Immer wieder ⭐️⭐️⭐️⭐️⭐️
Ich bin rund um zufrieden! Nun muss es nur noch zum gewünschten Erfolg führen.
gryder5431
Response from developer
Thanks for sharing. Focusing on overall body confidence and building muscle with Ketoway helps many users. Please reach out to help@ketoway.diet with any questions.
Warning! Ongoing charges despite cancellation requests - No Response from Ketoway!
In July, I discovered two payments had been deducted from my credit card. I immediately re-downloaded the app, logged in, followed the cancellation instructions and checked my Apple ID subscriptions to ensure it was cancelled.
On 23 July, I emailed Keotway requesting cancellation and questioning the charges. Despite multiple follow-up emails, I have NEVER received a response. Yet they continued charging me in August and September!
I have a screenshot dated 23 July showing my order details, with Apple Pay as the payment method and a 1-month plan listed. How can payments continue after repeated cancellation requests?
The subscription does not appear under my Apple ID, and Apple Wallet shows no pre-authorised payments. There seems to be no clear way to stop these charges!
I have now lodged a formal dispute with ANZ, and the bank is investigating. I am also raising this matter with Apple.
This experience has caused unnecessary stress, frustration and wasted hours of my time trying to cancel a subscription that should have been straightforward.
My biggest concern is the complete lack of customer support and continued charges after my written cancellation request.
PLEASE THINK TWICE BEFORE SUBSCRIBING! Signing up is easy, but cancelling has been a nightmare. Keep screenshots and records of everything.
Response from developer
Thanks for sharing your experience. We're here to help with everything noted here, and the team would be happy to look into your specific case. Please email help@ketoway.diet with your account email and order number so our team can follow up directly.
Vorsicht
Response from developer
Danke, dass Sie das geteilt haben. Wir möchten mehr über die von Ihnen beschriebene Situation erfahren und helfen Ihnen gerne weiter. Unser Team kann Ihren spezifischen Fall überprüfen. Bitte senden Sie eine E-Mail an help@ketoway.diet mit der E-Mail-Adresse Ihres Kontos und der Bestellnummer, damit das Team Sie finden kann.
Escroquerie
Response from developer
Merci d’avoir partagé votre avis. Nous comprenons que la facturation automatique peut être déroutante. L’abonnement se renouvelle automatiquement, sauf si l’annulation est faite à l’avance. Merci d’envoyer un email à help@ketoway.diet avec vos informations de commande pour que nous puissions vous aider.
