go ahead and use this junk. Who knows what this dishonest company will do with it. The FCC should take a look at these practices.
Show more
Can’t get past ads!
This app started off ok, but now prevents you seeing clips and bombards you with adverts.
Cancelling subscription
This is the most stressful subscription I have. There is no way for me to decide to remove auto-payment, and to completely manage my subscription. I kept doing the customer inquiry to cancel the subscription but they kept offering extensions for free. I just want to cancel everything and keep telling them that I want to end everything with this app. But they kept saying the same thing - offering an extension of their services for free and just trying to cancel it again after. I am about to throw away the camera and delete the app but it is frustrating. There’s no way I can call any agent or live chat agent.
Show more
Great product
Totally reliable, very inexpensive and easy to use
Garbage
I get alert and nervous to see what happen, then must wait for this garbage App to open 10 advertisements before opening the camera.
Bad product
Stay away from this Chinese junk
No sirven atención al cliente es una basura
No sirven atención al cliente es una basura yo comparto con mi esposo y a él le salen un montón de anuncios también a mi cuando estro aver los videos se me pone error también gracias pero no graban cosas importantes aquel día se me callo la niña y otras cosas que pasan y ella no las graba estoy desilusionada
Show more
Don’t waste your money on these cameras
These cameras and their app used to be great. The cameras themselves have a great view, both during the day and at night, but when the app is so bad, you can’t even access the cameras it doesn’t matter how great they are.
You can’t get to camera views without watching ads. If you want to switch between camera views, you get more ads. The view time is limited. I got less than 20 seconds just now trying to check on one of my pets. This is something they periodically change to get you to buy their subscription plan. Sometimes they’ve given one minute, sometimes a few seconds, and it’s unlimited.
Their subscription plan is horrible as well. I had it for a year and it always missed portions of what I was hoping to see on the video. Stay far away from this company.
You can’t get to camera views without watching ads. If you want to switch between camera views, you get more ads. The view time is limited. I got less than 20 seconds just now trying to check on one of my pets. This is something they periodically change to get you to buy their subscription plan. Sometimes they’ve given one minute, sometimes a few seconds, and it’s unlimited.
Their subscription plan is horrible as well. I had it for a year and it always missed portions of what I was hoping to see on the video. Stay far away from this company.
Show more
Kami
I’m new to this app. Because my Yi app just stopped working and I’m worried this may do the same….
Too much ads
Used to be a good app until ads are now literally showing for every single action made. It’s frustrating! Also it does not work on iPhone 18 Pro. I see the splash screen then it goes black.
Alonso
The best money can buy 👏🏻🥂
Great so far
Works well when needed
Horrible app
I bought a pair of cameras a couple of years with sd slots so I don’t have to buy and have my images stored on a server somewhere. About 6 months ago ads started popping up. A few here and there but now it’s so horrible every click an add pops up. There’s even an add on the bottom constantly running and sometimes pops up and covers about half the screen. There are no other apps to use my camera with. Greedy company.
Show more
Ads Ruined It
Ever since they started running ads to monetize it, the app is basically unusable. You have to click out of wait for 3 ads to play just to get to the camera. Not very helpful when you’re trying to check on your kid.
Garbage
They limit how long you can view live feeds AFTER having to watch ads anytime you click any camera. Now it doesn’t work with iOS 27. They’re trying to force you to pay for their online SaaS. Find other cameras to use.
Scammers
After trying the subscription service for a year I tried to cancel. They dodged my request offering 15 free days and refused to cancel my subscription after asking three times. They then closed the ticket as the renewal was charged. Don’t waste your time with this, they’re cheap for a reason.
