Felt safer
This was our first experience using the service for my oldest daughter, and I felt significantly safer than I would have using a traditional rideshare. As a parent, the added screening and child-focused approach provided a level of comfort and peace of mind that is hard to put a price on.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
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My new go to!
I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt so safe and comfortable that she wants to ride with Laura every day!
Service was great and the driver was wonderful
The service was great and the driver was wonderful
Thank You For All You Do
I love hop skip drive ! The communication with support and the drivers are top tier ! I never have to worry about my child’s safety because of the gps tracker ! You can follow your child’s location through the app and also communicate with the driver. The drivers are always friendly and on time ! The few technical difficulties I did have within the app I was able to reach out to support to be able to get assistance !! Thank you so much hop skip drive for your services and to the drivers that makes sure our children arrive safely to their destination!!!
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Service is great, app not so much
We love having HSD drivers and a trusted service. The app needs some basic usability fixes when setting up and managing rides.
App no easy to log in
You need to update your app and make it easy to log in, otherwise is a good app.
Safe Ride
HopSkipDrive service is excellent. Such a safe way to get your children to school plus they’re always on time.
Problem with app
This app is giving me issues I have never had I’m unable to manage my daughter rides it keeps giving an error message never had issues with app up until today and yes the app has been updated and same issues
Amazing!
This is an amazing program! I am very greatful and appreciative for a company like this. They are very secure and detailed about time, location, pick up and drop off. 10/10
Never any rides available
I began using this rideshare service based on a recommendation, but it has been a frustrating experience. Out of numerous attempts, I have only secured four rides due to constant driver shortages. The pricing is steep—$18 for less than three miles—and booking in advance does not resolve the availability issues.
After speaking with customer service, I learned that school district students are prioritized, and confirmed private rides may be cancelled to accommodate them. This explains my recent cancellations, which were previously blamed on technical glitches. While other apps are even more expensive, Uber remains a more affordable and reliable alternative. Ultimately, this service has not met my expectations.
After speaking with customer service, I learned that school district students are prioritized, and confirmed private rides may be cancelled to accommodate them. This explains my recent cancellations, which were previously blamed on technical glitches. While other apps are even more expensive, Uber remains a more affordable and reliable alternative. Ultimately, this service has not met my expectations.
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Response from developer
Hello! We do apologize for the experience you had. We understand your concern about the cost of HopSkipDrive rides, and we appreciate your feedback. While there might be more affordable options for adults, HopSkipDrive provides a specialized service with enhanced safety measures and vetted drivers. Our top priority is to ensure a safe and reliable experience for riders. If you have more questions about pricing, please feel free to give us a call at 844-HOPSKIP (844-467-7547) ext 2 then 5 for any further assistance! Our team is available at that extension or by email at support@hopskipdrive.com Monday-Friday 5am-4:30pm PST.
Awesomeness!!!
Very pleasant cheerful and super polite. Beautiful personality.🌹🙏😇
Great drivers, horrible management and often late
If you don’t mind being late, a great service!
Essential but difficult
Provides an essential service. Most drivers are great. The app works well when it works.
It can be VERY hard to set up because of both app limitations and rules set by school districts about who owns the account and therefore who can sign up for and edit rides. My account disappeared several times and i spent months without access to the app. (Somehow getting divorced caused a problem? Or ...? I'm still not sure what the issue was.)
It can be VERY hard to set up because of both app limitations and rules set by school districts about who owns the account and therefore who can sign up for and edit rides. My account disappeared several times and i spent months without access to the app. (Somehow getting divorced caused a problem? Or ...? I'm still not sure what the issue was.)
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Muy bien
Todo bien
Be Prepared
I recently had surgery and I have to use this service to get my son back and forth to school until I can do it on my own. Well they can get him there but not back home. I have to pick him myself which is so painful due to where we live dealing with pot holes and speed bumps. This is unacceptable to be charging my card ahead of time to only have to reverse the charges. Now once again I have to go get my son.
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Zero worries
Excellent
Lack of Communication
The app was great and provides a great service until we got a notice that the service in our area will be discontinued with less than a week notice.
Perfect solution
We enjoy our service from HopSkipDrive. It’s just what we needed. Our special needs young children arrive to and from school now safely and on time.
Great and safe alternative school transmission for kids.
Great and safe alternative school transmission for kids.
North Tech
Your Company Is Awesome My Son Emmanuel Got Home Safe From North Tech
