don’t work at all
Dimoniu13
Review of Time (Please)
International convention has flight arrival/ departure times as the local time of the country of arrival/departure.
Not on this app. Times are all over the place!
Very confusing! And quite frankly makes the app useless!
Not on this app. Times are all over the place!
Very confusing! And quite frankly makes the app useless!
The app doesn’t work. At all
I would give zero stars if possible. The app doesn’t even let you retrieve your booking. I had a flight moved 3 days later and couldn’t get any explanation or any other flight options through the app or the website. Neither work. Trash airline
So close
This app could work if it weren’t so riddled with bugs. Between the difficulties that I have with both app and their website it’s like they don’t want people to fly with them
Beta?
This app has so many bugs, just wondering when the full release comes out 🤦♂️
So badly flawed.
Error 1 seems to be the only error handling message/code… and it pops up regularly 🤦♂️
So badly flawed.
Error 1 seems to be the only error handling message/code… and it pops up regularly 🤦♂️
What’s the point?
I recently signed up for this rewards program and just downloaded the app. The app opens up a separate website link when trying to sign into the miles program. Just why?
The app just says, “Welcome guest”
The app just says, “Welcome guest”
Terrible App!
App does not recognise ur login details and some functions just stuck
Dégoûté
Bonjour, franchement je vous conseille pas Kenya Airways c’est la plus pire organisation que j’ai connu jusqu’à aujourd’hui les gars, je le fais pas dire surtout quand vous faites un escale à Nairobi laisse laissé tomber pour bien prenez un autre truc mais pas ça
Still laughably bad after 130+ versions
I’ve used some bad business apps in my day, but this one is one of the worst.
Goodness knows why Kenya Airways (KQ) has allowed their web and mobile apps to be so awful.
Suffice it to say that they are not spending the money to hire competent product managers and software developers. That’s management’s fault.
The business logic and back-end integration is stupefyingly bad. Thirty good Kenyan developers could fix the front-end apps and integrations in a year (assuming the backend systems aren’t complete trash).
Embarrassing for such a proud country.
Goodness knows why Kenya Airways (KQ) has allowed their web and mobile apps to be so awful.
Suffice it to say that they are not spending the money to hire competent product managers and software developers. That’s management’s fault.
The business logic and back-end integration is stupefyingly bad. Thirty good Kenyan developers could fix the front-end apps and integrations in a year (assuming the backend systems aren’t complete trash).
Embarrassing for such a proud country.
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App unusable
Unable to search flights due to Imperva access denied error without allowing me to authenticate I am human.
great app
made checkin very easy
App is constantly frozen
While the functionality is in principle correct - each time I open the app it freezes - which makes it almost always unusable
Worst Experience Ever I wouldn’t Recommend it to anyone
We arrived in Kenya at 11 am with our connecting flight to be boarded at 13:00, a notification came through the app updating us that our flight has been affected and will be expected to take off at 16:000, as we saw the boarding time was approaching another notification came through saying our flight will has been delayed and we are boarding at 22:50pm like what? No food, no alternative solution we are forced to sit on their ridiculous chairs.
Cheap is expensive sometimes it’s better to buy an expensive reliable ticket with flights that’s you know will give the best service.
So disappointing, we are hungry and are forced to buy expensive food that isn’t even good.
Board Kenyan at your own risk.
Cheap is expensive sometimes it’s better to buy an expensive reliable ticket with flights that’s you know will give the best service.
So disappointing, we are hungry and are forced to buy expensive food that isn’t even good.
Board Kenyan at your own risk.
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Extremely Slow
You would expect better from a Skyteam Airline. The App moves very slow as if the servers are on dial up speed. It has limited features. When you try to reach tech support, the link sends you the company website. They don’t even have IT dept that answer emails about the app. Hopefully one day they will catch up to the rest of the world.
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Simply the worse
never again. I will not use this company, even if I was given a free ticket I don't want them to be thieves, I paid more for a ticket, and the day before my trip. They cancel the flight and put me on another flight, two days later, which costs less than the price of my ticket, because I had seen this flight, but I did not want to because of the long layover , and it costs significantly less. Than the ticket I bought. I had an 11 hour layover in Nairobi at the airport then 1h30 in Bangkok before going to my final destination and I met a lot of people who were complaining because their outward and return flights had had flight changes. last minutes. A purely mediocre company they cancel your flight at the last minute do not reimburse you for your extra do not compensate you and upgrade you to a flight that costs less and worse you miss your appointments because of their mediocrity if I could give minus 0 stars I will do it with great pleasure
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FSM
The worse ever airline I’ve ever witnessed, the inconsistency, lack of communication, unprofessional behaviors from their staffs and crew member both on air and at the airport.. I was supposed to transit in Nairobi to Johannesburg for 1hr 45mins but I end up staying for more than 9hrs in Nirobi and due to that I had to miss my appointment with the USA embassy in Johannesburg… furthermore , they’re thieves, cus they stole my 1000$ watch ( Versus Versace ) and my perfumes from my bag and kept only empty boxes … and on my way back from Johannesburg to Dubai , I was suppose to do a layover of an hour in Nirobi but I end out staying for 16hrs to get on the next flight and had to miss work ….
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Canceling of flights
This is the worst experience I have ever had canceling my flights twice and i will never never do the same mistake booking this flight imagine am still here on the airport stranded
Worst airline of all time. Dont even deserve quarter a star..
This airline does not even deserve the 2 stars it got.. if only there was an option for negative stars i would give it -100 .. This airline cost me $5000 in losses.. the customer service 0/100.. everything was bad.. flight was delayed by 6hrs and no communication at all.. if you are planning on using This airline.. Always and i repeat alwayyssss have a plan B..
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Not user friendly
The app is non-functional and often freezes. KQ, please try, it’s 2024.
App is crashing
I can’t open app after last update. No fix or updates provide. It works good when it does work.
