Don’t waste your time
A completely useless app that does not work. Customer service is unable to make bookings either. Basically, unable to use the karma points for anything - and now will expire.
Response from developer
Dear User, Thank you for your feedback. We regret the inconvenience and are already working on improvements to make the Subito app more user-friendly. Our support team is always available to assist you directly. Warm regards, The Karma Group Team
No good
App doesn’t have USA/America as an option under country, and also wouldn’t let me select a city (which is required to sign up). Luckily the lady was kind and said forget about it.
Response from developer
Dear User, We're sorry to hear about your experience. We appreciate your feedback and are continuously working to improve the app's stability and accuracy. Thank you for bringing this to our attention. Regards, Team Karma Group.
Can’t login
You just can’t login at all.
Work 100%, 10% of the time!
I hate this app it never works! This is the one thing I hate about Karma, I send an email and I am told use the app. Tell them it didn’t work and they want me to troubleshoot and test. That’s not my job.
Wish I could give 0 stars!!!!
Terrible app!! Never works, error codes all over the place. Now can’t login at all!! It just keeps looping to the login page. I have points expiring in a few months and can’t even login to book anything. Disgraceful customer service!
App doesn't work
No dates at any properties are working, hot deals cannot be seen. I've reached out multiple times via chat, email and social media to talk to them and have had no response
Will not let me add a date
Hopeless
Not very user friendly
Booking thru this app requires a lot of patience.. it is not user friendly. The number of available units/rooms on a particular date should be easily available, for us to make a decision.
Terrible app does not work
The app and websites not work after their update and I have tried multiple phone numbers to contact Karma for an urgent booking but unable to get anyone who can help. They keep passing me round to different numbers and say they will get back to me. I have told them it is urgent as I need to make the booking for tonight. They have done a terrible faulty update, which does not work, and no one available to look into it.
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Useless
I updated app today 1/11 and now can’t login. Uninstalled and reinstalled and makes no difference. Do these updates get tested before release
Unable to log in after app update
Updated app as directed. Unable to log in let alone get the app to open. Not happy
Can’t login
Same as previous review. Cannot login since last update. This APP is just useless
Need to improve
Again and again i am facing crash problems in this app in my iPhone
Unable to login
I have been trying for 2 weeks to login. Reset password etc, deleted app & tried again. Same result as other review - returns to login screen. iOS 18.6.2
Update?
Have not been able to update, it just says “open”
Log in
Unable to log in after update. Deleted app and reinstalled but makes no difference. Tried with email and also with membership number. Just keeps going back to login start.
Login broken
The app won’t let me login no matter how many times I enter or reset my password
Bugs when booking
This app doesn’t allow us to book directly. We always have to reach out and have units booked for us. When we select 2 adults, availability shifts to “no availability”, but if you search for 0 adults, 0 children, you can see the true availability but won’t be allowed to book. Frustrating!
Absolutely Fantastic App & Experience!
Karma Subito has completely transformed how I book luxury getaways. The interface is smooth, modern, and incredibly easy to navigate—I found amazing deals within minutes. The offers on resorts are unbeatable, and everything feels curated for a premium experience at a fraction of the cost.
What really stood out was the exceptional staff support—friendly, prompt, and always willing to go the extra mile to make the trip perfect. The resorts themselves? Stunning. World-class. Each one exceeded expectations, from the beachfront locations to the exquisite service.
This app is a must-have for anyone who loves spontaneous luxury travel without the heavy price tag. Highly recommended!
What really stood out was the exceptional staff support—friendly, prompt, and always willing to go the extra mile to make the trip perfect. The resorts themselves? Stunning. World-class. Each one exceeded expectations, from the beachfront locations to the exquisite service.
This app is a must-have for anyone who loves spontaneous luxury travel without the heavy price tag. Highly recommended!
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Overall OK
App is OK overall however booking is challenging and not very user friendly.
