Klarna User Reviews

Customer Experience

Positive experience54.8% of reviews
Neutral4.2% of reviews
Negative experience41.0% of reviews

~ Based on 7,010 written reviews from the US App Store.

What users say

Is Klarna Safe?

Klarna: Smarter everyday money appears safe based on user ratings. AppsHunter Safety Score for Klarna is 98/100.

This assessment is based on 2,317,934 user ratings, with an App Store average of 4.9/5.

Safety Analysis

96.8% of ratings point to a safe experience
0.8% of ratings suggest some concerns
2.4% of ratings point to a risky experience

~ Based on 2,317,934 App Store ratings for Klarna.

Is Klarna Legit?

Klarna: Smarter everyday money appears to be a legitimate app. AppsHunter Legitimacy Score for Klarna is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Klarna Review

They had to feel me out initially and set my limit low! I have proven myself AND SO HAVE THEY!! Convenient and easy to use!!! LOVE LOVE LOVE!!!🩷

About the Klarna app

Very easy to use so far

God is good

Good Job🙏🏽

App style

Rubbish app style give me pain in my eyes.i prefer not to use app any more

Terrible new layout

I can honestly say that I HATE the new layout of the app. You couldn’t make it any more confusing.

No refund

They want me to pay for insurance I didn’t have ….i want my money back

Good app

Me encanta

I love Klarna

I always pay back my loans…this app has bailed me out

Excelente servicio

Excelente servicio y comodidad de pago lo recomiendo 100%🤍

Pay as you go ?

So NICE!!!

First Class

Very simple and quick membership process and payments effected professionally,efficiently and without delay.Unfortunately there can be frustrating delays when trying to communicate and resolve fraudulent transactions

New security measures

I’ve been using the Klarna app for quite some time with no issues. Now it won’t let me bypass taking a selfie for “security reasons”. I do not want to do that. Or having to provide valid ID after verifying phone number, email and Face ID. Now I cannot even get past the “selfie” part and into the app to make my payments. This update sucks.
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Should be zero stars

Who is designing the UI of this app? Think about the customer use cases and do better

Mr

Not easy interface to navigate, I want to see my orders, this is an important piece of information yet I’m finding myself struggling to see that easily.

Me gusta

Muy buena

👌 superb!

Always there when you need it😻

Worst App Update Ever!

Klarna is a great tool and I have been a member for several years before it became popular. I have always enjoyed using the App. However, they have recently updated it and it’s TERRIBLE! They have removed the ease of navigation and the ability to locate your payment plans. Why why why did they do this?!
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Spend power

Great help when low on cash! Add a little and do your thing!!!!

Last update is garbage

Horrible layout. Why are my due payments not in order. Some are in the “to do” tab and others in the upcoming. So now I have to check both areas for my due payments in order. Whatever designer approved this garbage update should be fired.

Klarna balance

As much as I pay on time my Klarna balance still hasn’t went up