Location Frozen
It is such a lousy application that once you change location to use it elsewhere (say KL), it doesn’t work and only shows the zones where you last used it.
They are very find of making apps for everything but have zero IQ to make it functional. Numerous complaints written, no response. That’s their customer service!!
They are very find of making apps for everything but have zero IQ to make it functional. Numerous complaints written, no response. That’s their customer service!!
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Zone
The app did not show me the zone that i am really in instead they give me the one that more than 5km away from my current location where my location literally also have this service. I cant even choose a zone at least?
Really bad ETA system
There were multiple occasions where the app showed the wrong ETA that was so far off. For example it showed 20 minutes one time, and the driver showed up in 8 minutes and started scolding us?? Genuinely how are we supposed to know? No pop up from the app either, are the drivers not updating their destination? or is this your app issue? Please fix it
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Great but not operating in a key area
I lived in Bayan Lepas area , there used to have a route from near Queensbay to USM. Now it is no more operating in that area. Which is such a shame because many students used to rely on this service to go to uni.
I would like to suggest the reopening of this area. I think it will serve the community well! Tq
I would like to suggest the reopening of this area. I think it will serve the community well! Tq
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Convenient service
Quick and easy to book
Don’t top up unless you check this
Don’t top up unless you see payment option of kum wallet. After I top up rm10 on the app because want to use the voucher of first rider 50% off capped at rm2, but there is no option to make payment via kum wallet, I even ask the driver he only suggest use
E-wallet . Will change rating after this feature is available
E-wallet . Will change rating after this feature is available
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Update ur application
Please improve your app navigator for driver. The driver keep drive the same area for 30min. How about others waiting for 1 hour? If the app already fix the time means don’t make driver go to other destination like two three times. For example, Driver just drop passenger at A point and go to B point, then driver have to go back for A point. How about the passenger are going C point? Please update your app and add more driver especially at Putra Height to Rimbayu. Thank you and it’s not driver fault, hopefully get reply for this message. And we cannot submit feedback to developer email since it said no user for that email??
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Convenient for booking ride
Love it. I used this app for book Limpopo many times. The apps got a function that shown location real photo for pick up and drop off point.
Limited
The poorest app i have ever used. Booking more than one hour earlier also can get delayed. Return to same pick up point after half an hour to pick up second batch passengers. No point to book early and be ready to delay every ride. 6am start to get vehicle booking until 8am only arrive. Very hard and cannot get booking at peak hours.
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Incompetent Driver
please do inform if our stop is out of “peak hour” area, my eta from 50+ mins, from erl salak tinggi to taman dahlia sepang, and then i waited along the journey, i check eta again after some time, already become 30mins and another 4 stops, and when i checked again few minutes after that my ETA became 44 MINIUTES BACK AND GUESS WHAT the van goes back to ERL SALAK TINGGI TO PICKUP MORE PASSENGERS, and REPEAT THE SAME ROUTE THAT I HAVE BEEN GOING THROUGH basically this is the SECOND ROUND. what is your plan? i have to sit in the van, ROUND N ROUND IN THE “PEAR HOUR AREA” till im your very last customer and no other in the area, then you will go to taman dahlia? YOU JUST WASTED A GREAT 1HOUR OF MY TIME JUST SITTING AND GET NOTHING. I am the one who step out of the van, and ask this EXACT driver NO PLATE (RAPID214) “after this you will go to taman dahlia, or you will pusing ii again” then he said “oh lemme check the route” tf pretending that you’re innocent suddenly? eventhough i knew that you knew i had to stop at Taman Dahlia and it will sure take MUCH of time to arrive there. COMMUNICATE do not just SHUT UP, i could at least stop anywhere at KIPMall or what and ordered grab, rather than be an idiot in the van. and i dont even get a sorry from you.
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Waste of time
hopeless service. Waiting time was 10 mins but waited for an hour. The destination between point A to point B was less than a kilometre but it took ANOTHER hour just to reach point B which resulted in a total of 2 HOURS. Might as well just walk in the rain or book grab with high demand prices. Not worth the wait for such services.
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Never has availability
It shows there’s is high demand all the time all the days . But when you see the car it’s all just empty vans moving around. The bus drivers as well as not friendly at all. This is something that they should improve on at it’s a commuting service
Time Estimating Accuracy
Hoping the developer will look into the time estimating accuracy issue. It always shows that the van will arrive much earlier that it does, sometimes even 10mins earlier. Otherwise the service is convenient and easy to use, price is beyond reasonable — RM1 for any stops in that area.
Good but sometimes no rides
Most of the time is good, can get rides. But there are times, it says ‘high service demand’ and the van is just in front of me, all 4-5 drivers taking break. I understand if drivers want to take break but for almost 2 hours? Hmmmm….
Kummute-Our entrusted travel companion, rendering a safe, smooth & pleasant travel experience always
Me & my wife hailed a van on-demand by Kummute from sjk c Yeok Hua to Pekan Kongsi, Balik Pulau. Both of us enjoyed our trip tremendously having the great company of our helpful & cheerful van operator. The whole journey was smooth & pleasant & right on time. We expect to have more rides with you in the near future. Once again, our heartfelt thanks & gratitude for your impeccable service & hospitality.👍😆🙏
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Driver friendly n helpful
The driver is friendly and helpful . The auto door is not functioning. The driver had to step down from van and open the door
KLGCC route super unreliable
Service has been a joke, reports of vehicle malfunction almost every month,
New driver has no training to prove competency. I have waiting for more than an hour waiting for a basic ride that should take 10minutes, left stranded without alternatives. App customer service from chat advises to wait and gives unrealistic waiting time
New driver has no training to prove competency. I have waiting for more than an hour waiting for a basic ride that should take 10minutes, left stranded without alternatives. App customer service from chat advises to wait and gives unrealistic waiting time
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weird system
i downloaded this app to use rapid penang van service, once i got on i feel scamed because drop off time keep changing as the van took more and more people that my initial drop off time went as far as 70 minutes, this system where the farthest location passenger have to wait as they take in MORE passengers in real time doesn't make sense to me, and its not fair for the person who have booked earlier with thr furthest distance
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Very impressive Transport Service.
This new service. Pick up at your home bus stop and drop you where you want along the root for RM1 only.
Good clean and proper air-conditioned mini bus.
Good clean and proper air-conditioned mini bus.
Worst timing ever
This app cant calculate times properly and driver doesnt know their direction, a driver once drive pass me just to send one of the passenger while he can just stop for a second to pick me up.
Apps road calculation is so misleading and timing is the worst, it said to me in 5 minutes just for me to wait around 25 minutes???
Apps road calculation is so misleading and timing is the worst, it said to me in 5 minutes just for me to wait around 25 minutes???
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