Kris+ by Singapore Airlines User Reviews

Name: Kris+ by Singapore Airlines
Rating: 4.6 (618 reviews)

Kris+ by Singapore Airlines

Singapore Airlines Limited

🌟 Lifestyle

✈️ Travel

Customer Experience

Positive experience39.2% of reviews

Neutral7.4% of reviews

Negative experience53.4% of reviews

~ Based on 148 written reviews from the US App Store.

What users say

Summarized from real user reviews of Kris+ by Singapore Airlines. Based on 618 reviews and a 4.6/5 average, it highlights the 6 positives and 12 negatives reviewers mention most about this Lifestyle app.

Positive things

💰Earn miles on everyday purchases
🚀Fast and efficient payment processing
👍Easy-to-use interface
🎁Good discounts and rewards
💳Convenient payment method
🔄Instant mile transfers

Negative things

🐛Frequent app crashes and freezing
🔐Account lockout issues
📱Login and authentication problems
⚠️Unreliable performance
🔄Unexpected page redirects
💸Duplicate charges
🌐Limited merchant availability
⏱️Slow app loading times
📧Poor customer service responsiveness
🔒Questionable account verification methods
⏰Short 7-day window to convert miles
🚫Forced app updates during transactions

Is Kris+ by Singapore Airlines Safe?

Kris+ by Singapore Airlines appears safe based on user ratings. AppsHunter Safety Score for Kris+ by Singapore Airlines is 91/100.

This assessment is based on 618 user ratings, with an App Store average of 4.6/5.

Safety Analysis

91.4% of ratings point to a safe experience

2.1% of ratings suggest some concerns

6.5% of ratings point to a risky experience

~ Based on 618 App Store ratings for Kris+ by Singapore Airlines.

Is Kris+ by Singapore Airlines Legit?

Kris+ by Singapore Airlines appears to be a legitimate app. AppsHunter Legitimacy Score for Kris+ by Singapore Airlines is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Poor

Poor logistics, poor website with wrong information on committed delivery dates. No follow up. Other than on-flight delivery, other better online shopping platforms available.

DLiauw

2 months ago

Response from developer

Hi there, thank you for your valuable feedback. For KrisShop-related feedback, please write to Krisshopcustomercare@krisshop.com for them to look into. Thank you.

At your own risk

Purchased 2 jb hifi gift cards from the app worth $600. Gift cards were not issued, money deducted from account. No phone number to assist, no response after sending email. Went all the way to Singapore Airlines office in Ion only to be told they were not under KrisFlyer they could only escalate the matter . Very disappointed to encounter this with such a big brand airline .

player.boy

2 months ago

Response from developer

Hi there, we apologise for the inconvenience. Please try to find in the app under Wallet tab> Promo Codes to retrieve the purchased JB HiFi gift cards. If you face further issues, please contact us via krisplus_contact@singaporeair.com.sg for us to assist further. Thank you.

Terrible, I couldn’t find the voucher I purchased

It is terrible, I purchased $100 JB Hi-Fi voucher, and I couldn’t find it. What the hell is the app doing ?
Thanks for the responding.
Vouchers purchased, find it under Promotion code?!
Please made this app easier to use

Espoir338

2 months ago

Response from developer

Hi there, we apologise for the difficulties. Please try to find under Wallet tab> Promo Codes to retrieve the purchased JB Hi Fi voucher. Thank you.

Terrible, I couldn’t find the voucher I purchased

It is terrible, I purchased $100 JB Hi-Fi vouch, and I couldn’t find it. What the hell is the app doing ?

Espoir338

2 months ago

Response from developer

Hi there, we apologise for the difficulties. Please try to find under Wallet tab> Promo Codes to retrieve the purchased JB Hi Fi voucher. Thank you.

Unusable App

After downloading and registering on the app using my Kris flyer account details, the app is basically unusable because it constantly refreshes back to the home page every few seconds, making it impossible to navigate the app. Very frustrating!

Big Boy Trev 1960

3 months ago

Response from developer

Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via krisplus_contact@singaporeair.com.sg along with the screenshot(s) of the error(s) and we will be happy to help you further. Thank you.

Food service

Awful food on recent travel.
Was given chicken three times to eat as a gluten free meal ( as requested) on a recent flight.
Puts me off eating chicken for a while.

Sensitive flyer

4 months ago

Response from developer

Hi there, thank you for the feedback. For flight-related enquiries, please write in to https://www.singaporeair.com/feedback-form/ExperienceWithUsMain for the relevant team to investigate and reach out to you accordingly.

Account gets locked when trying to login via Face ID

It looks like an app upgrade has caused an issue with logging in - my account has gotten locked while trying to login via Face ID and I can’t use the app

Kueh peng

6 months ago

Response from developer

Hi there, we apologise for the difficulties you experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with the error screenshot for us to investigate further. Thank you.

Terrible app!!

The app keeps flickering, I really am extremely disappointed and annoyed with anything related to this place

Obnoxiousx3

6 months ago

Response from developer

Hi there, we apologise for the difficulties experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with a screen recording and we will investigate this issue further. Thank you.

Hideous app!

Jesus this app is driving me barmy!! I have tried on numerous occasions to create a Kris account on my phone, tablet and website without any success at all. Why is it impossible to create an account? On this app it repeatedly crashes so I can’t even complete the form. On the Singapore Airlines App and the website it comes up with an error message. I would give up, only I am flying 4 times with them in the next few weeks and I would like WiFi access. This is truly the worst app and website I have come across in a long time - I would have expected so much better from Singapore Airlines. Very frustrated and disappointed.

Glorybee23

6 months ago

Response from developer

Hi there, we apologise for the difficulties experienced. Please try to click on "Sign up" via the Kris+ app to register for a Krisflyer account. If you face an error message, please contact us via krisplus_contact@singaporeair.com.sg together with the error screenshot and we will investigate this issue further. Thank you.

keeps jumping back to main page while I’m operating on other page. Please fix.

App keeps jumping back to main page while I’m operating on other page. Please fix.
Otherwise app is okay.

Cathy Cao520

7 months ago

Response from developer

Hi there, we apologise for the difficulties experienced. Please try to download the latest app version (version 8.0.0). Should the issue persists, please contact us via krisplus_contact@singaporeair.com.sg with the relevant screenshot/screen recording for us to investigate further. Thank you.

Impossible to sign up

Have been trying to sign up to this app for hours for use in my forthcoming trip with SA. Hopeless. All the data keeps disappearing and page flips to the offers page! Really irritating and not good enough for Singapore
Airlines!!!

Helenmacca

7 months ago

Response from developer

Hi there, we apologise for the difficulties experienced. Please contact us via krisplus_contact@singaporeair.com.sg together with your error screenshot and we will investigate this issue further. Thank you.

App doesn’t work

Waste of time downloading this. Can’t enter the otp sent to me. What’s the point of releasing a poor buggy app?

disappointed ;)

9 months ago

Response from developer

Hi there! We apologise for the difficulties you experienced. Please help us to investigate this issue further by contacting us via https://www.singaporeair.com/get-help along with the screenshot of the error and we will be happy to help you further. Thank you.

More info

Please add participating restaurants venue without needing to click on the location website

1two10

10 months ago

Response from developer

Hi there, thank you for your invaluable feedback and suggestion for improvement. We are constantly improving our app and service for a better customer experience. Do share other feedback you may have, thank you.

Keep go back to homepage

when i looking thru the app or after sign in, the app keep ask me to sign in and before i can enter the pin number the page turning motion happen and link me back to homepage, after i tried 5 times or so then i able to sign in successfully but while navigating in the app, is keep auto “flip page” back to the main page. Please fix this.

SiHui.T89

a year ago

App is not working

I try to login but it doesn’t work so I cannot use the program.

viv764

a year ago

Response from developer

App not responding after scanning QR

I have expiring miles so decided to try a new restaurant that accepts Kris+ payment. Launched the app as usual but after scanning the QR, the app just stopped responding. So I ended up paying with card 😡. Now at home trying to find other places where I can use the miles and there was nothing (blank page) under “our partners”!

新城LiangMei

a year ago

Requires frequent updates

The app itself is good and has good discounts when it works, but requires frequent updates which is inconvenient when paying in a busy eatery. No prompts are given to update the app either, it just hangs and doesn’t load

Kueh peng

a year ago

Account blocked 1 year 10 months

My account was blocked for over 1 year 10 months. CS asks me if my account got “pawned” whatever that means. After supplying them all the information, they emailed me on a Sunday saying they can’t help me anymore because I didn’t provide them with my passport details - which was and still in my KrisFlyer profile. I finally got in touch again and CS says they will get back to me in SEVEN WEEKS. Wow. So much for a premium airline’s reward program. Disgusting

Honestreviewer32