critical bugs make me nervous about even using the app
when viewing the account and routing numbers, the names are all shuffled around and because of this i put money in the wrong account and got a fee from my credit card company for insufficient funds. also got an email telling me i have a notice in my mobile app but when i log in there are zero notifications or alerts.
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Amazing app!!
App is so easy to use
Best credit union
Awesome app!!
Easy to use!
Love it!
Love the app
The new app is so easy to use. I love the card control feature.
TVA Credit Union ❤️
Great place to do business and the staff are always so friendly!
Fabulous app
Love the app
Best credit union
Love this app! Easy to use
Tva
Great
Love the app…but one thing
I love TVA and the new app is much better than the older one. The only thing I wish would work better is check images. I can never get my cleared check images to show. It always says “item not found according to query criteria”, whatever that means. Please fix this! Otherwise, love everything about TVA!
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So many ads!
This is the only banking app that I have that uses cookies to track their users for advertising. Main page looks like horrible outdated website cluttered with ads, not a banking app.
Spend time cleaning up your app and make it usable instead of trying to make an extra penny from the ads.
Spend time cleaning up your app and make it usable instead of trying to make an extra penny from the ads.
All ads
By far the most unprofessional app on my phone let alone a banking app. Try it yourself, just look at the main page when you first open it.
Horrible verification
Lost my phone and got a new one
and am unable to access my account without calling or going in. Very inconvenient. Get a different bank.
and am unable to access my account without calling or going in. Very inconvenient. Get a different bank.
Nope
I used to love this mobile banking app because it was simple, fast, and had great modern features. Unfortunately, many of those features seem to be gone now and the app glitches constantly. Recently it won’t even let me enter the app, even after reinstalling it and updating to the latest version. What used to make banking easier now just slows me down and makes things more frustrating.
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Impossible to make payments or do anything basic
They make it incredibly impossible to do basic stuff on this. It is absolutely frustrating to even try to pay my car loan where they don’t make it easy to do so. It also tells me there isn’t an address on file but there is no option to even edit it to add it. It legit makes me want to pull my hair out. This app has been like this for so long of this too.
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FIX the deposit check feature!!
Everything works great until you try to take a pic of the back of the check. You either have to take 5 pictures before it is successful or it cuts part of the check off, is held to review and then rejected so you have to start the process all over.
PEAK APP!!
I love TVA
Garbage app
Terrible app, interface is very difficult to follow and hard to navigate. The previous app was pretty straightforward and always easy to find the information that you needed. Now it is very confusing and I can never tell which account I’m actually looking at when I’m clicking through the app.
Genuinely Confused by the 4.8 rating
I came to the reviews to see if other people have as much trouble with this stupid app as I do, only to find that it has 4.8/5 stars despite the fact that basically all the reviews are terrible.
I hate having to use this thing. It’s genuinely more frustrating than I can put into words—and that’s assuming it even works at all. 90% of the time, it gives me an error and won’t let me look at my bank information.
I’m seriously so tired of dealing with this app it’s not even funny. TVA really needs to do something about it.
I hate having to use this thing. It’s genuinely more frustrating than I can put into words—and that’s assuming it even works at all. 90% of the time, it gives me an error and won’t let me look at my bank information.
I’m seriously so tired of dealing with this app it’s not even funny. TVA really needs to do something about it.
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Not an upgrade, but a downgrade
Prior to the system update, we absolutely loved this bank. It was the main reason we switched. The budgeting tools and added features were genuinely helpful and felt like what modern banking should look like.
With the rollout of the new system, not only did the experience decline, but many of those budgeting tools and helpful features were removed entirely. On top of that, the interface now feels bloated and harder to navigate, statements are difficult or impossible to view, and logging in is very inconsistent. We have been told these issues are being worked on, but after a year or more with no real improvement, it is becoming increasingly difficult to believe meaningful fixes are coming.
This update feels like a bait-and-switch compared to what was originally offered. It is frustrating enough that it makes us question continuing to use the service at all. We genuinely want to like this bank again and hope leadership takes these concerns seriously, because what once set it apart is now what is driving customers away.
With the rollout of the new system, not only did the experience decline, but many of those budgeting tools and helpful features were removed entirely. On top of that, the interface now feels bloated and harder to navigate, statements are difficult or impossible to view, and logging in is very inconsistent. We have been told these issues are being worked on, but after a year or more with no real improvement, it is becoming increasingly difficult to believe meaningful fixes are coming.
This update feels like a bait-and-switch compared to what was originally offered. It is frustrating enough that it makes us question continuing to use the service at all. We genuinely want to like this bank again and hope leadership takes these concerns seriously, because what once set it apart is now what is driving customers away.
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