Live Chat Software by ProProfs vs LiveAgent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Live Chat Software by ProProfs
Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.
- Real-time website visitor communication
- Lead capture and engagement
- Operator monitoring and management
- Customized visitor assistance
- File transfer and canned responses
- Visitor geolocation and referrer tracking
- Push URL notifications
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ProProfs Live Chat Software for iPhone allows businesses to communicate with their website visitors and clients in real-time and offer them exceptional customer support on the go. The live chat software for website comes with an intelligent chat engagement feature that helps you to reach out to customers browsing your pages. You can engage visitors, capture leads, monitor operators and much more. Integrating a live help software like ProProfs Chat to your website will allow you to connect with visitors and turn them into delighted clients. Designed for businesses of all sizes, this live chat app allows you to offer customized support to visitors by helping them find anything and everything on your website. With the mobile app, you get to push URLs and use other smart features that help you escort visitors on your website. Your support operators can easily transfer files, send canned responses to frequently asked queries, and transfer chats to other operators that help customers enjoy a delightful support experience. With ProProfs live chat app for iTunes, you can help your website visitors & customers anywhere, anytime. Sending them special offers, answering customer queries instantly, finding out who’s on your website, and more becomes possible with this live chat for customer service app. All your support operators have to do is login to their ProProfs Chat app to start a chat with the site visitors to help them in real time. ProProfs Chat for iPhone offers a series of features and benefits - • Provide live support on the move • Grow leads and get more sales • Instantly resolve client queries • Track and record offline messages • Improve support team’s productivity • Feature to access control panel from iPhone/iPad • Know your website visitors with their Geo location including referrer URL • Invite visitors for live chat • Support multiple visitors through a single operator at the same time • Operator to operator messaging • Push URLS notification • Canned messages/predefined responses • Close chat feature in chat window • Operator logout functionality in operator chat window So, get started and say hello to any visitor using ProProfs Chat.
LiveAgent
This comprehensive customer support application offers a suite of tools for managing inquiries across multiple channels. It enables real-time chat, ticket resolution, and social media monitoring, all accessible from a mobile device. Integrates with over 50 other business applications to streamline workflows.
- Live chat with push notifications
- Ticket resolution and management
- Social media monitoring
- Support portal access
- Integration with 50+ apps
- On-the-go productivity
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LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like Mailchimp, Highrise, AWeber, Google Analytics and 50+ more LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go! Main features: - Chats and chat push notifications - Resolve, Transfer and respond to tickets - Use preset filters to organize your tickets - See tags, notes and departments for every ticket LiveAgent server side supported version: 5.17.23.1 or higher
Screenshots
Verdict
The clearest difference is review sentiment: Live Chat Software by ProProfs at 76% against LiveAgent's 17%. LiveAgent's advantage is rating (1.7 vs 1.0) and ratings volume (12 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
LiveAgent holds the better App Store score, 1.7 against 1.0. That said, the two scores are not equally well evidenced: LiveAgent has 12 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 17% of LiveAgent's, so the app with the better star average is not the one people write more warmly about.
Live Chat Software by ProProfs ships an update every 3 months, LiveAgent every 2 months. The most recent releases landed on September 30, 2026 and September 21, 2026 respectively.
| Parameter | Live Chat Software by ProProfs | LiveAgent |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 1.7 (12 ratings) — better |
| Positive reviews | 76.2% of reviews — better | 16.7% of reviews |
| Number of ratings | 1 | 12 — better |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 | 13.0 |
| Further details — not scored | ||
| Size | 33 MB | 6 MB |
| Age rating | 4+ | 4+ |
| Developer | Batia Infotech | Quality Unit s.r.o. |
Customer experience
Live Chat Software by ProProfs
LiveAgent
In-app purchases
Live Chat Software by ProProfs
No in-app purchases
LiveAgent
No in-app purchases
Questions
Is Live Chat Software by ProProfs free?
Is LiveAgent free?
Which has better reviews, Live Chat Software by ProProfs or LiveAgent?
Do Live Chat Software by ProProfs or LiveAgent have ads?
Which is updated more often, Live Chat Software by ProProfs or LiveAgent?
Other comparisons
