Kisi User Reviews

Customer Experience

Positive experience45.2% of reviews
Neutral10.4% of reviews
Negative experience44.3% of reviews

~ Based on 221 written reviews from the US App Store.

What users say

Is Kisi Safe?

Kisi appears safe based on user ratings. AppsHunter Safety Score for Kisi is 96/100.

This assessment is based on 22,879 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.0% of ratings point to a safe experience
1.7% of ratings suggest some concerns
4.2% of ratings point to a risky experience

~ Based on 22,879 App Store ratings for Kisi.

Is Kisi Legit?

Kisi appears to be a legitimate app. AppsHunter Legitimacy Score for Kisi is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Inconsistent

I love the concept, but sometimes I can open a door without opening the app, and other times I have to open the app and choose an exit. Too fiddly and slows me down.

How well does it work

This is a amazing system I can access the gym anytime. I feel good knowing I can make my own schedule when it comes to my workout schedule.

App

It’s just a good app

Beeps but doesn't unlock

It never actually opens the door.

Honor miss service. No support

Since my system was installed in June 2025 it has worked about half the time. I’ve reached out to support multiple times with no response. I get billed like clockwork and pay for a subpar system that I would’ve never installed if I had known this is what it would be like.

Can we get manual sort?

We have so many doors and every update moves them around
Please just let me drag to sort. Star is not enough.

Quick and easy

Don’t know how much easier it could be than this.

Sucks

I hate bringing my cell phone to work out.
I don’t like having this Kisi app

Unreliable

The app crashes a lot. It also doesn’t connect to the door to unlock easily either. I miss our old key fobs, it was just easier.

great co-op!!

Highly recommend for professional contemporary atmosphere , spacious, clean respectful work environment , reliable network services, great staff & management. Highly recommended!

Glitchy

App is glitchy and also requires you to have always on location sharring with precise location. You used to be able to use the app with location sharing on only when using the app.

Good but

Give us a way to organize our favorites in the order we want

Why location always?

I like the app and it's very functional but I really don't like it needs location always permission to work

Works as it should

My local gym uses it, and it’s great. I can buy my membership/access online and open the door with my phone 1 minute later.

Verification email never sent

The verification email was not sent during signup and the resend button doesn’t work. Couldn’t sign up and use the key.

CrossFit

I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
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Love It

Easy in access and not a whole lot of people here around noon which is great 1,000/10

Laggy and broken Shortcuts integration

Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken.

RB

Works great!

Garbage

Impressively bad app