Latest Update Is Glitchy
Normally this app is easy to use and very responsive, and I have been an active user since the old app was still in use. I am a fairly regular customer. However, the latest update has made ordering on the app impossible. The menu will not load after selecting a location. Only an error that says “User ID not found”. I deleted the app and reinstalled it; no change. Restarted my phone; same result. Only by ordering in person works. I hope this is only a temporary issue, but it is an inconvenience for what is otherwise a solid app.
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You got to try it!
They have the best boba❣️🧋😋
Great Everything!
My family loves this place! And the service is always great! We recommend this place all the time!
Not working
App does not work i go at least 5 x times a months app keeps asking me to verify my email. I’ve done it on new occasions. It does not work at all so my point searches expiring.
Broken
This app is broken. I downloaded it for the first time to try to order a drink ahead. It asked me for my full name and my full date of birth and my email address which I was uncomfortable with giving all three of those. Nonetheless, I provided my full name my date of birth, and my email address and the screen said that I would receive a verification via email before I could order my drink. I waited several minutes and never received a verification code. So now they have my full name, date of birth and email address and I am still not able to order anything on the app for pick up.
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Best boba!
Always good with amazing service!
Verification required every day
I order boba tea every day. I love the tea, seriously dislike this app. It used to work just fine. Every day now I have to reply to a verification text before my order will go through.
I tried the polite way, emailing the support. I received a polite reply. It was better for a week. Now it’s worse.
Please fix this instead of pushing your long term, dairy customers away.
I tried the polite way, emailing the support. I received a polite reply. It was better for a week. Now it’s worse.
Please fix this instead of pushing your long term, dairy customers away.
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Not so good anymore
The app keeps getting less useful and harder to navigate.
There’s a bug where adding a saved favorite to the cart won’t show the cart. It’s still there even after the latest update.
The payment always defaults to Apple Pay instead of the last used, which gets annoying to have to change every time.
There’s a bug where adding a saved favorite to the cart won’t show the cart. It’s still there even after the latest update.
The payment always defaults to Apple Pay instead of the last used, which gets annoying to have to change every time.
BEST DRINKS EVER!!
I love getting drinks from here! Always so good and friendly staff! 10/10 would recommend!
Excellent customer service
Liz is absolutely amazing. Very patient with my children very sweet all the time.
5/5
I loved my drink it was amazing I would recommend is all the time best boba def coming back!!!
It’s getting worse
The app constantly adds more click requirements, more email verification, more text verification-it’s maddening.
I love the tea and usually have one every day.
I can understand re-verification after a major app update, but come on! Why must you pester me EVERY DAY with verifications!! STOP IT
I love the tea and usually have one every day.
I can understand re-verification after a major app update, but come on! Why must you pester me EVERY DAY with verifications!! STOP IT
this app never works
literally just a black screen and i can never log in
Love it
We love it here! Everything is delicious and the app is so easy to use and have our order waiting for us to pick it up!
Rewards don’t get applied, I end up paying full price
This has happened 3 times now. I redeem my reward for a size upgrade or free topping. But when I add it to my order, it shows the discount in the cart but when I pay , I end up paying full price and the receipt also shows full price! Never happened until recently.
App Doesn’t Default to Boba—Paid for Two Orders to Fix It
The app doesn’t default to boba, which isn’t intuitive for bubble tea. Ended up paying for two orders to fix it, and customer service wasn’t helpful. Great drinks, but the ordering process needs work.
love the app
what a great app!
Add payment is a pain
Adding a payment method sucks but after fiddling with it for about 10 minutes we got squared away. Should be more user friendly in that regard but we got there.
Sign In too often/too many steps
Every other app I stay signed in OR all I need is my password to login. This is the only app that makes me check my email for a code. Makes no sense.
So many options
A creative beverage for every craving
