Sad Fresh Mode is ending
I really enjoyed this grocery savings app. I consistently opted in for 2x and 4x points for shopping on Fridays. I was able to save anywhere from $10-30 per grocery shopping trip. Other reviews mentioned glitches that prevented them from using their points to purchase discounts. I only experienced this glitch once. Hopefully this program will be replaced with something else.
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Saves me money - don’t discontinue it!
I love this app and I have no idea why there are so many low ratings. I’ve never had any trouble getting the app to work and I’m able to use almost all my points every month. I usually wait to accumulate enough points to redeem the largest reward and then I try to accumulate enough for the next largest reward and so on. I have saved so much money, but I am sad to learn they are ending the fresh mode app 3/27. Please reconsider!! Groceries are so expensive now and it was nice to have another way to save money.
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Great concept not enough rewards to purchase
I love the additional savings/products I can earn with my points. I find it very disappointing that there aren’t enough offers to spend your previous months points. I purchased every offer except the $20. Off of groceries and lost 895 points because I didn’t have enough to purchase that last offer! I can see it will take skillful planning to use as many points as possible and I will still leave points on the table even then!
I will still use this app and hopefully use, not lose more points! Maybe previous points should be awarded new offers at month end?!? Or at least allow purchases of new months offers with previous months points!
I will still use this app and hopefully use, not lose more points! Maybe previous points should be awarded new offers at month end?!? Or at least allow purchases of new months offers with previous months points!
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Good enough
I’ve used this app for quite a while now and I do love building up my points throughout the month and trading them in for as many discounts as possible, for my first grocery order of the following month.
There are two improvements I wish could happen though:
1. Life is so busy and I don’t always remember to look for the new bonus opportunities and opt in. Often, I open the app and then realize I didn’t opt in for a grocery order I just got. I wish it could automatically opt you in.
2. The prior months bonus points don’t rollover to the current month. Even if you trade in your prior months points for discounts and end up with 99 points left, you can’t use them at all because the minimum trade-in amount is 100 points, and those 99 points don’t carryover to the current month so that you can combine them. It’s really aggravating because I spent the money to earn those points and/or I opted in to bonuses to earn those points, and I should be able to use them.
There are two improvements I wish could happen though:
1. Life is so busy and I don’t always remember to look for the new bonus opportunities and opt in. Often, I open the app and then realize I didn’t opt in for a grocery order I just got. I wish it could automatically opt you in.
2. The prior months bonus points don’t rollover to the current month. Even if you trade in your prior months points for discounts and end up with 99 points left, you can’t use them at all because the minimum trade-in amount is 100 points, and those 99 points don’t carryover to the current month so that you can combine them. It’s really aggravating because I spent the money to earn those points and/or I opted in to bonuses to earn those points, and I should be able to use them.
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Works occasionally
Sometimes app does not load and keep trying. However if app open and loaded successfully then it works as expected. I am able to collect bonus and points then able to redeem them and save some money. If occasional app loading problem is resolved then it deserves 5 stars.
Love this app but….
It won’t open at all anymore. There is no update needed or app and I am up to date with the current iOS software update. Randomly all the sudden won’t open. I love this app when it works though. Such a great added perk when grocery shopping anyway!
Won’t open
I can’t even get this app to open. I’ve used it for quizzes and trying to earn points. I tried to open it about two weeks ago and it wouldn’t open. I’ve been trying to open it ever since. I’ve tried everything I know to do. I’m at the point where I’m just going to delete it and forget about it
Taking too long to load
I’m on ios 17 and something seems to have changed causing the app to stay on the initial splash screen with the spinner spinning continuously. It’s a hit or miss whether it eventually loads. Also, I don’t understand why you have 2 different apps to track rewards for Kroger. Please find a way to integrate fresh mode into the main Kroger app itself.
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Was Working Now It’s Not
This app worked great as long as I wasn’t in a Kroger store using their WiFi. Now it’s extremely glitchy and circles the drain every time I try to open it. I get push notifications about extra point opportunities but if the app won’t load I can’t take advantage of them. Very frustrating! I now have to delete the app and then re-add it every single time I want to open it.
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App Mysteriously Stops Working After You Start Gaining More Points
I loved this app, but then I noticed when my Mother was accumulating a ton of points, her app stopped working. I called customer service and they said some tech was going to call and help. Now that I’m starting to earn more points, mine won’t work. Guessing it’s only to get people to start spending more money, then the more you spend and points gained you no longer have access to redeem points gained for coupons.
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Was Working Now It’s Not
This app worked great as long as I wasn’t in a Kroger store using their WiFi. Now it’s extremely glitchy and circles the drain every time I try to open it. I get push notifications about extra point opportunities but if the app won’t load I can’t take advantage of them. Very frustrating!
Love this app
I absolutely LOVE the fresh mode app! I’ve saved a lot of money using it. My only complaint is I don’t know how to invite ppl. There isn’t a share button or invite button. Also I’m just learning from a friend that this is may only for iPhone users only? Correct me if I’m wrong please.
App never works
It hasn’t been able to open for the past few weeks. I can delete the app and add it back. The app will work when reinstalled, but after it will just spin and never let you back in. Previously I reached out to customer service because it wouldn’t let me “purchase” a $10 off my order, I lost those points. Someone was supposed to reach out and help, that was in August. Developers need to push a major hot fix.
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App is okay
Still wish this was part of the Kroger app where I online shop and clip digital coupons.
I like the ability to earn rewards but I think when there are no rewards remaining that match level of my points from prior month, that I should be able to combine and use points with rewards available for current month.
I like the ability to earn rewards but I think when there are no rewards remaining that match level of my points from prior month, that I should be able to combine and use points with rewards available for current month.
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Unable to rollover points
I like this app a lot. I actively complete any bonuses and surveys applicable to me at the time and am able to save so much from my purchases. But the one thing I’d like to see would be the ability to roll over points from month to month.
Another hoop to jump thru, another frustration
This app (WHEN you can log in) does offer savings. However, along w/e-coupons, CashBack, & weekly deals, it contributes to the hoops customer has to jump thru to get those savings in 1 trip. That’s WHEN it works-50% of the time. Not sure frustration is worth couple of dollars - WHEN/if they’re finally credited.
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Fantastic
I’m shocked people are complaining about this app. It saves me lots of money. Yes you need to be organized & use your coupon rewards but they give you plenty of time to redeem.
This app is used in addition to the Kroger app where you can already save lots with digital coupons.
Can’t rave enough about this Fresh Mode program & I hope it continues.
This app is used in addition to the Kroger app where you can already save lots with digital coupons.
Can’t rave enough about this Fresh Mode program & I hope it continues.
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Mostly good so far…
The only issue is I’ve had is that I haven’t received the 300 points promised for joining community rewards last month.
Other things I’d like to see in this app:
1) points rollover month to month
2)a way to contact customer service in the app vs a phone number.
Other things I’d like to see in this app:
1) points rollover month to month
2)a way to contact customer service in the app vs a phone number.
Can’t rollover points
So aggravating that points don’t roll over!! I’m getting points based on the amount of money I spend, but then I can’t even use my leftover points because there aren’t any rewards under 100 points, and I can’t combine them with the following months points. I have 84 points from March…that don’t expire until April 30th…but I’ll never be able to use those 84 points because they don’t roll into my April points. Such a waste.
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So many problems
Worked great the first few months I had it. Then was unable to open the app for a long time. Months it would not load. Finally today I deleted the app and reinstalled to see if that would work. App now loads but I cannot log in. When I try to reset my password it tells me there is a problem with my email address. On a whim I tried setting up my account again and was told it was by invite only. I have an account. This is so frustrating. Please fix Kroger
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