Updating new passport issue
Renewed my passport. Completed all the steps until facial recognition. Says successful. Then pops up “Oops! There’s a slight issue”. What kind of dumb error message is this that doesn’t even help users understand what was the issue? Are you under maintenance ? Good initiative, terrible execution and implementation.
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cant access during high traffic
if youre gonna block out a huge section of KLIA just for myborderpass users, then make the app work during high traffic. hundreds of people stuck at the gate fighting over a handful of counters and no other way out.
Cant even register
The system kept my old passport number and when i tried to register it said the information already exist and i cant do anything. Was shouted at KLIA bcs i made the queue longer, cant use my borderpass and myniise. 😡
Unable to verify face
Terrible app. I have tried verifying my face multiples times, using different angles, lightning condition and positions, but the verification keeps failing. The instructions are unclear and the process is extremely frustrating. Waste everybody time. Very disappointing experience!!
Cannot download
Stupid app cannot download, using 2 card also cannot
Face verification
Face verification doesn’t work at all, tried at least 10 times still can’t pass
bad
alwys bad server， it department dreaming？
Trash developer
Rubbish developer. My facial recognition couldn’t pass and ask them to set up. There’s no one replying and no way to contact them. When there’s an issue, they will just pretend receiving nothing so they won’t get anything
Last minute check in
I arrive late at the airport. Less than 1 hour flight to departure. Check in bags a bit late because of 1st time travel with Qatar ID.
Then to immigration for clearance unfortunately queue is too long.
Luckily the officer advised to use download this app. Registration took less 2 mins. Once registered you can skip queue. There are special lanes for MyBorderPass users.
Believe me.. really easy and can cut queue especially if you late, bring kids and old folks. But take note one for one user only!!
Then to immigration for clearance unfortunately queue is too long.
Luckily the officer advised to use download this app. Registration took less 2 mins. Once registered you can skip queue. There are special lanes for MyBorderPass users.
Believe me.. really easy and can cut queue especially if you late, bring kids and old folks. But take note one for one user only!!
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Broken FAQ
Downloaded, clicked FAQ cos I want to know if can actually use this app as a foreigner and the page is broken (nothing loads). This is the people I’m supposed entrust my passport details with? No thanks
Works well
I was skeptical due to the many negative reviews, but it surprisingly works well for me. Maybe the bugs are fixed?
Used it for both departure and arrival, it’s much faster especially when the airport is busy.
Used it for both departure and arrival, it’s much faster especially when the airport is busy.
It’s so convenient
I feels like im VIP without trouble to scan passport again .. just using QR and there you go !!
Improved verification and no issues with latest version
Latest version introduced NFC passport chip reading and photo verification. Had issues registering prior to this update.
rubbish system ever
Stupid system , always can’t scan my face. Staff kat custom pun x tolong ! Bodoh
Rubbish app
Rubbish app
Efficiency
Efficiency is the key! Pass immigration less than 8seconds, save up a lot of my time!!!
Ineffective
Unable to scan and upload details. Have tried it in June and now it’s Sept and still the same results. Not sure even why this app needs to be launched when the product and immigration database is not up to date. Waste of money..perhaps it only serves the highest of officials 🌚
Camera update passport and register not working
White screen
Cant login after update new passport
So bad that it does not work after update passport
Unable to register
First time use this app. After scanning my passport all info appeared and after I key my contact number, click Next a message popped up saying “Unable to retrieve passport photo”. I tried to uninstalled and reinstalled the app tried several times, still the same. Can anyone help with this.
