Lost $400 due to awful policies
Booked a trip to Brussels - the couldn’t access the property because Kindred staff / contractors hadn’t placed the keys where they were promised. Had a young child with me, but despite this customer service wouldn’t intervene unless I took a photo of the ‘missing key’ in the postbox. Went back to take the picture, and then was offered to be reimbursed for a meal and hotels for the 2 nights - Thought this was great customer service, but when I sent proof of payment., They refused to accept it unless I provided specific receipts from the hotel. The hotel delayed sending them to me, and when I explained this to customer service, they said would not extend the time I had to give them the receipts and they would be not refunding me the hotels cost I had incurred because they didn’t provide me access to the property in the first place! I wouldn’t go so far to call this a scam, but clearly the other property sharing apps have better customer service and haven’t cost me 400 dollars through no fault of my own. I wouldn’t trust their team, you may not get access to their properties, and do not trust offers of reimbursement when you are vulnerable with a child. I am not going to trust them with my property in London either. Shame on them.
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High service and cleaning fees in Canada and USA
Even if there is no nightly rate, the cleaning fees plus the app service fees are very significant and equal or sometimes higher than Airbnb’s total (nightly rate + all the fees). Until now I compared studios or 1 bedroom in Kindred to Airbnb and every time Airbnb was a better option when im travelling solo as it also offered more choices and a better location. Anyway I just wanted to share my honest review as it’s a been a couple times that I wanted to use this app and everytime would find a better choice in Airbnb or somewhere else. I kindly suggest to review the app fees and the cleaning fees(look for more competitive cleaning prices for example) to attract more members and get more “bookings” and that would eventually generate more profit. I would appreciate if you could transmit my message to management. Thank you!
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Such a cool concept!
We love how kindred makes travel more accessible and provides a space for likeminded people to explore and create memories. We’ve been members for a couple of years now and have had amazing experiences so far! Looking forward to more adventures.
Great Experience
Our first Kindred experience was excellent. Everything worked smoothly—from the support and responsiveness of the Kindred team to the wonderful home and thoughtful hosts.
If the community continues to be filled with people like this, it’s absolutely worth being part of. We’re already looking forward to our next exchange.
If the community continues to be filled with people like this, it’s absolutely worth being part of. We’re already looking forward to our next exchange.
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Mi experiencia como huésped
Me gustaría comentar que como huésped no ha sido muy buena la experiencia ya que no he tenido respuesta por parte de la host. Por otro lado como anfitrión ha sido muy buena, mis primeros dos huéspedes han sido muy amables, atentos y respetuosos, pero me gustaría tener la misma reciprocidad, soy nueva es esto y me gustaría saber si es normal, es muy difícil conseguir hospedajes??
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