Love the Convenience!
Kia Access App
Love Kia
App will not work from my home
Price change/useless
My Telly
Service
Better than MyHyundai but….
Reliable, convenient, one glitch
Kathy
First oil change after purchasing car here.
Removing old vehicles from Kia Access
With all the other problems I’ve had with Kia, from obtaining parts after purchasing a vehicle, to the lack of the ability of Kia’s techs to resolve glitches in electronic controls in my 2025 EV9, I have resolved never to own another.
Kia not up to this.
Digital key
Rarely works
The latest update removed useful vehicle data and made trip statistics materially worse.
For example, one of my saved trips reported 20.68 kWh Driving, 1.29 kWh Climate, 0.53 kWh Electronics, and 4.60 kWh Regenerated. Nothing was ambiguous: energy consumption and recovered energy were separate quantities.
The old app also retained useful cumulative statistics. My previous data showed 5,094 miles, 1,656.96 kWh Driving, 65.25 kWh Climate, 40.25 kWh Electronics, and 262.50 kWh Regenerated. The monthly reports separately displayed distance, average speed, efficiency, driving time, energy consumption, regenerated energy, and climate energy.
The new app has replaced that information-rich presentation with dramatically less useful summaries. Worse, its trip efficiency figures now appear to credit regenerated energy in a way that makes them inconsistent with the efficiency displayed in the vehicle itself. I recently had highway trips where the vehicle was showing roughly 2.4–2.5 mi/kWh, while the new app’s trip figures work out to roughly 3.1 mi/kWh. A number that cannot be directly compared with the vehicle’s own efficiency display is considerably less useful.
More importantly, there was no need to choose between simplicity and data. Keep the simplified overview for users who want it and provide the detailed telemetry under a secondary screen. The previous app already demonstrated that Kia has access to this data.
I previously rated this app 3 stars. After this update, I am changing that to 1 star. This update did not merely redesign information I use—it removed it and changed the meaning of information that remains. Please restore the detailed trip and energy statistics.
