Klarna User Reviews
Customer Experience
~ Based on 7,010 written reviews from the US App Store.
What users say
Summarized from real user reviews of Klarna. Based on 2.3M reviews and a 4.9/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.
Positive things
- 💳Easy payment process
- 📦Wide range of stores
- 🕰️Flexible payment plans
- 🔍Convenient for large purchases
Negative things
- 🚫Inconsistent approval process
- ⚠️Lack of Apple Wallet integration
- 🤖Automated decision-making issues
- 🕰️Slow/delayed refund processing
- 🤯Poor customer service
Is Klarna Safe?
Klarna: Smarter everyday money appears safe based on user ratings. AppsHunter Safety Score for Klarna is 98/100.
This assessment is based on 2,317,934 user ratings, with an App Store average of 4.9/5.
Safety Analysis
~ Based on 2,317,934 App Store ratings for Klarna.
Is Klarna Legit?
Klarna: Smarter everyday money appears to be a legitimate app. AppsHunter Legitimacy Score for Klarna is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
They had to feel me out initially and set my limit low! I have proven myself AND SO HAVE THEY!! Convenient and easy to use!!! LOVE LOVE LOVE!!!🩷
Very easy to use so far
Good Job🙏🏽
Rubbish app style give me pain in my eyes.i prefer not to use app any more
I can honestly say that I HATE the new layout of the app. You couldn’t make it any more confusing.
They want me to pay for insurance I didn’t have ….i want my money back
Me encanta
I always pay back my loans…this app has bailed me out
Excelente servicio y comodidad de pago lo recomiendo 100%🤍
So NICE!!!
Very simple and quick membership process and payments effected professionally,efficiently and without delay.Unfortunately there can be frustrating delays when trying to communicate and resolve fraudulent transactions
I’ve been using the Klarna app for quite some time with no issues. Now it won’t let me bypass taking a selfie for “security reasons”. I do not want to do that. Or having to provide valid ID after verifying phone number, email and Face ID. Now I cannot even get past the “selfie” part and into the app to make my payments. This update sucks.
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Who is designing the UI of this app? Think about the customer use cases and do better
Not easy interface to navigate, I want to see my orders, this is an important piece of information yet I’m finding myself struggling to see that easily.
Muy buena
Always there when you need it😻
Klarna is a great tool and I have been a member for several years before it became popular. I have always enjoyed using the App. However, they have recently updated it and it’s TERRIBLE! They have removed the ease of navigation and the ability to locate your payment plans. Why why why did they do this?!
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Great help when low on cash! Add a little and do your thing!!!!
Horrible layout. Why are my due payments not in order. Some are in the “to do” tab and others in the upcoming. So now I have to check both areas for my due payments in order. Whatever designer approved this garbage update should be fired.
As much as I pay on time my Klarna balance still hasn’t went up
