Poor Functions/User Experience
I love the app concept but this app is not user friendly. Poshmark is much easier to use and has better function. I just wanna use this app for kids clothes with Poshmark function. My complaints are
1. Not great cancel function. I had an experience that the seller hadn’t ship for two weeks and I canceled the purchase. But the seller could sell and, of course, payment was happen. The seller missed one item of my perchase and both of us, seller and I, contacted support. Then the seller could change the total cost by herself as she wanted even the calculation was incorrect. As a result, I needed to paid more than what I received. I never agreed the changed price. How could this happen? Easy to use for fraud. We need to believe seller are nice people. It’s a joke.
2. Keep having all shipping fees total even after you make bundles. I buy several clothes to reduce shipping fee rates per perchase and I need to make offer every time just for that.
3. Can’t make counter offer to offer from seller. I have no idea for this. Seems I need to wait until the offer is expired or make bundles again and make an offer?
4. Not great sort function. The favorite list doesn’t show seller names and that makes difficult to make bundles, I hope show the names or have a sort function. Bundles/Offer doesn’t show each clothes size, I think it’s important for kids clothes.
1. Not great cancel function. I had an experience that the seller hadn’t ship for two weeks and I canceled the purchase. But the seller could sell and, of course, payment was happen. The seller missed one item of my perchase and both of us, seller and I, contacted support. Then the seller could change the total cost by herself as she wanted even the calculation was incorrect. As a result, I needed to paid more than what I received. I never agreed the changed price. How could this happen? Easy to use for fraud. We need to believe seller are nice people. It’s a joke.
2. Keep having all shipping fees total even after you make bundles. I buy several clothes to reduce shipping fee rates per perchase and I need to make offer every time just for that.
3. Can’t make counter offer to offer from seller. I have no idea for this. Seems I need to wait until the offer is expired or make bundles again and make an offer?
4. Not great sort function. The favorite list doesn’t show seller names and that makes difficult to make bundles, I hope show the names or have a sort function. Bundles/Offer doesn’t show each clothes size, I think it’s important for kids clothes.
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Response from developer
Thank you for sharing your feedback with us. We appreciate your suggestions regarding functionality, as we are constantly working on improvements. Your input helps us make the app better for everyone. If you have any specific features you'd like to see or further suggestions, please feel free to reach out. We value your feedback!
Does anyone actually get their orders on this app…?
I frequently use Mercari and Poshmark, and they are my go-to for resale and sourcing clothing. At first I was excited to find the Kidizen app since it was geared more toward baby and children clothing, but I guess I’ll have to stick to my go-tos. I’ve ordered 4 separate items from 4 different sellers at different times on the Kidizen app, and each and every time they have been cancelled. Granted, this happens occasionally when using Mercari and Poshmark as well, but it’s few and far between in my experiences. It’s extremely frustrating to find cute clothing for a reasonable price, only to never receive it and keep getting refunded. Also, selling on the app isn’t worth it, in my opinion. I sold a brand new sweater for $7, only to actually make $2 after fees and purchasing the shipping label.
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Response from developer
We're so sorry to hear about the experiences you had with your purchases and can understand your frustration! We would appreciate knowing more to see how we can make this right. If you are willing, please reach out to our Support team by sending an email to hello@kidizen.com.
Barely functional “faves” feature
Review from a buyer, not a seller. This app keeps favorites on the main “me” menu, in some mysterious order. I’d like to be able to compare faves from different searches in one place, so keeping them in order added would be the bare minimum. It would also be nice to be able to unfavorite something straight from that screen instead of going to each individual listing, scrolling down, and unclicking the heart. And have a way to filter by “unsold”/“still available”. This part of the app needs a lot of attention. Developers should check out other common shopping app “favorites” features (best imo is Etsy but that’s elaborate; see ThreadUp for similar market or Target for simple).
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Response from developer
Thanks for taking the time to leave us a review. We appreciate the great feedback!
5 star customer service
I've been selling on the Kidizen app for many years. While I sell stuff on multiple platforms it has always been my go to for baby and children items. I love that payment from sales are released as soon as package is tracking, no waiting. Above all other reselling sites, Kidizen hands down has the best customer service. I have only needed to contact them a few times, but I'm always impressed with how quick they respond and handle things. Definitely sets them apart! Highly recommend coming from myself as both a seller and buyer.
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Response from developer
Thanks for your wonderful review! We're so happy to hear that you enjoy buying and selling on Kidizen!
So long to ship and no warnings to buyers about slow sellers/failure to send from sellers
I tried to purchase an item on here and I joined this app solely to purchase said item. I waited 3 weeks to have the seller ship the item and they never did. Poshmark gives a whopping 7 days before everything gets refunded and makes sure to send constant reminders to the seller to make it happen and it is shown as a warning to future buyers when a seller takes too long or doesn’t ship at all and has to refund an order. This platform seems to offer no warning whatsoever to the sellers proficiency in their sales. If I had known the seller takes WEEKS to send I definitely would not have bothered. That was my first and last purchase here. Was not a good experience. More anxiety and stress than it is worth just to purchase some clothing.
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Love!
Love using this app to buy and sell for my two toddlers! Everything is streamlined for both buying and selling. I can save searches under each child’s name to easily search for items that will fit them. As a seller, I can print shipping labels directly from the app, and Kidizen automatically sends the buyer a notice with tracking info. Love this app! Thanks Kidizen!
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App vs website
I like selling my finds on this app but the website lacks. You can only have free shipping on the website and have to edit it on the app to add shipping costs. You can’t see alerts on the website which also doesn’t make sense. I have to use my phone to see when people add my items in order to make them an offer.
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Forcing sellers to include shipping w/new app version
I like this platform, but it is annoying, unfair and bd ethical practice to force sellers to include shipping with the new app update.
Not only Kidizen raised the shipping prices, the app did not update the already listed items with the new shipping rates IF shipping was not included. So imagine the time it takes to go back to each of your listings to update the shipping price.
Also, when buyers cart items, sellers are informed and given the option of sending them a bundle offer.
Before the update, the app will give the seller and buyer the subtotal of the items and the subtotal of shipping alone, including the total amount of discount IF the store was offering a discount.
With this update, there’s no subtotal of anything being showed. Just the price of shipping and the total. The app is not even processing the discounts correctly.
By not showing us the subtotal of the items separate from the shipping and total, it is forcing us to include shipping in out items so we can offer a deal to our buyers.
It is horrible to have Kidizen raising shipping prices (even higher than Post office) to then not allowing us to make good business decisions of our 2nd hand items
Not only Kidizen raised the shipping prices, the app did not update the already listed items with the new shipping rates IF shipping was not included. So imagine the time it takes to go back to each of your listings to update the shipping price.
Also, when buyers cart items, sellers are informed and given the option of sending them a bundle offer.
Before the update, the app will give the seller and buyer the subtotal of the items and the subtotal of shipping alone, including the total amount of discount IF the store was offering a discount.
With this update, there’s no subtotal of anything being showed. Just the price of shipping and the total. The app is not even processing the discounts correctly.
By not showing us the subtotal of the items separate from the shipping and total, it is forcing us to include shipping in out items so we can offer a deal to our buyers.
It is horrible to have Kidizen raising shipping prices (even higher than Post office) to then not allowing us to make good business decisions of our 2nd hand items
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Response from developer
Hi there! Thank you for taking the time to express your concerns. Please note that sellers are welcome to ship either with a shipping label purchased through Kidizen or through a carrier of their choice. If using a shipping label purchased elsewhere, a tracking number is required to ensure timely payment once tracking for the order updates as being shipped. We do our best to keep shipping prices as low as possible, but unfortunately as USPS shipping costs continue to increase, we are put in the position of needing to increase shipping prices as well. Negotiated pricing for shipping labels provided through our partnership with Sendle are typically less than USPS. Shipping with Kidizen labels makes an order eligible for Kidizen Protection. Should an order that has tracked as being shipped end up becoming lost in transit, Kidizen will cover the cost of the refund, which allows sellers to keep the amount earned. We received direct feedback from many users regarding the disappointment with the change in subtotals. We're happy to report that subtotals are now reflected separate from shipping costs to make this clearer for both buyers and sellers. If we can assist further, please contact our Support Team at hello@kidizen.com. We're always happy to assist with any concerns or Support issues!
Horrible app
This platform is a joke. Literally no seller support, the customer service representatives will do anything to put blame on sellers for anything. I’ve had instances with blocked buyers using new accounts to purchase items, with people sending harassing messages, and with people very often purchasing and canceling and customer service has always tried to spin it on me as a seller, telling me I could’ve sent a nice message, or could list items with an even more detailed description than I already give (they’re detailed) because buyers don’t read shops items and profiles. They will not remove negative feedback wrongly left, they don’t support sellers in any way. It’s just another buyer friendly, punish seller type of app. I’ll be starting to move my items off of it.
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Response from developer
We're very sorry to hear of your disappointment with Kidizen. We entrust both buyers and sellers on Kidizen take an active, honest, and responsible approach to the transactions they choose to conduct on the Kidizen marketplace. Should there be an issue with another user, we are happy to intervene as needed, and have done so when requested. To clarify, we do not restrict international buyers per se, however our capabilities do not yet support international sales, although we hope to expand those capabilities someday! When you ship an order to a US-based distribution center on behalf of a buyer, Kidizen Protection applies as with any other US shipping address should an issue arise. That is correct that there is a $1 cash out fee when cashing out amounts less than $15, however cash outs $15 and higher are at no cost to the seller. If we can address any other concerns you might have, please feel free to send a message to our Support team at hello@kidizen.com and we'll be happy to assist further!
Needs improvements
The most annoying thing about this app is the notifications, they don’t update when someone removes things from their cart. It just keeps the same notifications, even if they are no longer valid. So some people will add things to their cart by mistake, then remove them, and it still shows up in my feed. I would love to make offers on items that people that really want their carted items, but those notifications get dumped further down and I can no longer see them.
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Easy to use
As far as the app goes, it’s really easy to use and self explanatory. I’ve been selling items, shipping with no problem, buying items, and enjoying some community. The staff on the other hand are iffy, and it’s hard to figure out how to even get in touch with anyone if you do have a problem! Also a lot of out of app requirements for rewards and promos which ruins the point for people like me who are on this BECAUSE we are not on FB, Insta, etc.
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Barely functional “faves” feature
Review from a buyer, not a seller. This app keeps favorites on the main “me” menu, in some mysterious order. I’d like to be able to compare faves from different searches in one place, so keeping them in order added would be the bare minimum. It would also be nice to be able to unfavorite something straight from that screen instead of going to each individual listing, scrolling down, and unclicking the heart. And have a way to filter by “unsold”/“still available”. This part of the app needs a lot of attention. Developers should check out other common shopping app “favorites” features (best imo is Etsy but that’s elaborate; see ThreadUp for similar market or Target for simple).
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BEST app for gently used kids clothing!
i absolutely LOVE this app. i buy 90% of my kids' clothing & shoes from here! i have a 2 year old & a 9 year old, both boys that are constantly growing& in need of bigger clothes & shoes every few months. this app saves me so much money, time & all the stress that comes with going shopping with 2 kids. not to mention it's been such a blessing during this crazy pandemic to not have to drive over an hour to the city to shop for clothes & have to fear the crowding of people & the potential exposure to covid. i recommend kidizen to all my mom friends and they all love it too! all the people who have shops on the app ship your items very promptly, are very friendly, quick to respond& super helpful! ive had nothing but good experiences with kidizen & i look forward to many many more! 💜
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Disappointing customer service
I spend a lot of money on this site. I recently received a dress with a stain that was not disclosed in the listing- I tried contacting the seller and did not receive a response. So I emailed customer service, who asked me to provide photos. I sent the photos and never heard back a week later, so I emailed again. No response. I finally emailed from another of my email addresses to ask what was going on, and was told they never received anything else from me, so too bad essentially. I explained that I had sent the photos when asked for them and forwarded them again- with the time stamp. This was several days ago and I still have not gotten a response. I’m tired of dealing with the situation so I’m keeping the dress and will try to sell it myself. But it makes me hesitant to purchase from the site in the future, if my purchases are not protected. No sense in wasting money when I can go through Poshmark or Mercari and at least get a response when items aren’t as described.
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Great App, Just One Thing
I just started using this app today, and I have to say, it’s a great app. My two favorite things is that it estimates the prices for you. The only problem I have is that you can’t search the brands you want. The only way you can select a brand is by scrolling through, which can be very time consuming. Other than that, it’s a great app and I haven had any further issues so far.
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Excellent costumer resolution for wrongly labeled item
99% positive experience from all the lovely sellers, however had one incident. The Kidizen support staff helped resolve a conflict when I purchased an item that was incorrectly labeled in size. The seller was not wanting to refund me even though I returned the item. Kidizen refunded my purchase, which was excellent in helping me feel protected interacting with a large group of independent sellers.
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Horrible App and they Steal from you
I use poshmark and Mercari and LOVE the apps! I have used them for years! Both of those apps are easy to use and the customer service is outstanding!
However, Mercari I have only used for less than a year and a lady sent me over $100 in shirts that I purchased and she stated that they were Excellent condition. All of them were FAKE Armani as well as looking like they have been through WWIII....Kidizen did NOT return these.
Another issue with Kidizen I had was recently. I sold a pair of Swim Trunks that retail for a lot that I stated were in GUC and had not even been worn an entire summer. The buyer clearly just didn’t want them and said the waistband was stretched. I informed her that she should have looked up the size chart or asked for waist measurements as they were not stretched out. I told her and Kidizen I was willing to accept a refund but wanted my item returned. Kidizen stated that they don’t check their messages on their app (makes ZERO) sense and they closed my case so I cannot get my item returned Back to me AND they are making me give her money back. Kidizen also refused to email me back.
I’ve read horrible reviews and I thought maybe that it was from people who are looking for perfection. I have purchased items that had flaws when seller said they didn’t and still kept the items and went on my way as these are used apps.
STAY AWAY from this APP!!!!!!!
However, Mercari I have only used for less than a year and a lady sent me over $100 in shirts that I purchased and she stated that they were Excellent condition. All of them were FAKE Armani as well as looking like they have been through WWIII....Kidizen did NOT return these.
Another issue with Kidizen I had was recently. I sold a pair of Swim Trunks that retail for a lot that I stated were in GUC and had not even been worn an entire summer. The buyer clearly just didn’t want them and said the waistband was stretched. I informed her that she should have looked up the size chart or asked for waist measurements as they were not stretched out. I told her and Kidizen I was willing to accept a refund but wanted my item returned. Kidizen stated that they don’t check their messages on their app (makes ZERO) sense and they closed my case so I cannot get my item returned Back to me AND they are making me give her money back. Kidizen also refused to email me back.
I’ve read horrible reviews and I thought maybe that it was from people who are looking for perfection. I have purchased items that had flaws when seller said they didn’t and still kept the items and went on my way as these are used apps.
STAY AWAY from this APP!!!!!!!
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Disappointed
I thought this was going to be a great kid-item focused app for reselling & purchasing. If you’re a mom on a budget I wouldn’t waste your money or your time. I’ve used this app for 2 years and still can’t figure out a way to actually make a profit between the outrageous app fees & shipping costs. My last sale was in the negative! There are other platforms that are much more buyer & seller friendly. It seems to be geared toward more high-end items and sellers still want $$ for them even in play condition. With my budget I can’t even justify that for a new item much less one in play condition. If you’re more of an Old Navy or Carter’s brand kind of mom you’ll find those, but even more than retail cost. The platform itself does no promotion or advertising for you to help you be successful like I have experienced with other platforms. This was really disappointing to me especially since I use my resale credits to purchase my kids clothes. It helps me to feel like I am contributing something to our finances in that way and you would think a mom-based app would be much more supportive of that.
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Excellent!
I have been selling and buying kids’ clothes on Kidizen for 5+ years. It has been by far the best platform to sell on. Super easy to list items and ship via their shipping labels. They offer a program called the Style Scout program for people who would like someone else to sell for them. Customer support has always resolved any issues quickly and fairly. My favorite aspect is the community of moms and friendships I have made. No other platform encourages the community of users like Kidizen. Highly recommend!
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Fabulous app & community
I’ve been using Kidizen for over five years now and absolutely love it! The selection is almost exhaustive and I can find items that can’t be found elsewhere. Customer service is like none other - so helpful! I am so grateful to have found this great app that provides so much more than a shopping experience! ♥️♥️♥️♥️♥️ ⭐️⭐️⭐️⭐️⭐️
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