Kisi User Reviews

Customer Experience

Positive experience45.2% of reviews
Neutral10.9% of reviews
Negative experience43.9% of reviews

~ Based on 230 written reviews from the US App Store.

What users say

Is Kisi Safe?

Kisi appears safe based on user ratings. AppsHunter Safety Score for Kisi is 94/100.

This assessment is based on 24,453 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.5% of ratings point to a safe experience
1.9% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 24,453 App Store ratings for Kisi.

Is Kisi Legit?

Kisi appears to be a legitimate app. AppsHunter Legitimacy Score for Kisi is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

MAKE IT A SHORT CUT WIDGET ON WALLPAPER SCREEN!!

This app is AMAZING! But what would make it better is if I could just click the widget and open!

Great app

Easy to use app and it works well with assistive technology for people who might have site impairments

Temperamental

It has good days and bad days very temperamental, key fobs work better and don’t have have location set on function.

The worst

Customer service-0 stars
Install-0 stars
Customer support-0 stars
Pricing-0 stars
AVOID KISI AT ALL COSTS

Works most of the time

The app times out randomly and then doesn’t work

Kisi sucks

Kisi was used by my Pilates studio. The door would never unlock and the app would send me through an endless loop. My attempts to resolve with the Kisi team were met with complete incompetence. Not only did the app cause me to never be able to use the class purchase i had made but the let wasted hours of my time trying to get their broken app to work.
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The UI could support a bit more customization

Allow rearranging cells (locks), need larger stars, would be nice to assign different icons to cells, at least allow choosing from a set, or support color, otherwise it is simply Pain to find one lock from many locks.

Back door

I can’t ever get the back door to open correctly

So easy and convenient

This system is easy to use and work every time!

Inconsistent

I love the concept, but sometimes I can open a door without opening the app, and other times I have to open the app and choose an exit. Too fiddly and slows me down.

How well does it work

This is a amazing system I can access the gym anytime. I feel good knowing I can make my own schedule when it comes to my workout schedule.

App

It’s just a good app

Beeps but doesn't unlock

It never actually opens the door.

Honor miss service. No support

Since my system was installed in June 2025 it has worked about half the time. I’ve reached out to support multiple times with no response. I get billed like clockwork and pay for a subpar system that I would’ve never installed if I had known this is what it would be like.

Can we get manual sort?

We have so many doors and every update moves them around
Please just let me drag to sort. Star is not enough.

Quick and easy

Don’t know how much easier it could be than this.

Sucks

I hate bringing my cell phone to work out.
I don’t like having this Kisi app

Unreliable

The app crashes a lot. It also doesn’t connect to the door to unlock easily either. I miss our old key fobs, it was just easier.

great co-op!!

Highly recommend for professional contemporary atmosphere , spacious, clean respectful work environment , reliable network services, great staff & management. Highly recommended!

Glitchy

App is glitchy and also requires you to have always on location sharring with precise location. You used to be able to use the app with location sharing on only when using the app.