Escroquerie
Be careful
Response from developer
We’re sorry for the frustration with cancelling your subscription. Subscriptions renew automatically unless canceled in advance. Please visit https://ketoway.diet/manage-subscription to manage your plan, and email help@ketoway.diet with your order details so we can help resolve this.
Attention arnaque
J’ai voulu annuler l’abonnement mais je n’ai trouvé aucun moyen de le faire ni sur l’application ni sur app store. J’ai donc été prélevée une nouvelle fois sans être avertie, pour une application en plus que je n’utilise pas.
Pour moi c’est clairement une arnaque
Response from developer
Nous comprenons parfaitement votre frustration. Les abonnements se renouvellent automatiquement à moins d’être annulés à l’avance. Pour annuler, vous pouvez suivre ce guide : https://help.ketoway.diet/hc/en-us/articles/43232295000593-How-to-manage-a-subscription-purchased-on-the-App-Store. Merci de contacter help@ketoway.diet en indiquant l’email de votre compte et les détails de la commande pour que nous puissions vous aider rapidement.
Nice Keto Meal plans
Response from developer
Thanks for your feedback! We're glad you enjoy the meal suggestions and the health app integrations. If you ever have questions or need help customizing your plan, feel free to email help@ketoway.diet - our support team is always here for you.
Débit sans rappel
Response from developer
Nous comprenons votre frustration. Les abonnements se renouvellent automatiquement, sauf si l’annulation est faite à l’avance. Merci d’envoyer un email à help@ketoway.diet avec l’adresse utilisée pour l’achat et les détails de la commande afin que nous puissions vous aider rapidement.
Was soll das
Response from developer
We’re sorry for the frustration. Ads should not appear after you’ve paid for the app. Please email help@ketoway.diet with your order number and account details—our team will resolve this for you as soon as possible.
Mauvaise surprise
Response from developer
We understand how upsetting unexpected price changes can be. Subscriptions auto-renew unless canceled in advance, and price updates may apply on renewal. If your subscription isn’t visible in your app store, it may have been purchased on our website. Please email help@ketoway.diet with your details so we can help.
Achtung: Doppelte Abbuchungen
Response from developer
Es tut uns sehr leid, dass so etwas passiert ist und für die Verwirrung beim Bestellprozess. Alle Zahlungen sollten klar angezeigt werden, bevor ein Kauf abgeschlossen wird. Bitte senden Sie eine E-Mail mit Ihren Bestelldetails an help@ketoway.diet, damit unser Support-Team das Problem für Sie prüfen und lösen kann.
NO REFUND
Great app
Response from developer
Thanks for your feedback! We're glad you find the app helpful for meal planning. If you ever have questions or want to customize your meal plan, check out https://help.ketoway.diet/hc/en-us/articles/41970253501841-How-to-customize-your-meal-plan or reach out to our support team at help@ketoway.diet anytime.
My keto
Response from developer
Thanks for sharing your experience! The app can take a day or two to get used to, but it gets easier as you explore features. If you’d like some quick tips, check our getting started guide: https://help.ketoway.diet/hc/en-us/articles/41970042375441-How-to-set-up-your-first-meal-plan. Please email help@ketoway.diet if you need support.
SCAM
Confused
Billing Issue: Charged Monthly but Unable to Use Service
Since February, I have been charged $39.98 every month, yet I have barely been able to use the app. Every time I try to access the coaches, I am asked to pay an additional $19.99 to unlock them.
I originally registered through your website, and I am now unable to find my subscription or any option to cancel it within the app.
Please cancel my subscription immediately, investigate these charges, and issue a refund where appropriate.
Response from developer
We’re sorry for the frustration you’ve experienced. Website subscriptions aren’t managed in the app, so options to cancel or review charges won’t appear there. Please email help@ketoway.diet with your account email and payment details so our team can investigate your charges and assist with your subscription.
Best app
Terrible
Response from developer
We understand your frustration. Subscriptions auto-renew unless canceled in advance, and charges are shown at checkout. For any billing questions or to review your experience, please email help@ketoway.diet with your order details so our team can assist you directly.
arnaquer
Response from developer
Nous comprenons que cela soit très frustrant. Les abonnements se renouvellent automatiquement sauf s’ils sont annulés à l’avance. Merci d’écrire à help@ketoway.diet avec votre email et preuve d’achat afin que notre équipe puisse régler ce problème en privé.
Scam
Mrs
Great recipes
Response from developer
Thank you for your amazing feedback! We're thrilled you’re enjoying the recipes and already seeing results. If you ever want to adjust your meal plan or try new options, you can easily customize it in the app. Reach out to help@ketoway.diet if you need any assistance.
