Tidio vs Chaport
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tidio
This app provides an all-in-one AI customer support solution for businesses. It combines live chat, chatbots, and lead generation tools to enhance customer satisfaction and drive sales. Manage customer interactions and gather visitor information from anywhere.
- Live chat with customers
- AI-powered chatbots for lead generation
- Quick response templates
- Real-time visitor list
- Detailed visitor information
- Push notifications for new messages
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The Tidio app gives you access to Tidio’s all-in-one AI customer support software suite comprising help desk, chatbot/AI agent, live chat, and lead generation features. With the Tidio mobile app, you’ll be able to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more. Features: -Talk to your customers wherever you are Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries Chatbots - generate leads while you’re offline using chatbots Live Visitor List - list of all visitors browsing your website Visitors Details - access details such as visitor IP, city, country, device type and browser Push Notifications - get notifications about new messages, even when the app is closed
Chaport
Communicate with your website visitors in real-time, from anywhere. This tool enables instant messaging directly through your website, fostering engagement and support.
- Real-time visitor chat
- Cross-device accessibility
- Website integration
- Visitor communication
- Business messaging
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Chaport is a messenger for websites. Talk to your website visitors at any time, from any location.
Screenshots
Verdict
The clearest difference is rating: Tidio at 4.8 against Chaport's 3.6. Tidio also leads on review sentiment (83% vs 46%) and update cadence (every 9 days vs every 9 months). Chaport's advantage is monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tidio holds the better App Store score, 4.8 against 3.6. That said, the two scores are not equally well evidenced: Tidio has 4.8K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 83% of Tidio's written reviews are positive against 46% of Chaport's.
Tidio ships an update every 9 days, Chaport every 9 months. The most recent releases landed on September 25, 2026 and September 19, 2026 respectively.
| Parameter | Tidio | Chaport |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4.8K ratings) — better | 3.6 (9 ratings) |
| Positive reviews | 82.8% of reviews — better | 46.2% of reviews |
| Number of ratings | 4.8K — better | 9 |
| Update frequency | Every 9 days — better | Every 9 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.4 — better | 15.6 |
| Further details — not scored | ||
| Size | 64 MB | 5 MB |
| Age rating | 17+ | 12+ |
| Developer | TIDIO POLAND SP Z O O | Chaport Inc. |
Customer experience
Tidio
Chaport
Bugs and requests
Tidio
Reported bugs
4 issues- Inability to stay logged in
- Failure to show live chat messages
- Blurring of customer information
- Frequent app log-outs
Requested features
5 requests- Multi-account support
- Customizable notification sounds
- Improved mobile app functionality
- Integration with other platforms
- More detailed analytics and reporting
Chaport
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tidio
No in-app purchases
Chaport
No in-app purchases
