Super Buggy
“This banking app is extremely buggy. I constantly have to delete and reinstall it multiple times a month and reset everything just to get it working again.”
App update
New version of the app is dreadful. Randomly logged out, runs poorly, and there is no smooth transition between menus.
Poor mobile deposit
This new version app doesn’t work with mobile deposit. After following the steps and taking the appropriate front and back check pictures, it displays an error message, “something went wrong”. With the previous version I always did mobile deposits with no issues. I have never gotten this version to work. It would also be nice to know if it listed what went wrong g so I can make corrections and try again. Very, very frustrating! I’ll be making another trip to the bank.
Show more
Love Kemba
I love Kemba but I just wish there was more physical banks in my area. The app is a bit glitchy sometimes and doesn’t allow you to do everything you can online but it’s nice to just be able to log in and view everything right away. The snapshot update is probably my favorite.
The new app and website is bad
I’ve had many many accounts with Kemba for decades, my struggles with the new formats have me closing all of my Kemba accounts and looking for a new home. The old format was more user friendly and didn’t hide accounts from people.
Annoying
The changes made to this app are annoying, I get needing security but my face is what unlocks my app, I shouldn’t need to verify my number every 5 seconds.
Profile picture is not uploading
09/10/24 -Using your new app. In profile you let edit the image and to upload new picture selected from photo library. When I select one and click on done, nothing happens and new picture is not uploaded.
Kemba Staff
This is the best experience I’ve personally had in 30 years of banking with any institution. Hands down the most Friendly and compassionate bank that back there members 💯and put their situations first. I wouldn’t recommend any other credit union for anyone other than Kemba!!
Sincerely , A Satisfied Member
Sincerely , A Satisfied Member
Show more
Can’t even log in after update
The system doesn’t recognize me. I tried signing up as a new user. Now I’m locked out. I’m changing credit unions I don’t have time for this
A breeze
This app is very user friendly, a breeze to use and navigate
I am giving a survey on response
of customer service : has been very
helpful…
Thanks
helpful…
Thanks
I am new to Kemba Credit Union
The feed back I have to give
minimal at this time…
Thank You
I’m a Veteran!
minimal at this time…
Thank You
I’m a Veteran!
kemba app needs improvement
Most of the time when I attempt to sign on to the app, biometrics are gone and have to use password to sign on and restart biometrics. I have a problem remembering passwords
Great Service
I love the convenience of this app
My Bank
I love my bank and the worker I have been with the sent 1994 or more.
May all of you have a blessed Thanksgiving and be safe.
Mrs Irish Graham
May all of you have a blessed Thanksgiving and be safe.
Mrs Irish Graham
Cant unlock my card
Everytime I go to unlock my card it doesn’t work.
More
You all need to have a pattern or a number code for faster sign in
TruPartner Debit Card
I went through the drive through at Kemba to withdraw money from my TruPartner acct to put it in my checking account at Kemba; withdrew the cash and inadvertently left my TruPartner debit card in the machine.
When I realized it, I contacted Kemba to see if they had found the card. The representative indicated that they did find the card but shredded it because it was not their card (which I didn’t understand because CLEARLY they could’ve checked the name on the card to determine that I had an account with them) and telephoned me accordingly!
As a long time customer, DO YOUR DUE DILIGENCE, prior to destroying a card.
When I realized it, I contacted Kemba to see if they had found the card. The representative indicated that they did find the card but shredded it because it was not their card (which I didn’t understand because CLEARLY they could’ve checked the name on the card to determine that I had an account with them) and telephoned me accordingly!
As a long time customer, DO YOUR DUE DILIGENCE, prior to destroying a card.
Show more
App
I love kembas app. It makes balancing your checking account a snap. It is so easy to navigate.
Feeling like Rockefeller 💵💵🤑
I already love This bank
