Disgusting
We have arrived at the airport for our flight when we got to the airport Norse was not even flying that day keep getting notifications on our phone to go to a gate there is no flight cannot get hold of anyone being left stranded in the airport with eight children some of them have disabilities we have totally been left stranded cannot get back to the UK and not one bit of help from this airline would really not recommend this airline do not use this airline
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PPeckham117
DO NOT FLY WITH THEM
I have flown with Norse twice on a long haul fight and I will never do it again. One flight in particular was terrible. They cancelled my flight, with no explanation and tried to rebook me taking nearly two full days away from me. Trying to contact them is ridiculous. I made serval claims and complains since April and not one reply. They say it takes 6 to 8 weeks for a reply and I am STILL waiting for a reply.
You can tell this airline is struggling, over priced items during the flight, rude staff, app spams you with notifications. Honestly do not fly with this airline. TERRIBLE!
You can tell this airline is struggling, over priced items during the flight, rude staff, app spams you with notifications. Honestly do not fly with this airline. TERRIBLE!
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BBeckieeee123
Be aware!
Norse denied me boarding as they had overbooked my flight, and I have been trying to get a refund since March. They do not communicate and have now been expelled by CEDR (the arbitration service they had signed up to) so you have no recourse unless you take them to court. They have emailed me confirming they accept they owe me the refund and compensation (£1200+) but consistently state they need another 4 weeks to pay me due to being so busy.
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GGfkbufg
Close to useless
I just want to monitor a flight. Searching for flight status checking is hidden so deep, and no way to receive the flight status update 👎
BABetter Not To Have App
Not useful if you have an issue
The app provides 24/7 support - this is a lie. It provides AI responses - in no way does this indicate support. You get an AI bot that advises your case will be forwarded to Customer Support for resolution in 1-3 DAYS. Delaying a response in no way is providing support. Since there is no phone line, you either wait or go to the airport if you need more immediate assistance. Even then, Air of line workers state there is a limit or they unavailable to help. This gives low cost carrier feel, with subpar support. Definitely not 24/7!
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MRMaya Riley12.25
