Great help for working parents
Kango is a great help for working parents. We have been using it for a while, we had 2 different drivers so far and both were outstanding. Thank you for making a working mom life easier
Unreliable
Similar experience to other 1 star reviews- we trialed Kango to take our daughter to gymnastics practice. Scheduled the ride 4 days early, accepted within 6 hours. 5 minutes before pickup the driver messages that her insurance isn’t accepted and cancels the ride.
Legit and a Life saver
This app is a bonefide life saver. It’s not cheap but it’s necessary so I just budget for it like anything else.
The only thing that could make this app better is having more available drivers during school drop off hours 700-830 am. If you don’t book at least a full 24 hours in advance, you run the risk of not getting a ride.
The only thing that could make this app better is having more available drivers during school drop off hours 700-830 am. If you don’t book at least a full 24 hours in advance, you run the risk of not getting a ride.
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Predatory fees
I prefer HopSkipDrive for a few different reasons. 1) In the Kango app, often times you type out messages just for them to disappear before sending. 2) The company has a 24/hr cancellation policy and if you cancel within that 24 hours - DOWN TO THE MINUTE - they will charge you 90 - 95% off the full cost, supposedly to pay the drivers. For an app that caters to childcare, they should know that emergencies come up. This is not like Uber where you can get a ride on demand so most rides will be prebooked. If your kid’s school calls and you end up having to pick them up early, or if your child gets sick in the middle of the night, or whatever, even if you cancel 8 hrs, 10 hrs ahead of time, you will have to pay pretty much the entire cost of the full ride. Drivers have enough time to find other rides with several hours notice so their policy is just a cash grab. Cancellation fees are not unreasonable, but there should be a scale that makes sense. Why would I be paying $31 for a $33 ride that was cancelled 23 hrs ahead of time? 3) Kango’s rides are expensive - especially in comparison to HopSkipDrive which also has background cleared drivers and ride tracking - and they have the nerve to also add a gratuity screen on the payment screen. We tipped HopSkipDrive drivers but the rides cost over $10 less in most instances anyway. 4) Support takes forever to message you back and often they do not fully answer your questions. Kango is preying on needy parents/caregivers and I advise you to stay away unless absolutely in desperate need.
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Great experience!
First time using Kango for my college-age non-driver who wasn’t that comfortable using a service “for kids” at first. It did give me great peace of mind over using other less-well-vetted ride services and I appreciate being able to schedule rides ahead of time.
Company closed?!
Loved using Kango all summer. Suddenly the last week of August no drivers were marching rides, and customer service is unreachable. I have emailed, called and messaged in the app, but gotten zero response. Seems like the company folded?! I wish I knew. No announcements. Nothing to go on other than the service seems to be shut down and they aren’t responding to messages
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Missing payments
I’ve been a driver for Kango for more than 4-6 months now. I’ve been having problems with my payments and whenever I talk to them they say you have to contact support. And the only way that u can contact support is by email and they never reply back to you. I’ve been having a lot of missing payments. They don’t care about their employees. All they care about themselves and that’s it. I’ve tried to help them out in a very rough moments but they don’t appreciate your time and effort that you give them. They deserve a 0 star. If you want to waste ur time and have missing payments then go head and be one of their driver. I rather work for one of their competitors.
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Terrible booking process and unclear steps
Booking is not right away confirmed and can be confirmed even a few min before the time the user has set to have to leave to the airport without the user being able to cancel at that point. I already had made different arrangements because I cannot have the uncertainty traveling with a baby. I was charged anyways.
Also not a all clear whether the booking was only for the child or if parents were also able to travel. Overall terrible experience. Not using this product ever again
Also not a all clear whether the booking was only for the child or if parents were also able to travel. Overall terrible experience. Not using this product ever again
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Unreliable Drivers
Late last week a young girl, Camille E. In the Los Angeles area accepted all our ride on her own volition. This morning at 6:58 am, 2 minutes before the scheduled 7:00 am pick up time, Kango informed me Camilla Ellis was running 20 minutes behind, when my instructions made clear our son had to be on the road no later than 7:05 to arrive to school on time. Rather than take responsibility they cover for her claiming she had a medical emergency. So you’re telling me at 6:58 am she suddenly had an emergency that would only make her 20 mins late? Not, cancel?
I told them to remove her and they try to find another driver. The only driver would arrive at 7:50 am. We have a PERFECT attendance record, and Kango’s unreliability almost cost us.
I asked them to remove her from all requests and they did not listen, so I edited the ride to remove her from the rest of the rides. They send her a request re rebook. I had to make it clear a second time that she is not allowed to drive our son. Someone who cannot be timely and reliable is not responsible enough to drive a minor. I do not need to test out and see if her lack of responsibility will put our son at risk.
I told them to remove her and they try to find another driver. The only driver would arrive at 7:50 am. We have a PERFECT attendance record, and Kango’s unreliability almost cost us.
I asked them to remove her from all requests and they did not listen, so I edited the ride to remove her from the rest of the rides. They send her a request re rebook. I had to make it clear a second time that she is not allowed to drive our son. Someone who cannot be timely and reliable is not responsible enough to drive a minor. I do not need to test out and see if her lack of responsibility will put our son at risk.
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Hit or miss
I started using Kango after shelter in place lifted. Not sure if it’s the app in general or maybe they have less drivers but out of the three rides Ive tried to book only one has been successful.
Driver profiles and meeting driver ahead of time
It is the only child transportation app that shows local driver profiles with thanks from parents before we book a driver. Other apps only show driver profiles once they are accepting a ride.
Kango also allows for meeting drivers ahead of time. These are the two benefits that I have noticed over other child transportation apps.
Kango also allows for meeting drivers ahead of time. These are the two benefits that I have noticed over other child transportation apps.
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Driver canceled 20 minutes before pick up
Had to pack my crying baby in the car and pick up my son from school late. Not cool.
Kango
Kango is the best!
Difficult to terminate $9/month charges
Good luck trying to terminate the $9 per month charges.
They don’t tell you how.
They don’t tell you how.
Use Zum instead
They’ve seriously gone down hill quickly. I have had 3 rides cancelled within 24 hours of the scheduled time, leaving me high and dry. They can cancel on you at any time without any recourse. If you do the same, they charge you the cost of the ride.
Today, a driver arrived 20 minutes early and pulled my son out of school from class - while it was still in session. I had left instructions for her to wait for him across the street from the school.
I am now using Zum which may be slightly more pricey, but do far reliable.
Today, a driver arrived 20 minutes early and pulled my son out of school from class - while it was still in session. I had left instructions for her to wait for him across the street from the school.
I am now using Zum which may be slightly more pricey, but do far reliable.
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Great service
I really like Kango! This is the first year we have gone without an afternoon sitter and Kango has been a lifesaver. The app is easy to use, drivers are great and we are a happy family.
Awesome
Cindy was totally awesome with my children. Although I was out of town, she continued to communicate with me, which I loved! As an owner of a nanny service, she was phenomenal and a professional. Thank you so much for your great services!
Great driver!
Great/Clear communication
Smooth transaction/transportation
Smooth transaction/transportation
Kango Driver
Working for Kango has been really easy & flexible! I have a 3-year old so I needed a part time job that understood my hectic schedule and this was it. I’m able to plan out my days and choose what hours I can work. I’ve really enjoyed driving for them and would recommend it to other stay at home parents looking to make some extra income.
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Wonderful company
