Zendesk Chat vs LiveAgent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Zendesk Chat
This app enables businesses to engage with website visitors in real-time through live chat. It allows for managing conversations, monitoring online users, and providing enhanced customer support from any location. Features include push notifications, agent collaboration tools, and chat history access.
- Manage conversations on the go
- Monitor website visitors in real-time
- View visitor website activity
- Push notifications for new messages
- Agent-to-agent chat collaboration
- Pre-written response shortcuts
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Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/
LiveAgent
This comprehensive customer support application offers a suite of tools for managing inquiries across multiple channels. It enables real-time chat, ticket resolution, and social media monitoring, all accessible from a mobile device. Integrates with over 50 other business applications to streamline workflows.
- Live chat with push notifications
- Ticket resolution and management
- Social media monitoring
- Support portal access
- Integration with 50+ apps
- On-the-go productivity
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LiveAgent is the only customer support app that you will ever need. Helpdesk, Ticketing, Automation, Live chat, Call center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like Mailchimp, Highrise, AWeber, Google Analytics and 50+ more LiveAgent for iOS - Full customer support in your hand. Solve tickets, chat and be more productive on-the-go! Main features: - Chats and chat push notifications - Resolve, Transfer and respond to tickets - Use preset filters to organize your tickets - See tags, notes and departments for every ticket LiveAgent server side supported version: 5.17.23.1 or higher
Screenshots
Verdict
The clearest difference is review sentiment: Zendesk Chat at 69% against LiveAgent's 17%. Zendesk Chat also leads on rating (4.5 vs 1.7) and ratings volume (758 vs 12). LiveAgent's advantage is iOS requirement (13.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Zendesk Chat holds the better App Store score, 4.5 against 1.7. That said, the two scores are not equally well evidenced: Zendesk Chat has 758 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 69% of Zendesk Chat's written reviews are positive against 17% of LiveAgent's.
Zendesk Chat ships an update every 6 weeks, LiveAgent every 2 months. The most recent releases landed on October 16, 2026 and September 21, 2026 respectively.
| Parameter | Zendesk Chat | LiveAgent |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (758 ratings) — better | 1.7 (12 ratings) |
| Positive reviews | 68.9% of reviews — better | 16.7% of reviews |
| Number of ratings | 758 — better | 12 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 48 MB | 6 MB |
| Age rating | 4+ | 4+ |
| Developer | Zendesk | Quality Unit s.r.o. |
Customer experience
Zendesk Chat
LiveAgent
Bugs and requests
Zendesk Chat
Reported bugs
5 issues- App freezes and crashes
- Login button not working
- Inability to see full chat messages
- Disconnections and lost chats
- Incorrect online/offline status display
Requested features
5 requests- Dark mode option
- Ability to stay logged in and receive notifications in the background
- Improved chat history and visitor tracking
- iPad app support
- Customization options for alerts and notifications
LiveAgent
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Zendesk Chat
No in-app purchases
LiveAgent
No in-app purchases
Questions
Is Zendesk Chat free?
Is LiveAgent free?
Which has better reviews, Zendesk Chat or LiveAgent?
Do Zendesk Chat or LiveAgent have ads?
Which is updated more often, Zendesk Chat or LiveAgent?
Other comparisons
