AVOID THIS COMPANY
I PAID FOR THE FUEL MYSELF BECAUSE THEIR FUEL CARD WAS MISSING.
I RETURNED THE CAR WITH FUEL STILL LEFT IN THE TANK.
I WAS DENIED A FUEL REFUND.
I WASTED MY OWN TIME AND MONEY FIXING KINTO’S MISTAKE.
Here’s what happened: I rented a KINTO vehicle and drove from Melbourne to Echuca and back in a single day. When I picked up the car, it only had 2 fuel bars remaining out of 8. By the time I needed to refuel, there was only 1 bar left. I then discovered that the fuel card was missing from the vehicle. I immediately called KINTO customer service. The representative instructed me to pay for the fuel myself and assured me that I would be refunded once I sent them the receipt. Trusting their advice, I paid out of my own pocket and submitted the receipt. The next day, I rented the same vehicle again and discovered the fuel card was still missing. Once again, I had to pay for fuel myself. Now KINTO is refusing to pay me back, claiming the vehicle “could not have taken 30 litres of fuel.” How is that my problem? The vehicle was handed over with almost no fuel, the fuel card was missing, and I only paid because KINTO’s own customer service told me I would be refunded. There was even still fuel left in the tank for the next customer to use. RIDICULOUS. They even didn’t give me a sorry, but I wasted my time and energy to solve this, and ruined my mood.
Extremely disappointing experience. Be very careful if you rent from KINTO and make sure everything is documented. (Get a body cam maybe)
Response from developer
Hi there, thank you for sharing your feedback and we apologise for the experience you had. We'd like to look further into your situation regarding the fuel and reimbursement advice given by our customer support team. Please get in touch with us at info@kinto.com.au so we can escalate it and get this resolved for you. Thank you, KINTO Australia
Improving the Payment Recovery Experience
Adding a short grace period or a manual "Pay Now" button would be a helpful improvement. Allowing users to resolve payment issues quickly through Apple Pay or Google Pay would prevent unnecessary stress and keep the process efficient. It’s a solid service overall, but making the financial side as flexible as the car access would make it much more reliable for everyday use.
Response from developer
Hi there, thank you for leaving a review and sharing your feedback on the payment process in the KINTO app. We're always looking at ways we can improve our services and appreciate your ideas. We've shared your feedback with our team - if you have anything else you'd like to add we encourage you to reach out at info@kinto.com.au. We look forward to hearing from you soon and welcoming you back next time you need car hire through the KINTO Australia app. Thank you, KINTO Australia
Great flexibility
Doesn’t let you log in
Some good lots of issues
Response from developer
Hi there, thanks for trying KINTO. We are always looking for ways to improve our services and thank you for bringing these issues to our attention. Please get in touch with our team at info@kinto.com.au and they'll be able to investigate this with you. We look forward to welcoming you back to KINTO once we resolve these issues. Cheers, KINTO Australia
