Unbearably slow
The app, the mobile web page and the standard web page all load unbelievably slow. Like set the phone down and go for a 20 min walk, come back and your account might be up and ready to view. Please fix this across all platforms.
App does not work
App doesn’t get past the initial screen.
Response from developer
Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.
What happened?
Loved the app. Then it started saying that the app that this version is not supported and needs to be updated. There is no update available.
Response from developer
Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.
Worst app ever.
Refuses to open account. Refuses to take payments. Refuses to use my email. All around bad I’ve had to call for the past 6 months to pay my bill.
Response from developer
Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.
Well-Designed Utility App with a Couple Feature Requests
Smooth and Intuitive Experience
The utility provider's mobile app offers a polished and intuitive user experience. The clean interface makes it easy to manage my account and track usage, with all the key features clearly surfaced. I appreciate the steady stream of improvements the app has received over the past year, demonstrating the provider's commitment to continuously enhancing the digital experience.
Recommendation for Enhancements
Two areas I believe could further improve the app are payment options and theming. Adding support for modern digital wallets like Apple Pay would streamline the payment flow. Additionally, updating the app icon to better integrate with iOS 18's new interface customization features, such as custom icon colors and dark mode support, would provide a more cohesive and visually appealing look on my device.
Overall, the utility provider's mobile app delivers a reliable and user-friendly experience. I'm glad to see their investment in the digital channel and look forward to future updates that address the few remaining areas for improvement.
The utility provider's mobile app offers a polished and intuitive user experience. The clean interface makes it easy to manage my account and track usage, with all the key features clearly surfaced. I appreciate the steady stream of improvements the app has received over the past year, demonstrating the provider's commitment to continuously enhancing the digital experience.
Recommendation for Enhancements
Two areas I believe could further improve the app are payment options and theming. Adding support for modern digital wallets like Apple Pay would streamline the payment flow. Additionally, updating the app icon to better integrate with iOS 18's new interface customization features, such as custom icon colors and dark mode support, would provide a more cohesive and visually appealing look on my device.
Overall, the utility provider's mobile app delivers a reliable and user-friendly experience. I'm glad to see their investment in the digital channel and look forward to future updates that address the few remaining areas for improvement.
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