Kogan Smarter Home User Reviews

Customer Experience

Positive experience26.7% of reviews
Neutral19.3% of reviews
Negative experience54.1% of reviews

~ Based on 135 written reviews from the US App Store.

What users say

Is Kogan Smarter Home Safe?

Not enough ratings yet to assess Kogan Smarter Home.

Is Kogan Smarter Home Legit?

Kogan Smarter Home appears to be a legitimate app. AppsHunter Legitimacy Score for Kogan Smarter Home is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Map Restrict does not work, Kogan LX14 Robovac

The Map restriction capability does nothing, the unit still proceeds to enter no go zones, and the thing maps anything it sees thru glass, You can’t really edit the map manually, and all the rooms are called unnamed and you cant rename them. You really wonder who designs and programs this stuff, certainly there is a lack of testing, a lack of messages to indicate what’s going on, and a lack of generally best practice user interface design.
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Cannot edit scenes or automations

App used to work great. Then around
Feb 2026 (release of V7.1.2) I lost the ability to edit scenes or automations (nothing but a spinning loading wheel). I have tried: clearing cache, logging out/in, deleting/reinstalling app, trying a different device. I rely heavily on the ability to edit, so losing it makes this app nearly useless.

UPDATE: July 2026. Fixed, I can edit scenes again.
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Confusing

Ok, im so over battling with this app. 1 star . I click for the robovac to start and nothing happens, this was already a problem, but now there is a stupid beep sound in the app while it still does nothing Another particular gripe is , as the thing maps anything it sees thru glass, the restricted area edits i added later to for instance block my garden from the map. do not do anything. you hit save, wait and then the map goes back to how it looked with no indication of the restricted area. You can’t really edit the map manually, and all the rooms are called unnamed and you cant rename them. You really wonder who designs and programs this stuff, certainly there is a lack of testing, a lack of messages to indicate what’s going on, and a lack of generally best practice user interface design.
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Cant edit a scene

Trying to edit a scene, but the edit screen is blank with a continuous loading animation. It’s been 4 months, still not fixed!

Update 1/6/26: finally fixed!

Cannot edit scenes or automations

App used to work great. Then around
Feb 2026 (release of V7.1.2) I lost the ability to edit scenes or automations (nothing but a spinning loading wheel). I have tried: clearing cache, logging out/in, deleting/reinstalling app, trying a different device. I rely heavily on the ability to edit, so losing it makes this app nearly useless.
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It works great until it doesn’t

I have been using this app for over 4 years and it was working great. But its been couple of month, i can no longer edit the scene created. Tried adding and removing device, scene, clearing cache, everything possible but still cannot edit the scene. It shows loading icon and stuck there. Contacting app support is no use, keeps asking the same question. Never buying any smart device from Kogan. Kogan is not a reliable company anymore.
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Cannot edit scene

I set up scene but now cannot edit them

Can no longer edit scenes

I want to go back and modify the scene for the Fan, but that function of editing scenes doesn’t work anymore. It used to be fine.

Cant edit a scene

Trying to edit a “tap to run” shortcut, but the edit screen is blank with a continuous loading animation. Is this a software or server issue?

Schedule does not work

App is good but once your create a schedule it does not allow you to edit it or remove it. You can only turn the schedule off and have to create a new one. Will find another app for blinds automation

Unable to Edit Scenes

Quite troublesome needing to delete scenes to make changes. Please add more testing prior to updating app.

Can’t edit scenes

Blank white screen when trying to edit a scene. Workaround is to delete the scene and create a new one which is annoying.

Constant issues

Settings reset constantly, from each use now to every few minutes so it’s ruined this vac, fix it please because I’m about to throw it in the bin - still occurring months after reporting and reviewing and weird how no reviews under 5 star will show up or post here? I’ll be leaving a bad review on kogan and taking this expensive brick back! Thanks
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App is Degraded

The app's tkme schedule doesn't work.

Constant issues

Settings reset constantly, from each use now to every few minutes so it’s ruined this vac, fix it please because I’m about to throw it in the bin

Constant settings resetting daily

Would be great if the vac map was easier to use, had options to re do the rooms as once it’s done it won’t let me edit anything now, and every single use I have to change the settings because every single day they reset - still does this daily so will be getting a different one next that doesn’t use Kogan because I’m sick of it vac just the corners as every day the settings reset!!!
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Usually great, but now app notifications don’t work

Usually a great app, but notifications have randomly stopped working for no reason - like if the doorbell is rung. They’re also not working for another friend of mine too. So unsure if this is an outage or?

Constant settings resetting daily

Would be great if the vac map was easier to use, had options to re do the rooms as once it’s done it won’t let me edit anything now, and every single use I have to change the settings because every single day they reset

Lack of support

App does not work for iOS 18 & iOS 26 basically making my LX16 vacuum cleaner a brick. Don’t recommend.

Works ok on mobile, won’t open on Mac

Keeps crashing when trying to open on Mac OS (Tahoe 26.01)