Felt safer
This was our first experience using the service for my oldest daughter, and I felt significantly safer than I would have using a traditional rideshare. As a parent, the added screening and child-focused approach provided a level of comfort and peace of mind that is hard to put a price on.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
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My new go to!
I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt so safe and comfortable that she wants to ride with Laura every day!
Service was great and the driver was wonderful
The service was great and the driver was wonderful
Thank You For All You Do
I love hop skip drive ! The communication with support and the drivers are top tier ! I never have to worry about my child’s safety because of the gps tracker ! You can follow your child’s location through the app and also communicate with the driver. The drivers are always friendly and on time ! The few technical difficulties I did have within the app I was able to reach out to support to be able to get assistance !! Thank you so much hop skip drive for your services and to the drivers that makes sure our children arrive safely to their destination!!!
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Service is great, app not so much
We love having HSD drivers and a trusted service. The app needs some basic usability fixes when setting up and managing rides.
