Great help for working parents
Kango is a great help for working parents. We have been using it for a while, we had 2 different drivers so far and both were outstanding. Thank you for making a working mom life easier
Unreliable
Similar experience to other 1 star reviews- we trialed Kango to take our daughter to gymnastics practice. Scheduled the ride 4 days early, accepted within 6 hours. 5 minutes before pickup the driver messages that her insurance isn’t accepted and cancels the ride.
Legit and a Life saver
This app is a bonefide life saver. It’s not cheap but it’s necessary so I just budget for it like anything else.
The only thing that could make this app better is having more available drivers during school drop off hours 700-830 am. If you don’t book at least a full 24 hours in advance, you run the risk of not getting a ride.
The only thing that could make this app better is having more available drivers during school drop off hours 700-830 am. If you don’t book at least a full 24 hours in advance, you run the risk of not getting a ride.
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Predatory fees
I prefer HopSkipDrive for a few different reasons. 1) In the Kango app, often times you type out messages just for them to disappear before sending. 2) The company has a 24/hr cancellation policy and if you cancel within that 24 hours - DOWN TO THE MINUTE - they will charge you 90 - 95% off the full cost, supposedly to pay the drivers. For an app that caters to childcare, they should know that emergencies come up. This is not like Uber where you can get a ride on demand so most rides will be prebooked. If your kid’s school calls and you end up having to pick them up early, or if your child gets sick in the middle of the night, or whatever, even if you cancel 8 hrs, 10 hrs ahead of time, you will have to pay pretty much the entire cost of the full ride. Drivers have enough time to find other rides with several hours notice so their policy is just a cash grab. Cancellation fees are not unreasonable, but there should be a scale that makes sense. Why would I be paying $31 for a $33 ride that was cancelled 23 hrs ahead of time? 3) Kango’s rides are expensive - especially in comparison to HopSkipDrive which also has background cleared drivers and ride tracking - and they have the nerve to also add a gratuity screen on the payment screen. We tipped HopSkipDrive drivers but the rides cost over $10 less in most instances anyway. 4) Support takes forever to message you back and often they do not fully answer your questions. Kango is preying on needy parents/caregivers and I advise you to stay away unless absolutely in desperate need.
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Great experience!
First time using Kango for my college-age non-driver who wasn’t that comfortable using a service “for kids” at first. It did give me great peace of mind over using other less-well-vetted ride services and I appreciate being able to schedule rides ahead of time.
