KeyNest App User Reviews

Customer Experience

Positive experience71.9% of reviews
Neutral6.3% of reviews
Negative experience21.9% of reviews

~ Based on 32 written reviews from the US App Store.

Is KeyNest App Safe?

Not enough ratings yet to assess KeyNest App.

Is KeyNest App Legit?

KeyNest App appears legitimate, with a few gaps. AppsHunter Legitimacy Score for KeyNest App is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Apple login

The continue with Apple is not working. Nothing happens no pop up to login with your Apple details.

Great service!

Perfect for the spare keys to my properties, means I can manage access whilst abroad

Great service and App

Keynest user for many years for my Airbnbs. Saves me a lot of time and staying on top of all of my weekly check-ins. App is also very helpful providing notifications so I’m always up-to-date

LOST KEYS. Avoid

They lost our keys and when we went to the keynest point to enquire about it they allowed us to root through ALL keys they hold....

Then when we reported this, they deny it and give us a generic "...our process is strictly managed. Keys are only ever released with a valid collection code, verified through our Customer Support team over the phone."

No offer of refund. We've cancelled the service.

Avoid.
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Property management

KeyNest has made my property management access convenient, secured and a lot more optimized on my key handing procedures to my tenants. I highly recommend them as they have a 24 hour customer support that I could call anytime if there seem to have any problems with key handing procedures. It has optimized my key management being a property manager and I highly recommend them.
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Excellent app

This app is very easy to use and extremely helpful in managing your keys for rentals.

Quick and easy

Best way to share my keys when overseas

Airbnb owners

If you own an Airbnb- this company’s services are a great way to manage your keys. Super simple and convenient.

Recommend!

Amazing service! Definitely recommend everyone who has rentals. It makes it so much easier.

Helps a lot

This app really helped improving my property management

Easy and Quick

Had a great experience with the app, very easy to use and it completely simplifies the process of key exchange.

I highly recommend KeyNest—5/5!

It’s super easy to use, the team is very helpful and strong customer service. It's secure, and efficient solution for key exchanges, perfect for property managers and hosts.

Easy to use

Game changing when it comes to property management! It really revolutionised my operations

Simple et efficace

Cela m’a bien aidé pour échanger mes clés.

Airbnb check-ins

Super useful for my Airbnb check-ins

Good concept -Poor execution

Love the concept of KeyNest but it has some work to do to get it right. Even after the latest update which claims to have foxed the issue to log in with Airbnb - it still doesn’t work. Keep getting errors unable to register user.
Local KeyNest store has the wrong Timezone associated with it so (we’re in Melbourne and Timezone set is 10 hours behind) trying to set up restricted time codes is confusing for both me and the guest.
Subscription is $527 per year - so expensive for something that isn’t working seamlessly.
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Can’t login

Haven’t been able to login for awhile. Clicking the login with Apple ID button doesn’t do anything.

Much easier to use the web version.

signs me out 24/7

annoying that i just get signed out durring critical moments and it leaves me in a crunch

Great service, app needs notifications though

Great service, works well and has made my life a lot easier. However no notifications on the app is a real miss.

A lot of bugs, not convenient at all

I took a yearly plan subscription with keynest as my owner corporation asked me to find a safe key exchange for my short term accommodation and keynest is the only provider at the moment. I pay AUD480 a year. It’s a lot! But the keynest point keeps calling me because their app keeps sending error messages, it has a lot of bugs! A few days ago, they just stopped entering the codes and scanning the fobs as they waste a lot of time with the keynest app and most of the time is not working. I was happy to pay to propose a safe key exchange, but now I just pay for nothing!!
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