App not working
Last update, app only crashes when opened. Please fix.
Last Update failure
The app no longer opens to record my latest glucose readings. I’ve tried going to the Apps directly & it just buffers.
Could be improved
App does what it’s supposed to most of the time. Sometimes it gets stuck on a kp screen and never loads in, force closing app or even restarting doesn’t fix it.
Never seems to stay logged in, over half the time I need to use my password because face is not an option.
Unlike the app that comes with the device, I can not share the info to apple health and the data isn’t available in kp.org
Never seems to stay logged in, over half the time I need to use my password because face is not an option.
Unlike the app that comes with the device, I can not share the info to apple health and the data isn’t available in kp.org
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Just awful
The app stopped working one day. I did all the steps. Delete, turn off phone, wait, turn on phone, reinstall. No luck. And Kaiser IT will not help. Not their department. They won’t return calls. I didn’t change anything but it’s somehow my fault. I am having a detrimental healthcare experience AND THEY DON’T CARE.
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App not working
App isn’t working properly. It doesn’t even open up at all
System error
We’re unable to process your request at this time.. retry
Have not been able to login all day to log my blood sugar. This has been stressing me out so much please fix your app. I tried restarting my phone, deleting the app and reinstalling it. Still giving me the same error message.
Have not been able to login all day to log my blood sugar. This has been stressing me out so much please fix your app. I tried restarting my phone, deleting the app and reinstalling it. Still giving me the same error message.
Standard poor for KP
Just something else from KP that doesn’t work. Cannot even get logged in.
Just a blue screen
Stopped working
Not working
Not working since latest update. Says error when trying to load… gives try again option but still doesn’t work.
Freezes before login
There was a recent update. And everything was business as usual until today. Now the app doesn’t even open to the login page. It just freezes at the blue screen that it is trying to load.
Meh
Effective for sharing my readings with Drs, everything else is ineffective in my opinion. Once we have a good handle on things I’ll be dropping this for the app that was provided by my device.
Still broken the review written back in November - describing issues with the program.
Issues have not been addressed they were simple and easy to fix
Doesn’t work
Every time I try to put it back on my phone it just goes away. Can’t sync anything anymore
Improved
Connecting improvements! Before was always getting a login page and using back arrow to leave reading
Broken App
I continue to receive notifications from KP to sync my recordings but the app immediately crashes when I try to open it. This has been the case for months. I hope the developers will update the app.
Won’t sync anymore
It used to work. It doesn’t sync now.
Stuck in loop
I can’t get to my readings because it keeps telling “you have not synced any readings yet” . When I press the Get Started button, it syncs “success” and the same “ you have not yet synced any readings pop up”
Can’t even use the app
Once I login, the app just spends forever on the privacy consent screen. I have to force quit the app several times to get past that. I have been trying to get into this app for almost a week now with no success.
Stop syncing with my phone
Gets the job done. However; it stopped syncing with my phone. Unfortunately it doesn’t give the date and time on the Omron machine…
Flawed but does its job
Update: it seems like nobody’s home when it comes to fixing and supporting this app. Control solution readings are still being recorded as regular readings. And now, FaceID seems to be broken. I try to turn it on in the in-app settings, and it turns itself right back off. When I click the “application support” link in the App Store, it just takes me to Kaiser’s homepage. Useless.
Previous review:
This app works well most of the time, but one star off for not recording control solution readings properly. Even though my Verio Flex records the reading properly as a control solution test, the app records it as a real reading and I do get asked by my doctor about the anomalous number and have to explain every time. Another star off for having their “app support” link lead to the Kaiser Permanente homepage, from which there is no actual route to support for this app.
Sync time ranges from instantaneous to glacially slow for no apparent reason.
Previous review:
This app works well most of the time, but one star off for not recording control solution readings properly. Even though my Verio Flex records the reading properly as a control solution test, the app records it as a real reading and I do get asked by my doctor about the anomalous number and have to explain every time. Another star off for having their “app support” link lead to the Kaiser Permanente homepage, from which there is no actual route to support for this app.
Sync time ranges from instantaneous to glacially slow for no apparent reason.
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