Review
Site not good enough. Difficult to navigate.
Cancelled flights without notification!
Very disappointing experience with Norse. Just one week before our long-awaited trip to Los Angeles, we discovered that our flight had been cancelled—but only because we happened to check the Norse app. We received no email, text message, or direct communication from Norse informing us of the cancellation. The only contact we’ve had has been through Loveholidays, with whom we booked our flights and accommodation, and even they are still waiting to hear back from Norse. Leaving passengers in the dark with so little time before departure is unacceptable and has caused unnecessary stress and uncertainty. We expected far better communication and customer service. At this stage, I would struggle to recommend Norse based on this experience.
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Which terminal?!?!
Why do you not clearly state what terminal a ticket is flying out from? Basic info. Like, essential basic. Like, does the plane have wings and gas basic.
So sucks
App sucks
Terrible customer service
Terrible customer service at JFK checkin. Militant style bag check. The airline uses bag check fees at airport checkin to makeup for the cheap tickets. Zero inflight amenities. Cold cabin air and no blankets offered. Water, which is considered a necessity, is not offered and you have to buy it - even on 8 hour long international flights. Will never fly this airline again.
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Check in
You can’t check in. It won’t save the opt out for emergency contact, so I can’t complete check in as
Makes spirit look good
Absolute joke of an airline
App has so many issues
Booking with Norse online is so difficult; website and app have so many issues.
Stealing money?
I booked a flight with Norse, they took £1000 off my account, but then the ticket was never issued. No contact number to call anyone, so looks like they’ve just stolen the money.
So disappointed
I had a once in a lifetime
trip planned for May and a short time before the trip, North airline, shortened it by one day with no financial compensation, even though I was getting one less day, which intern caused me to have to rebook my hotel and lose money, not to mention the time it took away from my trip to Europe. I’m very disappointed and it’s been no contact since even though I’ve reached out to them several times.
trip planned for May and a short time before the trip, North airline, shortened it by one day with no financial compensation, even though I was getting one less day, which intern caused me to have to rebook my hotel and lose money, not to mention the time it took away from my trip to Europe. I’m very disappointed and it’s been no contact since even though I’ve reached out to them several times.
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Customer service
It is near impossible to get in touch with Norse. They use a chatbot. And when that chatbot, but cannot help you, there’s no way for you to contact them by phone. You’re at their mercy.
Straight forward
Easy to use and straightforward
Nothing more needed
Nothing more needed
Emergency Contact
Won’t save in app
Unable to generate boarding passes on this app
You can get so far as to entering passengers but the emergency contact button bugs out and you can’t do anything making the app entirely redundant
Cancel with confirmation email
Why can’t they get email for customers cancelled within 24 hours, should have confirmation.
No login
It doesn’t allow for login
Changed my mind on # of bags & website won’t change
Very frustrating. Sometimes, you don’t want a website to save everything…
Cancelled
Canceled my trip LAX to Paris two months before the date. Now prices are through the roof.
A
App does not work well. It does not update information through the app you have to do it via web
Can’t check in
It’s ridiculous
