Unable to book
The Keoride app does not function properly for bookings. The map repeatedly shows “outside service area” despite Keoride operating multiple times daily between Mona Vale and the Bayview Peninsula Gardens retirement village. As a result, elderly residents are unable to book via the app and are forced to rely on phone bookings as their only option. Unfortunately, staff have been rude and unhelpful when this issue has been raised.
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App not working
App not opening. Tried uninstalling and reinstalling- didn’t work
Poor communication via app
Poor app: the app does not say WHERE I’m being picked up- what street number. It just gives a map with buildings without numbers.
I waited at the place I’d been picked up from my home in the past, then got notifications I couldn’t respond to asking where I was. So coy in an uncute way- let’s play hide and seek at 6:30 in the morning!
This makes the system very inefficient and frustrating for both parties- and the people delayed down the line.
Just tell me the street number I’m being picked up at please and I’ll be there. Also give me the option to communicate with someone in real time.
This could have been avoided if the app was more intuitive and communicative.
This is a review of the app, not the drivers or ondemand transport Keoride offers.
I waited at the place I’d been picked up from my home in the past, then got notifications I couldn’t respond to asking where I was. So coy in an uncute way- let’s play hide and seek at 6:30 in the morning!
This makes the system very inefficient and frustrating for both parties- and the people delayed down the line.
Just tell me the street number I’m being picked up at please and I’ll be there. Also give me the option to communicate with someone in real time.
This could have been avoided if the app was more intuitive and communicative.
This is a review of the app, not the drivers or ondemand transport Keoride offers.
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Great service + great driver
Simon was very friendly and dropped us off at a convenient spot
what happened??
not a fan of the new update. when i cancel rides (no matter how early) i do not get money back. usually this is not an issue as i can understand why it would be difficult for the app/drivers. however, with the new update, i have accidentally clicked on the “book this ride” button for a ride i do not want, and even if i cancel the ride while it is still “processing” it takes my money. i love keo usually but its not sustainable for me to be wasting ≈$10 a week if this isnt a charity
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Changed app from SA to NSW
If Keoride has just been introduced in NSW and you’ve recycled the SA app and changed the name for the positive reviews (you did) that is extremely deceptive and scummy behaviour.
The NSW service or navigation might not be good and you’ve tricked people.
The NSW service or navigation might not be good and you’ve tricked people.
Unreliable
Keoride is a real gamble whether it actually shows up or not, doesn’t matter if you book days in advance. The worst part - Keoride doesn’t let you know it is not coming until after it’s 15 minutes late from pickup time, meaning you wait and miss other transport options like the bus.
fall off of the century
Became unusuable over night consistently 45 minute and over waits for every lift, often coming late even after that. Used to be efficient but is now completely inconsistent
has gotten even worse, lucky if you get a ride at all
has gotten even worse, lucky if you get a ride at all
Great service
The app is easy to use and updates easily and frequently with all the info you need and the service is 2nd to none!
App not accurate
Wasn’t able to book my ride all the way home because it said my place was out of range. Where in fact it is.
Don’t use unless you really have to
They are always delayed or unavailable and the drivers are not that nice. I have to get one every day because of lack of transport around my area and it is painful to get to places on time. If you want to get somewhere on time you have to book it an hour in advance. The help team isn’t much help either.
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fall off of the century
Became unusuable over night consistently 45 minute and over waits for every lift, often coming late even after that. Used to be efficient but is now completely inconsistent
Great service
We were one minute late for pickup on the b1 and the driver waited for us ! Much appreciated
Keoride
Fantastic service well done on offering a quick, friendly and efficient service, mad if you don’t use it !
what happened??
i live in a really hilly suburb with only one bus that runs from only 7-7 ish (even then its like a 15 minute uphill walk) making keo literally my only method of transport and i rely on it to get to school, or literally any other time i need to leave my house/suburb. it used to be amazing and basically my holy grail. recently however, it has become extremely unreliable, either not showing any keos available even at like 1pm, or i may book a keo thats set to come in 25 and then once i book it it becomes over 40 minutes away?? ive had to cancel over 10 rides as a result and i cannot get a refund for this so its ended up setting me back around $30 for an issue i have no control over. pls fix
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Beth
I was dropped right outside my door in Avalon near Careel Bay. Fantastic service! Lovely driver. Only problem I had was using the App so got a number to call.
App freezes
I love the convenience of booking Keorides but recently the app has been frozen on the home page and I’m unable to use it. Please fix - thanks!
😤
Nice drivers and comfy buses but the app is a pain it either won’t let you book one, won’t load into the actual app or will have some sort of service error when trying to book. Some drivers wait for a few minutes which is really handy when they suddenly come early but other will drive off if they don’t see you at the meet spot at the exact time they arrive.
ALSO
sometimes I would pre pay for a ride only for the ride to cancel on me or not even book but still charge me… never got a refund 😔 (emailed them a few times to get my money back)
ALSO
sometimes I would pre pay for a ride only for the ride to cancel on me or not even book but still charge me… never got a refund 😔 (emailed them a few times to get my money back)
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What a great service!
Was about to get an Uber thinking that was my only option where we live. Then I remembered a neighbour raving about Keoride! It was there within 6 min and cost me 1/10th of the price!
The Best Driver I’ve ever had.
This driver should be awarded the Driver of the Month Award.
Impeccable and very handsome.
If I were gay - however I’m not - I’d race him away!
Impeccable and very handsome.
If I were gay - however I’m not - I’d race him away!
