Very Easy
The Kettler app is very easy to use.
Can’t send videos
I was going to send a video to maintenance but the app will only attach photos. I had a noise issue with a ceiling fan and couldn’t send a video to share what it sounds like.
Kettler
Simple and immature technology
Buggy App
Runs slow and frequently shows errors. Some features are not working at all. Interface layout is okay but could be improved
It’s okay
I don’t like how I have to sign in every time to access the app it’s an inconvenience
Resident
Don’t understand why the app charges a service fee for you to pay your rent…?
Can’t see what I’m typing in service request notes
App is fine and a good idea. Please fix problem with screen scrolling.
Tricky
Let alone the zombie team of The Acadia who don’t answer your emails, this app shows a limited list in the maintenance request. But if you use the search, you may find a secret menu.
Bob Kettler can do better.
Bob Kettler can do better.
Req oven light bulb
It was a seamless and proficient request
Muy buen servicio
Buena
Not user friendly
Format looks sleek, but not great if there’s any visual impairment. Not a single spot to view an itemized bill. Also, can place maintenance request,,, but no feedback is given. They mark them as complete, but … this may be management and not app dependent, though. App could be a lit better
Alarm
I have sent over 10 maintenance requests to fix this stupid loud alarm. Fix it!!!!
Built-in Keyboard doesn’t have the special characters used for password
When trying to register, using the existing RentCafe account, it asks me to use the same password. However the keyboard used in this app does not have the special characters I need.
Management
Horrible management. Very disappointing
No Biometric Login or Saved Login Info
The AP does not seem to save your login information and for some reason doesn’t have a biometric login, meaning you have to type in your email and password each and every time, which is frustrating for an app that is used frequently.?
Great app
Great app, it’s so convenient I’m obsessed!
my rat infestation problem at the Fields of Bethesda
I’ve lived at The Fields of Bethesda for 15 years, but the past few months have been deeply disappointing—especially due to the management’s complete lack of response to a serious health and safety issue. For over three months, I’ve been dealing with a rat infestation in my apartment. Despite multiple calls, emails, and texts to the office manager, I have not received a single response. No updates, no apologies, and certainly no resolution.
This level of neglect is not only unprofessional but unacceptable. Rats pose serious health risks, and tenants deserve at least basic communication when reporting such issues. The silence from management has left me feeling ignored, unsafe, and completely disrespected.
If you’re considering moving here, I would strongly urge you to look elsewhere—unless you’re comfortable paying rent while living with rodents and being ghosted by the very people who are supposed to help.
This level of neglect is not only unprofessional but unacceptable. Rats pose serious health risks, and tenants deserve at least basic communication when reporting such issues. The silence from management has left me feeling ignored, unsafe, and completely disrespected.
If you’re considering moving here, I would strongly urge you to look elsewhere—unless you’re comfortable paying rent while living with rodents and being ghosted by the very people who are supposed to help.
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Easy to use but
Super easy to use but doesn’t save my login info and even if i go out of the app for a minute i have to log back in and type everything each time. More annoying than anything. I wish it would save to passwords
Easy App
Works for me!
Resident
This app normally works well , but would not accept my request yesterday. This has happened once before.
