Update The App Guys
C’mon…new features, bug fixes, updates. Seriously. It’s been a year. You guys are better than this. Been with ya for 5 years. Please.
Now paying for positive reviews
Unfortunately, Live Agent is now emailing their customers offering a $30 gift card for a 5 star review rather than address the shortcomings of the app. It’s clear that management has no intent of addressing their terrible app or other issues on the web portal, so it’s probably best to consider other options. There hasn’t been an app update in over a year!
Original review:Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app leaves a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of the app is always the easiest way to support our customers with technical inquires. The app also doesn’t allow you to setup canned responses. I wish Live Agent would invest in the app, otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.
Original review:Live Agent is a reliable and affordable help desk tool. Unfortunately, their mobile app leaves a lot to be desired. It doesn’t notify you when there have been responses to your ticket, only a notification on new tickets. It also doesn’t allow you to add attachments to your tickets, which is pretty critical when supporting your customers. We run a mobile app, and showing screenshots of the app is always the easiest way to support our customers with technical inquires. The app also doesn’t allow you to setup canned responses. I wish Live Agent would invest in the app, otherwise we’ll have to leave them for another provider as 95% of our support is handled through mobile.
Show more
Kinda works
Limited use, dated ui and notifications not working, needs some major time to get it up to scratch for actual usage.
Great for customer service on the go
Allows you to answer tickets on the go! Great app and great product for a great value!
Dated UI and doesn't work
Can't even get logged in. Glad I used a trial first. Really let itself down right out the gates.
Gist is looking like a front runner but different feature set so a bit frustrating that I can't use this app for emails etc
Gist is looking like a front runner but different feature set so a bit frustrating that I can't use this app for emails etc
