Good app could be much more improved
Overall the app is easy to navigate and understand however I think the setup/layout can use some improvements other than that it does exactly what it is intended to do! I love how it easily grants you access to contact the drivers directly in case you need to contact them urgently, and I was able to get customer support to modify a scheduled ride, also easily accessible through the app so definitely worth exploring and getting familiar with it!
Show more
Terrible
These guys are never on time and when you call some random person that barely speaks English answers and just says yes I know your driver is 40 minutes late but you just need to wait these guys suck
Love this place
Great program has saved our grandson
Great tool
This is awesome, reminders the day prior and notifications the day of pick up
Jonas clamo y jehova lo escucho
Jonas
My ride
My ride
Satisfecho el día de hoy
Buen trabajo
Horrible late company
These people are always late. By an hour. Every. single. day.
My savior!
We only have one family car and the dreaded anti-parent LATE START schools are doing now was a huge conflict until I heard about HopSkipDrive. How many working parents can wait until 8:45am to get their kids to school? Just insanity! My district has 0 busses and the only option for late start days is an on site daycare that excludes and discriminates against kids who come in to the school after kindergarten. My child started in first grade so they cannot attend the only before school daycare they provide. Can’t get into the daycare even if you’ve been enrolled at the school for years! I would probably be forced into homeschooling if I did not have this service due to the attendance problems that the schools themselves create. This service is extremely valuable and should be implemented everywhere.
Show more
Huge help!!!
I was at a real loss for how to manage working and getting my son home from school. We live outside of our school district so there are no school offered busses or other parents going our way. This app has been a lifesaver!! So far we’ve got two rides under our belt and both have gone perfect. Not sure what I was going to do without this app!!
Show more
Great drivers, horrible management
Drivers are great people being underpaid by corporate greed. Headquarters in California, always difficult talking to anyone with knowledge and authority to change anything.
My new go to!
I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt safe and comfortable…she said she wants a ride from HSD every day.
Muy buena aplicación
Muy buena esta aplicación hasta horita muy puntuales y muy respetuosos los choferes exelente la recomiendo
Great center for treatment
Highly recommended this place, they take care of the kids really good give them the treatment. They need the stuff really friendly, a professional.
Felt safer
This was our first experience using the service for my oldest daughter, and I felt significantly safer than I would have using a traditional rideshare. As a parent, the added screening and child-focused approach provided a level of comfort and peace of mind that is hard to put a price on.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
I especially appreciated Martha quickly accepting the ride after the original driver canceled. She was friendly, professional, and made the entire experience smooth and stress-free. My daughter arrived safely, and the communication throughout the process was excellent.
My only recommendation for improvement would be to allow parents and riders to view the vehicle’s live location while it is en route to the pickup location. Having the same real-time visibility that many transportation apps provide would make an already great service even better.
Overall, this was a very positive first experience, and I would absolutely use the service again. Thank you, Martha, for taking such good care of my daughter.
Show more
My new go to!
I was nervous because my granddaughter is young, but Laura made our first HopSkipDrive experience absolutely perfect. She was early, brought a booster seat, and was incredibly professional. My granddaughter felt so safe and comfortable that she wants to ride with Laura every day!
Service was great and the driver was wonderful
The service was great and the driver was wonderful
Thank You For All You Do
I love hop skip drive ! The communication with support and the drivers are top tier ! I never have to worry about my child’s safety because of the gps tracker ! You can follow your child’s location through the app and also communicate with the driver. The drivers are always friendly and on time ! The few technical difficulties I did have within the app I was able to reach out to support to be able to get assistance !! Thank you so much hop skip drive for your services and to the drivers that makes sure our children arrive safely to their destination!!!
Show more
Service is great, app not so much
We love having HSD drivers and a trusted service. The app needs some basic usability fixes when setting up and managing rides.
App no easy to log in
You need to update your app and make it easy to log in, otherwise is a good app.
