So bad
For a company that specializes in technology designed to allow others to help their customers, it is pure irony that the app designed to help Kayako’s own customers execute this primary function is simply pathetic. The login process is absurd.
No Functionality Hardly
The app works beautifully on my iPhone XR but there is not really anything you can do in the app.
I’ve conversations view and settings and that’s it. I can’t even create a new conversation. Why release a half baked app. I’ll wait until it’s ready.
I’ve conversations view and settings and that’s it. I can’t even create a new conversation. Why release a half baked app. I’ll wait until it’s ready.
Dark Mode
The app doesn’t show any login info when your phone is in Dark Mode. App looks very strange in Dark Mode. Unfortunately to get any kind of working experience you have to be in light mode.
Horrible app, continues to get worse
Sadly each release results in less functionality. Current release is unusable for those on modern phones or with a dark theme. Controls are invisible. Screens throw security errors, all around unusable application
Doesn’t work
This app is abandoned and it doesn’t work. Kayako doesn’t care about the app since it’s this state for more than a year.
If you are evaluating their product then make sure to mention it to them because without a proper push they are not going to do anything about it.
If you are evaluating their product then make sure to mention it to them because without a proper push they are not going to do anything about it.
Great app, if you like splash screens
New to Kayako, and decided to try the app despite the one star rating. App never gets past the splash screen, after closing and retrying several times. I’m still in the 14-day trial, and to be honest, the apparent lack of response by the company to the horrible reviews on here doesn’t inspire me to pay once the trial expires.
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Support the support app
If I could give zero stars I would. The app logs me out with each use and now I can’t see the fields so I can’t log in. It is unusable, and I’m not just saying that because the interface is bad. I mean it is unusable because I can’t log in.
Not working in the US
App doesn’t work anymore. Stays stuck on the same screen
Terrible app and QA
Without fail, Kayako releases a new update that obviously hasn’t tested. Unusable, crashes, unable to read tickets at night because they thought they were being cool when nightmode is enabled and the text AND background are black. Oh, and if you want to send them a support ticket, you better be on your computer and jump through hoops to submit an issue. When will they ever get the app world figured out?
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Not working on iPhone 11 after update.
App is not opening up on my iPhone 11 max after recent update.
Horrible App
Two things are consistent with this app. It will constantly log you out and you will pay high fees for this help desk. We constantly complain about this application and it never gets fixed.
Constantly logs me out
I click into a notification and it just keeps loading and never stops forcing me to log in and out each time there is a chat. It’s been like this for over a year now.
Won’t accept URL
Entered the same URL from the Classic version and it would not accept. Classic version freezes on IOS 13-1 on iPhone 10x. Dead in water
Can’t even login
Trying to setup on my iPad, and can’t get past entering our domain. Says it’s invalid, but I’m pretty sure (okay positive) it’s correct. Short lived. Back to the web version.
Still missing important functionality
My biggest gripe with the 'old' (classic) Kayako and this version still remains.
The app does not show or provide a way to show the e-mail address of the customer who has written in.
Our team accepts submissions via API, form, and e-mail. The large majority of our cases start by e-mail from the customer. We use e-mail addresses as a way to locate the account of the person writing in.
More than 70% of our team is mobile, or mobile at some point so the app is important, but as long as the app can't provide us with the e-mail address of the person reaching out, it's pretty much unusable.
The case ordering also does not follow the setting in the web based Kayako. Web based may be oldest to newest, but the app is always newest to oldest with no way to sort otherwise.
I will say it's much cleaner, much more fluid than the older version. There is plenty to like, but the above is just a huge deal killer for me.
The app does not show or provide a way to show the e-mail address of the customer who has written in.
Our team accepts submissions via API, form, and e-mail. The large majority of our cases start by e-mail from the customer. We use e-mail addresses as a way to locate the account of the person writing in.
More than 70% of our team is mobile, or mobile at some point so the app is important, but as long as the app can't provide us with the e-mail address of the person reaching out, it's pretty much unusable.
The case ordering also does not follow the setting in the web based Kayako. Web based may be oldest to newest, but the app is always newest to oldest with no way to sort otherwise.
I will say it's much cleaner, much more fluid than the older version. There is plenty to like, but the above is just a huge deal killer for me.
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Response from developer
Hi Arwen, I'm Robin- iOS dev at Kayako. I've acknowledged your feedback, and we'll and try and add a requester field + fix your case ordering issue in the next update. Thank you for helping us improve our app and feel free to share any other feedback on support@kayako.com Robin
For the cloud based Kayako
Brand new app, 1.0 but looks great and works great. As good or better than the previous Kayako Klassic app that I've used hourly for a couple of years!
