Updating new passport issue
Renewed my passport. Completed all the steps until facial recognition. Says successful. Then pops up “Oops! There’s a slight issue”. What kind of dumb error message is this that doesn’t even help users understand what was the issue? Are you under maintenance ? Good initiative, terrible execution and implementation.
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BCBenjamin (paid customer)
cant access during high traffic
if youre gonna block out a huge section of KLIA just for myborderpass users, then make the app work during high traffic. hundreds of people stuck at the gate fighting over a handful of counters and no other way out.
RRinicornn
Cant even register
The system kept my old passport number and when i tried to register it said the information already exist and i cant do anything. Was shouted at KLIA bcs i made the queue longer, cant use my borderpass and myniise. 😡
KKacangingatkulit
Unable to verify face
Terrible app. I have tried verifying my face multiples times, using different angles, lightning condition and positions, but the verification keeps failing. The instructions are unclear and the process is extremely frustrating. Waste everybody time. Very disappointing experience!!
DUDisappointed User12392
Cannot download
Stupid app cannot download, using 2 card also cannot
KAKYO ARENT
