Beware of the cleaners kindred contracts
Very disappointed with Kindred’s response to a significant security issue we had after hosting. The cleaning company they contracted left a door wide open, not just unlocked but wide open, and did not set our home alarm. This was discovered 2 days later by a friend checking on things for us as we had not returned home. The Kindred response to this was a sorry and a token credit to our account. After advising that this was not good enough they acknowledged the significance of the issue and then increased the coupon by another small amount. If you use this service do not trust that Kindred will contract trustworthy cleaners and they certainly will not make appropriate amends when they have been responsible for significant security breaches to your home.
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Fees are unreasonable
The entire premise of this system is that Kindred directly connects people who are willing to host others in their home and exchange for getting to stay in other people’s homes for free. That value proposition is ruined by Kindred’s outrageous fees — at $50/night, plus a $250 cleaning fee, the platform undermine the entire reason for sharing your home, which is free accommodation somewhere else… well it may be marginally less expensive than a hotel, it doesn’t make up for the inconvenience of sharing your home with strangers while you’re away.
The “feel good” vibe of this platform is undermined by its profit infrastructure.
The “feel good” vibe of this platform is undermined by its profit infrastructure.
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Great app until it wasn’t
No lie, terrific app at first, recommended it to several people. Where it gets tricky is the passport. I felt mislead by direct conversations with kindred employees after about a year of having the app and seeing that you’re at the mercy of other travers. I live in a popular (and party) city, in an affluent family neighborhood that is not in the middle of the craziness. The credits they give you are amazing, but once they are gone, you cannot do anything about it besides wait for someone to want to stay at you place—and if you live in a market where this makes sense, great! Otherwise, if you use passport, it’s a very long and expensive commitment to something that serves zero to little purpose.
However, make sure you check your area to see if it is actually useful before signing up for a passport have analysed terms and conditions as trying to get in contact doesn’t work until you threaten legal action.
They would do better to give options to people who have done what they’re asking and receive not stays so we aren’t just paying to prop up this business model.
However, make sure you check your area to see if it is actually useful before signing up for a passport have analysed terms and conditions as trying to get in contact doesn’t work until you threaten legal action.
They would do better to give options to people who have done what they’re asking and receive not stays so we aren’t just paying to prop up this business model.
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Lost $400 due to awful policies
Booked a trip to Brussels - the couldn’t access the property because Kindred staff / contractors hadn’t placed the keys where they were promised. Had a young child with me, but despite this customer service wouldn’t intervene unless I took a photo of the ‘missing key’ in the postbox. Went back to take the picture, and then was offered to be reimbursed for a meal and hotels for the 2 nights - Thought this was great customer service, but when I sent proof of payment., They refused to accept it unless I provided specific receipts from the hotel. The hotel delayed sending them to me, and when I explained this to customer service, they said would not extend the time I had to give them the receipts and they would be not refunding me the hotels cost I had incurred because they didn’t provide me access to the property in the first place! I wouldn’t go so far to call this a scam, but clearly the other property sharing apps have better customer service and haven’t cost me 400 dollars through no fault of my own. I wouldn’t trust their team, you may not get access to their properties, and do not trust offers of reimbursement when you are vulnerable with a child. I am not going to trust them with my property in London either. Shame on them.
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High service and cleaning fees in Canada and USA
Even if there is no nightly rate, the cleaning fees plus the app service fees are very significant and equal or sometimes higher than Airbnb’s total (nightly rate + all the fees). Until now I compared studios or 1 bedroom in Kindred to Airbnb and every time Airbnb was a better option when im travelling solo as it also offered more choices and a better location. Anyway I just wanted to share my honest review as it’s a been a couple times that I wanted to use this app and everytime would find a better choice in Airbnb or somewhere else. I kindly suggest to review the app fees and the cleaning fees(look for more competitive cleaning prices for example) to attract more members and get more “bookings” and that would eventually generate more profit. I would appreciate if you could transmit my message to management. Thank you!
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