Worst supplier. Do not order from them!!!
Review from a restaurant group with 5 outlets in the Bay Area. Honest experience
High hope for this start up but here are my experiences with them.
1. One out of three items are mistaken which require merchants to claim, email, chat in order to get a refund.
2. Even the return items, they will charge you first then refund as credits.
3. Price is a bit higher than Sysco or resto depot.
4. Always some mistakes with their orders.
5. 4 out of 5 delivery window is always late. Cheetah plus is a scam. They never arrive on time.
Their team (C/S in the Philippines and merchant support ) is the best but I feel like the owner does not care about their warehouse staff and their merchants.
High hope for this start up but here are my experiences with them.
1. One out of three items are mistaken which require merchants to claim, email, chat in order to get a refund.
2. Even the return items, they will charge you first then refund as credits.
3. Price is a bit higher than Sysco or resto depot.
4. Always some mistakes with their orders.
5. 4 out of 5 delivery window is always late. Cheetah plus is a scam. They never arrive on time.
Their team (C/S in the Philippines and merchant support ) is the best but I feel like the owner does not care about their warehouse staff and their merchants.
Show more
Love Cheetah!! Need the service all over the country
Love love and love Cheetah!! Now I moved to Maryland and wish I had Cheetah around…
Delivery problem .
Good morning, it’s been our great pleasure to be in business with your previous owner for more than 20 years. Over the years, we have developed a unique relationship of good business, trust, and partnership . We are impressed by your new system, it is comprehensive in allowing customers the ability to view all options. As for the delivery time , our business is open from 2 am until 10 am we would like to explore working around these hours. I was unable to leave a comment about our schedule on your order page . Thank you and looking forward to hearing from you . Best, Maroun Haddad , Owner, CEO.
Show more
Response from developer
Thanks for your feedback and for signing up, Maroun! It's a pleasure working with you and your business!
Cheetah is the best by far
The app is super useful and efficient, but most importantly the company itself really cares about their customers. The level of service and dedication I’ve received from Cheetah has been unmatched, and I cannot recommend them enough.
Owner
Stay away from these guys, terrible driver attitudes for most of them. They act like they hate their job. Also 90% of the time they’re late!!!!! I wouldn’t use these guys unless absolutely necessary. You’ll be better off using the restaurant depot or food service stores. Insta cart is more efficient and timely then these guys
Show more
enjoy the app but could use some improvements
It’s wonderfully convenient and works well. (I’m just a customer, not a business). But, the search isn’t great. For instance if I search for “vegetables,” most of what they have does not come up. It lacks a tagging system. So to find things, you have to go over the entire catalogue, which is time-consuming.
Also, there’s just one, low-res product photo and little information. For instance, I can only eat Greek yogurt because it’s low lactose. I saw Chobani, which as far as I know is Greek yogurt, but it wasn’t specified as such in the description, and I was not sure if the co. had non-Greek options. So I tried making the photo larger to see the label but it was low-res. I was able to make out the blurry shapes of the word Greek. Other food shopping apps have clearer photos and much more information.
At times I don’t really know what I’m getting. I bought toilet paper but had no idea of the size of the rolls. They were actually larger than I expected. I bought a precooked meal and it was different than expected from the description in both flavor and packaging. They should list ingredients and have more photos. So it’s a bit of a guessing game for some things, and takes time to dig through because of the lack of search functionality, but the groceries are high quality and service is great, and I will keep using the app. I know someone who wants to use Cheetah but he won’t use apps and there’s no other option, not sure why there’s no Web site. Thanks for this app.
Also, there’s just one, low-res product photo and little information. For instance, I can only eat Greek yogurt because it’s low lactose. I saw Chobani, which as far as I know is Greek yogurt, but it wasn’t specified as such in the description, and I was not sure if the co. had non-Greek options. So I tried making the photo larger to see the label but it was low-res. I was able to make out the blurry shapes of the word Greek. Other food shopping apps have clearer photos and much more information.
At times I don’t really know what I’m getting. I bought toilet paper but had no idea of the size of the rolls. They were actually larger than I expected. I bought a precooked meal and it was different than expected from the description in both flavor and packaging. They should list ingredients and have more photos. So it’s a bit of a guessing game for some things, and takes time to dig through because of the lack of search functionality, but the groceries are high quality and service is great, and I will keep using the app. I know someone who wants to use Cheetah but he won’t use apps and there’s no other option, not sure why there’s no Web site. Thanks for this app.
Show more
Greatest customer service & quality
There are several items we can’t get anywhere else. Their prices on most items are super fair, the few items that are high I still buy because it’s convenient and they are a great company. Delivery costs are reasonable and the order minimum for free delivery is realistic.
They adjust and evolve based on their customers feedback on their inventory and their app. Their customer service and response time is incredible. Plus, I’ve only ever had them make one mistake on my order. The rest of the time it was my error or my needs changing at the last minute and they still responded with incredible care and support.
Anyone who doesn’t want to fuss with costco for their home or owns a small business or wants really high quality food should use them.
I’d recommend Cheetah to anyone!
They adjust and evolve based on their customers feedback on their inventory and their app. Their customer service and response time is incredible. Plus, I’ve only ever had them make one mistake on my order. The rest of the time it was my error or my needs changing at the last minute and they still responded with incredible care and support.
Anyone who doesn’t want to fuss with costco for their home or owns a small business or wants really high quality food should use them.
I’d recommend Cheetah to anyone!
Show more
Response from developer
Thank you so much for the great review! It's wonderful to hear that you got great service at a great price here at Cheetah!
Greatest customer service!!!
Keep this short, their customer service is second to none. I’ve always been a face to face person in all my dealings, especially when it came to shopping and customer service. The pandemic forced me in to the world of online shopping and dealing with customer service, and I have to say it was disheartening until I had to call Cheetah and was surprised to finish the call smiling. Add this to the fact that a app that seems to get easier each week, both bulk and family size offerings, GREAT PRICES, and now delivery, this is a service that can’t be beat. The most amazing thing is that even now 6 months later from my first order, the customer service has only gotten better!!!
Show more
Response from developer
Thank you so much for your kind words, Dustin! We are happy to hear that you feel taken care of every step of the process. Nothing beats seeing our customers happy!
Can’t wait to order again
Great service - thank you Cheetah!
Literally Across The Street!
Convenient and great prices! They set up 2 times a week for pick ups in Park Merced.
Easy to Use, Great Products
I highly recommend Cheetah! They have a fantastic selection of products and their app is simple and easy to use. Searching, browsing, building a shopping cart, placing orders is all a breeze with their service.
Amazing!
Best thing about the app is it saves me time by consolidating more of my vendors! Being a restaurant operator is tough as it is, might as well take advantage of this amazing service!
Excellent customer service
Every interaction I’ve had with the Cheetah team has been positive. The app is user friendly and it’s nice to have such a variety of products and quantities. The steaks I recently purchased were great quality and a great price. Being able to drive up and have groceries loaded contact free is ideal and I feel fortunate to be able to use Cheetah. Highly recommend!
Show more
Response from developer
Thank you for your kind words, Elizabeth! We are happy to hear our customers feel taken care of!
Gets better and better
I’ve been using this app for two months. They keep making improvements and making it easier to grocery shop. It is very helpful that you can submit an order and make changes until the day of the order. Not going to the store saves so much time!! And the quality of the food is excellent.
Response from developer
Thanks so much for your awesome feedback. We're very happy to hear that we're able to help make your shopping experience a lot more convenient. Your feedback inspires us to continue improving and innovating. Have a great day.
Not cool to call me within an hour of downloading the app
I didn’t think I’d get bombarded by a call within an hour of downloading the app. I get enough robocalls and telemarketers. Now this? A telegrocer? Please stop. It’s invasive and not cool - I’m now also worried about my privacy. They not only called me, but had a random address plugged in by default.
Show more
Verification issue
I can’t seem to get past verification code
Quality of product and service has spoiled
The prices are more expensive than Costco, Food Maxx, and Smart Foodservice Warehouse. The quality of produce from Cheetah has plummeted. Fruit isn’t sweet, dairy spoils in less than a week, melons rot in a few days, and Cheetah doesn’t care. Costco et al guarantee their produce and will give you your money back if you don’t like it. Cheetah will tell you there’s nothing wrong with the produce and insinuate that the problem is you.
Show more
Service is Great, Customer Service not so much
I actually really love the Cheetah service it’s great for bulk purchases and you generally only have to order one day in advance. I’m very impressed with how they quickly pivoted. That being said, they are always changing things (4 hour pickup to 1 hour, limited locations, random fees). But really the customer service is a large turnoff. They make me want to buy from them less and they make me feel like they don’t want me to be a customer at all. Some prices for products are really consistent (some great deals some way more expensive than grocery store) also product quality is inconsistent. Have gotten moldy onions, bruised bananas, etc.
Show more
Response from developer
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience. Our goal is to provide quality products as well as customer service, and would love to get more details about your experience so we can look into it a bit more. If you wouldn't mind giving us a call at 1-800-571-5231 or sending us an email at support@gocheetah.com at your earliest convenience, it would be greatly appreciated. We hope to hear from you soon!
Convenient
Many choices and sizes for groceries without having to go to a store. They load it right into your car.
No!!! Bait & switch
They actually change prices AFTER you submit your order and refuse to honor the price quoted.
Bad. No thanks. Deleting from my phone.
Bad. No thanks. Deleting from my phone.
