Poor Functions/User Experience
I love the app concept but this app is not user friendly. Poshmark is much easier to use and has better function. I just wanna use this app for kids clothes with Poshmark function. My complaints are
1. Not great cancel function. I had an experience that the seller hadn’t ship for two weeks and I canceled the purchase. But the seller could sell and, of course, payment was happen. The seller missed one item of my perchase and both of us, seller and I, contacted support. Then the seller could change the total cost by herself as she wanted even the calculation was incorrect. As a result, I needed to paid more than what I received. I never agreed the changed price. How could this happen? Easy to use for fraud. We need to believe seller are nice people. It’s a joke.
2. Keep having all shipping fees total even after you make bundles. I buy several clothes to reduce shipping fee rates per perchase and I need to make offer every time just for that.
3. Can’t make counter offer to offer from seller. I have no idea for this. Seems I need to wait until the offer is expired or make bundles again and make an offer?
4. Not great sort function. The favorite list doesn’t show seller names and that makes difficult to make bundles, I hope show the names or have a sort function. Bundles/Offer doesn’t show each clothes size, I think it’s important for kids clothes.
1. Not great cancel function. I had an experience that the seller hadn’t ship for two weeks and I canceled the purchase. But the seller could sell and, of course, payment was happen. The seller missed one item of my perchase and both of us, seller and I, contacted support. Then the seller could change the total cost by herself as she wanted even the calculation was incorrect. As a result, I needed to paid more than what I received. I never agreed the changed price. How could this happen? Easy to use for fraud. We need to believe seller are nice people. It’s a joke.
2. Keep having all shipping fees total even after you make bundles. I buy several clothes to reduce shipping fee rates per perchase and I need to make offer every time just for that.
3. Can’t make counter offer to offer from seller. I have no idea for this. Seems I need to wait until the offer is expired or make bundles again and make an offer?
4. Not great sort function. The favorite list doesn’t show seller names and that makes difficult to make bundles, I hope show the names or have a sort function. Bundles/Offer doesn’t show each clothes size, I think it’s important for kids clothes.
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Response from developer
Thank you for sharing your feedback with us. We appreciate your suggestions regarding functionality, as we are constantly working on improvements. Your input helps us make the app better for everyone. If you have any specific features you'd like to see or further suggestions, please feel free to reach out. We value your feedback!
Does anyone actually get their orders on this app…?
I frequently use Mercari and Poshmark, and they are my go-to for resale and sourcing clothing. At first I was excited to find the Kidizen app since it was geared more toward baby and children clothing, but I guess I’ll have to stick to my go-tos. I’ve ordered 4 separate items from 4 different sellers at different times on the Kidizen app, and each and every time they have been cancelled. Granted, this happens occasionally when using Mercari and Poshmark as well, but it’s few and far between in my experiences. It’s extremely frustrating to find cute clothing for a reasonable price, only to never receive it and keep getting refunded. Also, selling on the app isn’t worth it, in my opinion. I sold a brand new sweater for $7, only to actually make $2 after fees and purchasing the shipping label.
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Response from developer
We're so sorry to hear about the experiences you had with your purchases and can understand your frustration! We would appreciate knowing more to see how we can make this right. If you are willing, please reach out to our Support team by sending an email to hello@kidizen.com.
Barely functional “faves” feature
Review from a buyer, not a seller. This app keeps favorites on the main “me” menu, in some mysterious order. I’d like to be able to compare faves from different searches in one place, so keeping them in order added would be the bare minimum. It would also be nice to be able to unfavorite something straight from that screen instead of going to each individual listing, scrolling down, and unclicking the heart. And have a way to filter by “unsold”/“still available”. This part of the app needs a lot of attention. Developers should check out other common shopping app “favorites” features (best imo is Etsy but that’s elaborate; see ThreadUp for similar market or Target for simple).
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Response from developer
Thanks for taking the time to leave us a review. We appreciate the great feedback!
5 star customer service
I've been selling on the Kidizen app for many years. While I sell stuff on multiple platforms it has always been my go to for baby and children items. I love that payment from sales are released as soon as package is tracking, no waiting. Above all other reselling sites, Kidizen hands down has the best customer service. I have only needed to contact them a few times, but I'm always impressed with how quick they respond and handle things. Definitely sets them apart! Highly recommend coming from myself as both a seller and buyer.
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Response from developer
Thanks for your wonderful review! We're so happy to hear that you enjoy buying and selling on Kidizen!
So long to ship and no warnings to buyers about slow sellers/failure to send from sellers
I tried to purchase an item on here and I joined this app solely to purchase said item. I waited 3 weeks to have the seller ship the item and they never did. Poshmark gives a whopping 7 days before everything gets refunded and makes sure to send constant reminders to the seller to make it happen and it is shown as a warning to future buyers when a seller takes too long or doesn’t ship at all and has to refund an order. This platform seems to offer no warning whatsoever to the sellers proficiency in their sales. If I had known the seller takes WEEKS to send I definitely would not have bothered. That was my first and last purchase here. Was not a good experience. More anxiety and stress than it is worth just to purchase some clothing.
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