KASTO VisualAssistance
SmartAssistance
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Free
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About
KASTO VisualAssistance significantly expands the possibilities of remote maintenance and repair.
Using their tablet, smartphone or smart glasses, users can send live videos to KASTO‘s service experts
for real-time visual assistance and information in the event of breakdown or maintenance works.
This enables
• a significantly faster and more accurate exchange of information
• an increase in the proportion of remote repairs
• an increase in availability and productivity
• a reduction in maintenance costs
All connections to KASTO VisualAssistance are encrypted (SSL, https, DTLS, SRTP).
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What's New in KASTO VisualAssistance
24.0.0
September 9, 2026
- Automatically translate voice-to-ticket inputs to standardize data in your company language. - Mark defects or important details directly on photos during ticket creation or in comment attachments. - Customize your drawings with various colors and stroke options and use the undo function for quick corrections. - Maintenance tickets now appear in your list based on individual lead times, as configured in the web app.
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