Check in and check out times are missing
I must have recently updated the app after getting my phone replaced and my sons check outs no longer showing up at all. Check ins show up but no timestamp. This seems like a huge safety issue especially for parents that split care.
Also when attempting to download images and videos, you now have to CLICK on the image and videos instead of having a download button. Then what makes it worse, the buttons to comment, share, add to album and download are cut off by the bottom menu.
Why did you try and “fix” what wasn’t broken.
Lastly, the app said my password was exposed in a data leak elsewhere. I only use my password with Kindercare for security reasons. It turns out 4 days ago, a data breach happened at a California Daycare. My assumption is it was a kindercare employee because I don’t use the password anywhere but Kindercare.
Also when attempting to download images and videos, you now have to CLICK on the image and videos instead of having a download button. Then what makes it worse, the buttons to comment, share, add to album and download are cut off by the bottom menu.
Why did you try and “fix” what wasn’t broken.
Lastly, the app said my password was exposed in a data leak elsewhere. I only use my password with Kindercare for security reasons. It turns out 4 days ago, a data breach happened at a California Daycare. My assumption is it was a kindercare employee because I don’t use the password anywhere but Kindercare.
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Pictures/videos
Is there a way you can make an update to the app so we can actually scroll through photos and videos? Instead of having to click back to the main gallery to see the next one?
Great app, can use updates
This app is very helpful, but I wish there was a way you can choose what notifications you get to your devices. Because my child is less than a year, it’s annoying to get a notification about a “new toilet entry” being recorded. Unfortunately there is no way to just choose to have that to toggle off, despite wanting to receive other notifications.
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Was good until last update
Now I cannot send messages to the teachers
Technical difficulties
Unable to see how both of my children are doing because of technical difficulties
Unable to access account
I am able to access my account online but not through the app. I tried to reset my password through the app and it didn’t send anything to my email.
Locked out
The app worked great until one day I tried to log in and it just tells me “there was a problem logging you in. Please try again”. No matter what I did it doesn’t work. I rely on the app for updates and now I’m locked out
Not my favorite
This is not my first time having an app to connect me to my daycare providers.
Pros to Kindercare vs others:
-it’s easy to let grandparents see photos
-all the daily details are easy to see in one place for both kids
Negative vs others:
-the only person that can respond to messages is my director. I hate that I cannot just quickly message my child’s teacher and get a response.
-the photos on the main page are too tiny- I had to upload a letter as an image because we couldn’t tell who was who
Pros to Kindercare vs others:
-it’s easy to let grandparents see photos
-all the daily details are easy to see in one place for both kids
Negative vs others:
-the only person that can respond to messages is my director. I hate that I cannot just quickly message my child’s teacher and get a response.
-the photos on the main page are too tiny- I had to upload a letter as an image because we couldn’t tell who was who
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App lagging
I sent one message to the director and now the message keeps on being sent by itself every two hours each day. I already signed out and deleted the app, but the same thing is happening. Can I have assistance with this matter?!
Time stamps
It would be nice to see what time an event or something is posted to the account with a time stamp. Check in/ out never have posted time.
I AM MAD
Hi, I’m an 11 year old girl who goes to kindercare, and after it everyday, i break out in tears. It is the worst place ever, and the people there are mean and strict. I’ve been having nightmares every night about the things that happen there, and I never get time to play with my friends after school and during the summer. I would not recommend taking you kid 10+ to kindercare.
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Update supply notification
The app is coming along well. Been using it from the beginning. I like the new supplies reminder BUT if I receive a request on Friday the reminder the following morning displays on Saturday. Can this be updated to display on Monday please?
Worst Experience
I had the worst experience with my baby. Never again will I be returning to this center!! One of the teachers was being so uncaring as I watched her cry her eyes out. Worst daycare!
Update is terrible
I can’t tell what time or what order things are happening in the feed. The text size is too big and the spacing is so large you have to scroll multiple pages just to see what’s happening today. Condense the view, make the text smaller or give settings/options so I can do it myself. The app is only useful if it can be utilized at a glance as well as in more detail if needed.
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Needs revisions
When the employees mark my kids into school and out of school there are no times added just the fact that they have been checked in and out. As a necessity to the parents that use this app. That would be very very helpful. Also when the KinderCare app pops up on my phone for notifications, it should say what the notification is for. Ie need clothes or diapers wipes. Thank you
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Please fix the photos…
Before a recent update I would have given the app 5 stars - who made the decision that you can no longer swipe up/down to scroll through photos, but now you have to select each individual picture from a gallery if you want to see the full image?
Goes back “checked out”
Whenever I click on any new notifications, whether it’s an entry for food, potty, or photo- it shows me that my child has “checked out” and the daily report is ready to viewed (which was yesterday’s report that I’ve already viewed). have to close the app and open again to view most recent updates. Basically I keep thinking my child has been checked out whenever it opens up from clicking on the notification. Aside from that, I really appreciate the app providing me a look into my child’s daily schedule. The teachers are great, too :)
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Once a day update is terrible!
Recently they switched to sending a report at the end of the day. Earlier we could follow along and plan better
Can’t compose messages
With the most recent update, we can’t compose messages to send to our kinder care center. There’s no compose button. We can only reply to messages that were in our inbox before the update.
Needing to see in real time
As a parent it would be helpful to see things in real time, not after my children have been checked out of the center.
