Knoxville Utilities Board KUB User Reviews

Name: Knoxville Utilities Board KUB
Rating: 2.96 (50 reviews)

Knoxville Utilities Board KUB

Knoxville Utilities Board

🔧 Utilities

💰 Finance

Customer Experience

Positive experience33.3% of reviews

Neutral4.2% of reviews

Negative experience62.5% of reviews

~ Based on 24 written reviews from the US App Store.

Is Knoxville Utilities Board KUB Safe?

Knoxville Utilities Board KUB has mixed safety signals based on user ratings. AppsHunter Safety Score for Knoxville Utilities Board KUB is 62/100.

This assessment is based on 50 user ratings, with an App Store average of 3.0/5.

Safety Analysis

47.9% of ratings point to a safe experience

2.1% of ratings suggest some concerns

50.0% of ratings point to a risky experience

~ Based on 48 App Store ratings for Knoxville Utilities Board KUB.

Is Knoxville Utilities Board KUB Legit?

Knoxville Utilities Board KUB appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Knoxville Utilities Board KUB is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Unbearably slow

The app, the mobile web page and the standard web page all load unbelievably slow. Like set the phone down and go for a 20 min walk, come back and your account might be up and ready to view. Please fix this across all platforms.

xGKHx

7 months ago

App does not work

App doesn’t get past the initial screen.

Calin_87

a year ago

Response from developer

Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.

What happened?

Loved the app. Then it started saying that the app that this version is not supported and needs to be updated. There is no update available.

zyxvutsr98765

a year ago

Response from developer

Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.

Worst app ever.

Refuses to open account. Refuses to take payments. Refuses to use my email. All around bad I’ve had to call for the past 6 months to pay my bill.

T. I. S.

2 years ago

Response from developer

Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.

Well-Designed Utility App with a Couple Feature Requests

Smooth and Intuitive Experience
The utility provider's mobile app offers a polished and intuitive user experience. The clean interface makes it easy to manage my account and track usage, with all the key features clearly surfaced. I appreciate the steady stream of improvements the app has received over the past year, demonstrating the provider's commitment to continuously enhancing the digital experience.

Recommendation for Enhancements
Two areas I believe could further improve the app are payment options and theming. Adding support for modern digital wallets like Apple Pay would streamline the payment flow. Additionally, updating the app icon to better integrate with iOS 18's new interface customization features, such as custom icon colors and dark mode support, would provide a more cohesive and visually appealing look on my device.

Overall, the utility provider's mobile app delivers a reliable and user-friendly experience. I'm glad to see their investment in the digital channel and look forward to future updates that address the few remaining areas for improvement.

human_wander234

2 years ago

Kub App

It does not work most of the time , and it lag , also get message mobile App not available try other time , so how we pay our bills while we are away !!

Mak7071

2 years ago

Response from developer

Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.

Nice picture. Terrible app.

I love seeing a picture of the Tennessee valley when I open the app. However, if I wanted to stare at a picture of the Tennessee valley, I’d actually download a picture and not a KUB app. It never goes past the splash screen.

gracegirl1980

4 years ago

Response from developer

Please email AppSupport@kub.org with your KUB account number so we can help you resolve the issue.

Simple and Functional

Very clean and purposeful

W4VFL

4 years ago

Response from developer

Appreciate the review!

Easiest bill pay set up, EVER!

This app was easy to install, pay your bill, report outages and even track your power usage…all with a simple click! Didn’t know bill paying could be so easy 😀

Loopy Louanne

4 years ago

Response from developer

Thank you for your review! "Easy" was definitely one of our goals in creating the native apps. We appreciate your feedback.

Unable to make payment

When attempting to pay my bill, I can fill in amount, method, and date but when tapping “Next”, nothing happens.

Other than that, the app looks nice and seems intuitive and seems to function as expected.

Pseudo Nym

4 years ago

Response from developer

If you will email your KUB account number to AppSupport@kub.org, I will look into the issue.

Fixed my problem

I initially could not create the acct. I was getting an error for incorrect info. I was emailed a number to use in place of the SS # that was not on file and the issue was resolved. I created my acct and like that I will be able to track usage. Thank you!

Ducky59

5 years ago

Response from developer

Awesome news!

Does not load

Downloaded, but when launched, it just sits on the splash screen and never advances to the login. I tried deleting the app and reinstalling with same result. Running iOS 14.7.1

Jkck04

5 years ago

Response from developer

So sorry this is happening. Would you please email your KUB account number to AppSupport@KUB.org so I can have a developer look into this issue?

Improvements since update

In using the app, the platform seems more stable, since recent updates are bug fixes. The menus are well organized and easy to navigate snd the interface is very intuitive. Great improvements.

A&P Student 2010

5 years ago

Response from developer

Thank you for reporting this! Have you tried updating to the latest version (1.5.1). We deployed some bug fixes just last week that we hope will alleviate these kinds of issues.

App crash

App shuts down as soon as I log in.

DLJ1977

5 years ago

Loads, Drops

Upon login, app closes. Unusable.

Rubi-Rich

5 years ago

App Crash

The APP was working fine a few weeks ago, but now it’s crashing and won’t even load

keeso

5 years ago

Response from developer

Please try upgrading the KUB app to the latest version (1.5.1). If that doesn't fix the issue, would you email me at AppSupport@kub.org with your KUB account number? That would help us troubleshoot the issue.

Won’t work

Every time I login it crashes. It has had this issue for nearly a week.

Trevcl94

5 years ago

Response from developer

Quick and easy

ElliCP

5 years ago

App Crashes

iOS app consistently crashes when opening. Goes to pay screen then closes. Tried all of the suggested fixes- still crashes. Would be very helpful if issues are corrected.

1955e

5 years ago

Response from developer

Please upgrade the KUB app to the latest version (1.5.1). If that doesn't fix the issue, would you email me at AppSupport@kub.org with your KUB account number? That would help us troubleshoot the issue.