Grateful for this
It told me when I was pulling. I wish I had this decades ago. Really grateful for how it’s helped me build my awareness. Even half the time I sorta knew I was pulling but the vibration helped me rethink it and switch to a better strategy for me.
Also love their emails and blog and I just did their monthly community challenge and I’ve never felt better about my ability and control over this evil disorder that pained me for so long.
This is a game changer and so worth the price. Great company and community. And the app improvements are noticeable!
Also love their emails and blog and I just did their monthly community challenge and I’ve never felt better about my ability and control over this evil disorder that pained me for so long.
This is a game changer and so worth the price. Great company and community. And the app improvements are noticeable!
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Amazing
It is great I just got it and I love it
I’ve never seen anything like this!!
I totally thought I was alone in this. I’m floored by just how many people suffer from this disease…it’s a real thing I have.
This app is AMAZING!! The KEEN2 is AMAZING!!
This app is AMAZING!! The KEEN2 is AMAZING!!
Helps with skin picking
This bracelet + app combo made me realize how little I’m actually conscious of where my hands are in space. The bracelet vibrates so often while I’m at work which is a good thing bc that’s when I’m picking the most! Helps me know when it’s time to put my hands down and take a break
Incredible!
Keen2 is a gentle reminder all day long! My husband no longer nags me about biting my nails. Instead, this life changing app, does it all! I am so thankful to have found this!
This is a game changer!
For years I tried everything to stop pulling. This AMAZING app and bracelet is what helped my behavior change stick. The app is easy to use and the bracelet vibrates everytime! The company also helps with set up for free and is super helpful. They mean it when they say we are part of the keen family. Highly recommend and don’t give up!
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Great product
The app is well designed and connects to my bracelet. Overall it’s helping me with my hair pulling a ton!
Grateful for this
Super helpful and the improvements are noticeable
I had very high hopes for this, but the app has never worked
I purchased Keen2 over a year ago with very high hopes and excitement for such a unique and innovative solution. Unfortunately, the app has hardly worked to track data for the entire time I’ve owned a Keen2 and there have also been recurring issues with the band. This app needs to be replaced with a new app that actually works. Resetting and troubleshooting, to no avail, is frustrating. If you purchase a keen band, do so with the understanding that you might not be able to use the app as advertised.
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Updates are noticeable!
I’ve had this app for a long time now, there have been a few updates to the app recently which have made it much more reliable. Big fan!
The app has a lot of great potential
The app has a lot of great potential… but there’s several technical errors that make it difficult to fully enjoy the product and what it’s intended for. For instance, the graph that is supposed to keep track of your picking, does not work/sync up. And the watches inconsistently sync with it.
I hope this company can invest a bit more in better software/app development. As this can be a make or break for someone’s healing journey. AND that goes to say to that this product, company and app is NOT responsible for the progress of the person. As we are all responsible for that. But what they are responsible for is making the product a more accessible tool to assist the person on their journey of evolution.
This is also goes to say, I do still think this a great product, great company with authentic values that I still support. Just sharing where there could be a bridge of fulfillment for great customer satisfaction and retention rate.
I hope this company can invest a bit more in better software/app development. As this can be a make or break for someone’s healing journey. AND that goes to say to that this product, company and app is NOT responsible for the progress of the person. As we are all responsible for that. But what they are responsible for is making the product a more accessible tool to assist the person on their journey of evolution.
This is also goes to say, I do still think this a great product, great company with authentic values that I still support. Just sharing where there could be a bridge of fulfillment for great customer satisfaction and retention rate.
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Terrible product and app
This company sold me a defective bracelet (their words, as an explanation after a ton of troubleshooting and going to a video training session and it still didn’t work properly), then replaced it and determined that this bracelet was also defective (again, their words). They sent me a third bracelet and it was black instead of lavender, which was not what I had ordered and which no one mentioned when they sent it.
I used this app and went through the process repeatedly to set up the Keen2, but it never seemed to react the way it was advertised and it would vibrate at random while I was driving, walking, or just doing everyday things, despite having used this app to set it up and despite having participated in the live video training session.
After purchasing this bracelet, I finished my first semester back at school in over 10 years and my hair pulling was bad. I could not rely on the Keen2 bracelet for support and did not use it at all after two bracelets were defective and the last was not the one I ordered. I didn’t want to try the third because I knew I wouldn’t wear a black one and hoped to return them all for a refund. I figured I would return it unused so they wouldn’t have to repackage it.
Toward the end of the semester, I injured my back, then I had to leave the country for a short time and suffered from Covid immediately after that. I sent an email to their customer care team when I had recovered from all of this and asked them if they could help me out and they said no, that the return window had closed. They suggested I sell them online, even though they knew they were defective.
I explained that I’d been through a lot recently and that I was asking for an exception, but they said no, they would not refund me and that they “can’t” accept a return because they can’t get a shipping label. I offered to buy one and ship them myself, but they refused this as well. So now I’m stuck with these things I’ll never use because they don’t work, and they’ve taken my money.
Do yourself a favor and work with your therapist if you suffer from any of the ailments these bracelets claim to help with. You can build awareness without something vibrating on your wrist, especially considering it vibrates constantly, no matter what you’re doing, even when you’ve used this app and have a thorough understanding of how to program the bracelet for your specific needs.
I am incredibly disappointed with this app/bracelet and with HabitAware.
I used this app and went through the process repeatedly to set up the Keen2, but it never seemed to react the way it was advertised and it would vibrate at random while I was driving, walking, or just doing everyday things, despite having used this app to set it up and despite having participated in the live video training session.
After purchasing this bracelet, I finished my first semester back at school in over 10 years and my hair pulling was bad. I could not rely on the Keen2 bracelet for support and did not use it at all after two bracelets were defective and the last was not the one I ordered. I didn’t want to try the third because I knew I wouldn’t wear a black one and hoped to return them all for a refund. I figured I would return it unused so they wouldn’t have to repackage it.
Toward the end of the semester, I injured my back, then I had to leave the country for a short time and suffered from Covid immediately after that. I sent an email to their customer care team when I had recovered from all of this and asked them if they could help me out and they said no, that the return window had closed. They suggested I sell them online, even though they knew they were defective.
I explained that I’d been through a lot recently and that I was asking for an exception, but they said no, they would not refund me and that they “can’t” accept a return because they can’t get a shipping label. I offered to buy one and ship them myself, but they refused this as well. So now I’m stuck with these things I’ll never use because they don’t work, and they’ve taken my money.
Do yourself a favor and work with your therapist if you suffer from any of the ailments these bracelets claim to help with. You can build awareness without something vibrating on your wrist, especially considering it vibrates constantly, no matter what you’re doing, even when you’ve used this app and have a thorough understanding of how to program the bracelet for your specific needs.
I am incredibly disappointed with this app/bracelet and with HabitAware.
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Terrible Upgrade
I have the original Keen. It and the original app work far better than Keen 2. This version crashes often and rarely, if ever, connects to the bracelet. The bracelet thinks any movement is the problem area and vibrates so much on the rare occasion that it works, it is completely pointless.
Buggy, but it's the best there is
This product and the app are still coming together and there are some functionality issues with both. However, I've never had anything close to this level of success with any other method! I'm grateful this exists, and I'm sure future versions will work more smoothly. Also, I emailed about how my band was having issues and they sent me a new one almost immediately. They always seem to be sold out, so I'm optimistic that the product will contrite to improve!
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Band came dead on arrival. Abysmal customer support. So disappointing
My wife and I bought the Keen band for my son who recently started pulling his hair and eyelashes. The band would not charge new out of the box. Only a screen while on the charging band. We tried to contact customer support for a replacement, they offered fruitless troubleshooting, now over a month later we are still left with a dead band and are making it a royal pain to get a replacement. Save your money and look elsewhere for solutions.
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Great Idea but software really needs some TLC
It takes very long to synchronize the band with the app. Some times it takes almost an hour to synchronize. Thats an hour you have to be in the app without doing anything else. Sometimes doesn’t download all of the data. And seems to reset each day meaning that you lose data and cant properly follow your improve ment. The app is very slo and in some cases feel a bit cheap.
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Functional Intermittently
I set my device and when I go to my spot the device doesn’t always vibrate. The app tends to freeze or won’t open immediately
Cannot create an account
Got bracelet for my daughter just today. She was very excited until we tried to create an account as this is what app is asking on the first open. After entering all information email and password, “Create Account” button doesn’t do anything. Tried it on two different phones and there is no option to create an account on the website. Folks, are you serious?!
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