klik Delivery User Reviews

Name: klik Delivery - Food & more
Rating: 4.5 (93 reviews)

klik Delivery - Food & more

KLIK INVESTMENT PLC

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience50.0% of reviews

Neutral7.1% of reviews

Negative experience42.9% of reviews

~ Based on 14 written reviews from the US App Store.

Is klik Delivery Safe?

klik Delivery - Food & more appears safe based on user ratings. AppsHunter Safety Score for klik Delivery is 86/100.

This assessment is based on 93 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.2% of ratings point to a safe experience

1.1% of ratings suggest some concerns

10.8% of ratings point to a risky experience

~ Based on 93 App Store ratings for klik Delivery.

Is klik Delivery Legit?

klik Delivery - Food & more appears legitimate, with a few gaps. AppsHunter Legitimacy Score for klik Delivery is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Poor customer service and long waiting time for delivery

I ordered food and the delivery man didn’t arrive at the food store for two hours since he was doing something else. And he didn’t credit to call me or the food store so he was using beep calls which i think is poor. At the end i for the food for more than 3 hours in which then i cancelled and demanded a refund. So i hope you learn from my mistakes

Mohammedmahad

7 days ago

Response from developer

We’re very sorry about this experience. Waiting that long without proper communication is not acceptable. Please email us at issues@klik.delivery with your order details; we’re reviewing cases like this with our delivery and customer service teams to make sure we do better. Thank you for sharing what happened, and we apologize for letting you down.

The best delivery app in Ethiopia.

Excellent delivery app! Fast, reliable, and very easy to use. Orders arrive on time, and the overall service is smooth and convenient. Highly recommended!

Aminoset

11 days ago

Response from developer

Thank you! We really appreciate the kind words and recommendation. We’ll keep working hard to make every klik order fast, reliable, and easy. 💛

Why is Telebirr the only payment option?

Honestly, the payment system is extremely frustrating. How can a delivery app have no alternative payment option for customers who don’t use Telebirr? In Ethiopia, where people use different banks and payment methods, making Telebirr the only option is a huge limitation. Please provide proper alternatives instead of forcing customers to have a specific payment platform just to place an order.

Missatok

14 days ago

Response from developer

Thank you for the feedback. We completely understand the need for more payment options. With klik 2.0, we’ve integrated M-PESA and ArifPay, which will be available starting August 25, 2026. We’re also working on adding more payment options to give our customers greater flexibility. Thank you for choosing klik!

☹️☹️☹️

I had a very disappointing experience with this delivery company. The service was extremely slow, communication was poor, and there were no timely updates about my delivery. Customer support was unhelpful and did not resolve the issue. The overall experience was frustrating and far below expectations.

etluckyme

a month ago

Response from developer

We're sorry to hear about your experience. This isn't the standard we aim to provide. We'd really appreciate the opportunity to investigate what happened and make it right. Please email us at issues@klik.delivery with your order number, and our team will review the case and get back to you. Thank you for your feedback.

Worst app and customer service

The worst delivery experience you could ever ask for. My delivery took more than 2 hour for consecutive days.

kent lastname

a month ago

Response from developer

Hi Kent, we're very sorry for the experience you had. Two long delays in a row are not acceptable, and we understand your frustration. We'd like to investigate what happened and learn from it. If you could send your order details to issues@klik.delivery, our team will review the case and get back to you.

Report

Food vendor stick too long. Don’t listen to instructions. Drivers are top quality, but food vendors like cannoli and Pizza Hut are really bad. It would be a five star if it wasn’t for those two brands

ofc-bk

2 months ago

Response from developer

Thank you for your honest feedback. We're glad to hear you've had a great experience with our drivers. We're sorry that some orders from certain vendors didn't meet your expectations. We've shared your feedback with our team and will continue working closely with our restaurant partners to improve consistency. We appreciate your support and hope to earn that fifth star soon.

Pretty good

I got a service I couldn’t get form beu or delivery Addis from them. Their customer service people are helpful and respectful. Keep it up

Rudyvanblass

3 months ago

Response from developer

Thank you for the kind words and for giving klik a try. We're glad our team was able to help and that you had a good experience with the service. We truly appreciate your support.

Wrong details

They called me and they told me to adjust the order and I said ok but the didn’t make the changes and it tooks too long to deliver the food also cold …

Bruk 1

3 months ago

Response from developer

We’re sorry about your experience. Receiving an order with incorrect details and a long delivery time is understandably frustrating. We take feedback like this seriously. If you’re open to it, please email us at issues@klik.delivery with your order details so we can review what happened and follow up properly.

Best

The fastest and most accurate delivery app so far

Abu girma

3 months ago

Response from developer

Thank you for the 5 stars and the support! We're happy to hear you've found klik fast and reliable. We appreciate your trust in us 🙌

Amazing! Fast and Reliable

They just gained a customer! I have completely switched to klik after having a bad experience with beu. Their price is fair and they don’t charge a ridiculous price for service. If only whoever designed the app could design CBE’s *sigh*

cloudvanilla

4 months ago

Response from developer

This made us smile 😄 Thank you for giving klik a try and for the kind words. We’re really glad you’re enjoying the experience, and we’ll keep working hard to stay fast, reliable, and fairly priced.

Bad service

Very slow drivers and I don’t recommend it if you want fast service.

Dagiiiiiiiii

5 months ago

Response from developer

We’re really sorry to hear this. If you’re open to it, please email us at issues@klik.delivery with your order number, and we’ll reach out to understand what went wrong and help resolve it.

One of the best delivery app

I’ve ordered from this delivery app a few times and every time it’s been a really good experience. The food comes pretty fast and I never had problems with it. I suggest people use it, it’s reliable and easy.

Bernidan12

7 months ago

Response from developer

That means a lot, thank you! We're working hard every day to build something the city can rely on. Really appreciate the support.

Definitely recommend klik

klik Delivery has been great so far. Fast service, polite riders, and very reliable. I like how clean and organized everything is, especially with the electric bikes. Orders arrive on time and in good condition. Overall, I’m really satisfied and would definitely recommend klik.

DaveDaveB

7 months ago

Response from developer

That means a lot, thank you! We're working hard every day to build something the city can rely on. Really appreciate the support.

Bad Experience

I ordered food through Klik today, and the delivery took over 2 hours and 30 minutes. By the time it arrived, the food was very cold and inedible. We ended up not eating anything. This service was disappointing.

Robgirma

7 months ago

Response from developer

We’re really sorry to hear this. If you’re open to it, please email us at issues@klik.delivery with your order number, and we’ll reach out to understand what went wrong and help resolve it.