KOHLER Konnect User Reviews

Customer Experience

Positive experience13.2% of reviews
Neutral9.0% of reviews
Negative experience77.8% of reviews

~ Based on 144 written reviews from the US App Store.

What users say

Is KOHLER Konnect Safe?

KOHLER Konnect appears mostly safe based on user ratings. AppsHunter Safety Score for KOHLER Konnect is 76/100.

This assessment is based on 540 user ratings, with an App Store average of 3.8/5.

Safety Analysis

67.8% of ratings point to a safe experience
5.6% of ratings suggest some concerns
26.7% of ratings point to a risky experience

~ Based on 540 App Store ratings for KOHLER Konnect.

Is KOHLER Konnect Legit?

KOHLER Konnect appears to be a legitimate app. AppsHunter Legitimacy Score for KOHLER Konnect is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Doesn’t mirror control panel

It’s silly that settlings and display in the app and shower control panel don’t mirror each other real time. For example, some accessibility settings are available only via the app and not on the control panel. But I use the app primarily because the water takes a long time to heat up in my apartment building (where I have no control over heating systems), yet there is no way to dismiss via the app the silly control panel low hot water warning that has shown up nearly every day for the last 2 years or to know when the water has finally reached the temperature set point (and no, the setting to shut it off when it reaches that temperature does not work correctly since it is cold again by the time I get to the shower). An app interface that mirrors the actual control panel display would be far more useful than the current interface.

The purported ability to turn off the “low hot water” message, as indicated by a reply to my earlier review above is NOT available in the updated app, under any preference or setting.
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Response from developer

Hi Dc Yukon, thank you for taking the time to share your feedback. If you are not seeing the newest feature to turn off the "low hot water" message, please reach out to us directly so that we can further assist you. Please reach out to us directly at kohlerkonnectsupport@kohler.com and reference this review, so we can get this resolved for you as quickly as possible.

Doesn’t mirror control panel

It’s silly that settlings and display in the app and shower control panel don’t mirror each other real time. For example, some accessibility settings are available only via the app and not on the control panel. But I use the app primarily because the water takes a long time to heat up in my apartment building (where I have no control over heating systems), yet there is no way to dismiss via the app the silly control panel low hot water warning that has shown up nearly every day for the last 2 years or to know when the water has finally reached the temperature set point (and no, the setting to shut it off when it reaches that temperature does not work correctly since it is cold again by the time I get to the shower). An app interface that mirrors the actual control panel display would be far more useful than the current interface.
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Response from developer

Dc Yukon, Thank you for letting us know about the issues you are experiencing. We would like to look into your experience and troubleshooting if you could please reach out to us at cskonnectedproducts@kohler.com and reference this review. This is certainly not the experience we want you to have with this product and would like to resolve this for you.

16 Stillwater

Great

So far so good

Architect - I use to belong to a program that allowed an architect professional
to product evaluate different Kohler product lines at reduced prices.
Is this program still available to qualified professionals?
If yes; how do I reactivate my membership?

Pointless app

While this app appears to be stable , that’s about it for positive reviews.
This app adds very little value for the digital Anthem+ controller for the shower.
Needs more features and functionality besides a menu bar of your preset favorites.

3.0.2 Update is broken

I can’t connect to my shower anymore

TR

Support is not very good. System is erratic. If I did it again I would pass on the connect shower system. Get some videos and people that understand the system so they can help with it.
I have had this unit for some time, so hopefully Kohler is on top of it now.

Kohler shower app

It doesn't always work with Alexa

Awesome

Good

Numi 2.0

Yes

Big “T’s” Toilet

Enjoy the go

Cool idea

When I loose WiFi I have to get under the sink and reset the box and then repair it all over again it would be cool if I didn’t have to do this every time with a corner sink base and kohler task under mount sink with a badger 1/2hp all the cleaning supplies under a typical sink this becomes annoying and now ai also has me concerned about my smart home purchases
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Highly Useful

We have our main home and a casita and we travel a bit so this app and device are incredibly useful for knowing what’s going on whether we’re home or away. It used to be hard to get the app to respond, but the new update is a real improvement

Garbage

Utter garbage app. Have a “smart” faucet with the stupid box below that they’ve had to send a new one to me with the exact same issue. Won’t connect, and the one time it does (one in a billion chance), it disconnects, doesn’t respond via app, nor voice commands. Good luck to anyone trying to purchase a smart device from Kohler. Going back to Moen.
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Worthless for Anthem Control

As contractors we have installed the Anthem shower controller for our customers as well as in our own bathroom. The app connectivity is useless. It goes offline every few weeks, requiring you to disconnect then reconnect the controller to the app which also deletes all historical usage data. We no longer recommend this system to customers as Kohler fails to deliver a working app, which is necessary for firmware updates btw.
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Disappointing

Extremely glitchy, poor UI, high latency. A company the size of Kohler should be able to deploy a simple app. Avoid.

So many missed opportunities

The app is frustrating to say the least.
Constantly logs you out, even though they’ve added Face ID the app randomly forget its credentials and the remembered password in the phone has to be looked up because it’s not matching the app name.
This smart shower only integrates with the app and nothing else. No way of setting up mood lights starting fans turning on tile warmers or 100+ other items that I’d like it to be connected to.
The feature of pulling up hot water to the fixture is either on or off in the settings and not a function that can be called upon when needed. It obviously has the capability so just add the button next to the start button.
And if you do set it up so that you want hot water pulled to the fixture and you turned the water off while soaking up then it will perform the purge again next time you turn the water on and automatically stop when the temperature finally gets to where you want to be, beyond frustrating!
Presets preinstalled in the app supposedly has time limits, each of them says 10 minutes, but if I want to make my own, let’s say pull my water from the far and distant hot water heater I can’t set the time on it…
Great opportunities for improvements, and when I see them I’ll update this review.

Update after answer:
So I bought a product that was supposed to be HomeKit capable. Kohler removes the capability and when I mention the shortcoming in my review above their answer is please buy our newer product.
I’ll let you make up your own mind…
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Response from developer

Sticksomenumbersafterit- Thank you for your review. The Anthem shower systems can be easily added on to and/or modified so that depending on the version of Smartshower you have purchased, we can customize your shower and the Kohler Konnect App to integrate with certain home automation systems, adjust presets, and change timing settings. If you would like to reach out to us at KohlerKonnectSupport@kohler.com and reference this review we would be delighted to go over your current setup and assist with customizing this so that it better suits your showering needs.

So many missed opportunities

The app is frustrating to say the least.
Constantly loves you out, even though they’ve added Face ID the app randomly forget it’s credentials and the remembered password in the phone has to be looked up because it’s not matching the app name.
This smart shower only integrates with the app and nothing else. No way of setting up mood lights starting fans turning on tile warmers or 100+ other items that I’d like it to be connected to.
The feature of pulling up hot water to the fixture is either on or off in the settings and not a function that can be called upon when needed. It obviously has the capability so just add the button next to the start button.
And if you do set it up so that you want hot water pulled to the fixture and you turned the water off while soaking up then it will perform the purge again next time you turn the water on and automatically stop when the temperature finally gets to where you want to be, beyond frustrating!
Presets preinstalled in the app supposedly has time limits, each of them says 10 minutes, but if I want to make my own, let’s say pull my water from the far and distant hot water heater I can’t set the time on it…
Great opportunities for improvements, and when I see them I’ll update this review.
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Please modernize your WiFi software

WiFi connectivity was a nightmare

Awesome

Good