Live Chat Software by ProProfs vs Chaport
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Live Chat Software by ProProfs
Real-time communication for businesses to engage website visitors and provide exceptional customer support. Capture leads, monitor operators, and offer customized assistance on the go. Enhance customer experience with instant query resolution and file sharing.
- Real-time website visitor communication
- Lead capture and engagement
- Operator monitoring and management
- Customized visitor assistance
- File transfer and canned responses
- Visitor geolocation and referrer tracking
- Push URL notifications
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ProProfs Chat is a live chat and AI customer service agent for instant, automated support, available directly on your iPhone or iPad. Communicate with website visitors in real time, resolve queries, and let your AI agent handle the rest. Train your AI agent on your website, help center, uploaded files, and FAQs, and it answers customers with source-cited responses, even when your team is offline. It can also complete tasks like updating orders, scheduling meetings, or triggering Slack and email alerts, right from the chat. Sentiment analysis shows how a customer feels, churn risk scoring (High, Medium, Low) flags customers who needs attention, and every chat wraps up with an AI-generated resolution summary, so agents have context before stepping in. Customers can also rate AI interactions, giving you a live view of satisfaction scores. With the mobile app, your operators can transfer files, send canned responses, and move between chats without losing context. ProProfs Chat for iPhone offers: AI agent trained on your website, help center, uploaded files, and FAQs AI-generated answers with the source cited Action-based agents that complete tasks like updating orders or scheduling meetings Sentiment analysis and churn risk scoring for every conversation AI-generated resolution summaries after each chat AI agent performance ratings and satisfaction scores Live support from anywhere Track and record offline messages Visitor Geolocation and referrer URL Canned messages and predefined responses Operator-to-operator messaging and chat transfer Get started with ProProfs Chat on your iPhone or iPad.
Chaport
Communicate with your website visitors in real-time, from anywhere. This tool enables instant messaging directly through your website, fostering engagement and support.
- Real-time visitor chat
- Cross-device accessibility
- Website integration
- Visitor communication
- Business messaging
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Chaport is a messenger for websites. Talk to your website visitors at any time, from any location.
Screenshots
Verdict
The clearest difference is rating: Chaport at 3.6 against Live Chat Software by ProProfs's 1.0. Chaport also leads on ratings volume (8 vs 1). Live Chat Software by ProProfs's advantage is review sentiment (76% vs 46%) and update cadence (every 3 months vs every 9 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chaport holds the better App Store score, 3.6 against 1.0. That said, the two scores are not equally well evidenced: Chaport has 8 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 76% of Live Chat Software by ProProfs's written reviews are positive against 46% of Chaport's, so the app with the better star average is not the one people write more warmly about.
Live Chat Software by ProProfs ships an update every 3 months, Chaport every 9 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | Live Chat Software by ProProfs | Chaport |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 3.6 (8 ratings) — better |
| Positive reviews | 76.2% of reviews — better | 46.2% of reviews |
| Number of ratings | 1 | 8 — better |
| Update frequency | Every 3 months — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 33 MB | 5 MB |
| Age rating | 4+ | 12+ |
| Developer | Batia Infotech | Chaport Inc. |
Customer experience
Live Chat Software by ProProfs
Chaport
In-app purchases
Live Chat Software by ProProfs
No in-app purchases
Chaport
No in-app purchases
Questions
Is Live Chat Software by ProProfs free?
Is Chaport free?
Which has better reviews, Live Chat Software by ProProfs or Chaport?
Do Live Chat Software by ProProfs or Chaport have ads?
Which is updated more often, Live Chat Software by ProProfs or Chaport?
Other comparisons
